As a brand, this World War II veteran has seen a lot of changes. Bringing in changes as the wheels of time moved forward, the company has managed to keep itself above the waters unlike few manufacturers who had to taste the dust. The changes may or may not have worked for...Read more
My (four) days old bike received on 20th july 2015 royal enfield classic 500cc silver in color is in the h.S.R service station sr nagar, not even number plated, rode only 18km, bought in from hsr store which is in lalbagh road, bangalore what happened? my old habit with previous bike pulsar 150cc keeping the wiping cloth just below the tank, did the same with my new enfield (incident date 24th july 2015) in the middle of road speed of 40km bike back tire was sudden stop bike started skirting nearly 8-9 times somehow i managed handling without falling down, and god bless lucky nothing came and hit me from behind from heavy moving traffic (lifestyle signal) had to stop in the middle of road and i had no idea what could have happened than i moved the bike aside of road such a heavy bike with the help of people around there as the back tire was stuck (not moving), than i see they was a cloth stuck in the chain, so guess what happened is small piece of wiping cloth rolled to a chain and went inside the damaged crank box,
bike reached hsr service station after checked, manager says if we have to change the crank box will cost you rs. 25,000/- (Thousand) new crank rs. 17,000/- Plus oil/labor charges altogether will come up to rs. 25,000/- So easy to say,
(customer) i was very up-set and disappointed, i said but it should be replaced how can such a small piece of cloth go break the parts inside, manager said it’s not a manufacturing defect ;) so i get it it’s my mistake that i have kept the wiping cloth there, but what about the quality factor which a small cloth can also break this type of metal, for god sake it’s a (royal enfield it’s a huge brand)and to hear such a thing was not pleasing me at all, ah he did mention this was the case received,
customer- than i asked what if insurance can cover the damage, manager- it’s not accident or something so it’s no basically , customer- i was imagining now here i could have lost my life in this incident but nobody would understand this part,
i was not totally disappointed until yesterday 27th july 2015 when i drop down to the service station and saw all the engine part open into pieces, it was not a good feeling at all for a five days old as new bike trust me.
And this bike i had bought for my younger brother to gift him on his birthday which is in 4 days 1st august his birthday l.
I like to extend my courtesy to mr. Mithun (gm) who understand my need of surprising my brother on his birthday gift and to get the bike asap.
A suggestion please add this part to say to your customers not to keep any cloth below the tank in the time of introduction/explanation on time of delivery to customer, this lack of acknowledge, can cost someone’s life.
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