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Reviews of Hero Electric Photon

  • User Reviews
  • EXPERT REVIEWS
Photon Image

3.5/5

121 Ratings

42 Reviews

5 star

44%

4 star

19%

3 star

7%

2 star

7%

1 star

23%

₹ 1,10,388
Avg. Ex-Showroom price

Rating Parameters

(out of 5)

3

Visual Appeal


3

Reliability


4

Comfort


3

Service Experience


3

Value for Money

3

Performance


3

Maintenance cost


3

Extra Features

Reviews on Photon

  • Most Helpful (42)
  • Most Recent (42)
  • Critical (19)
  • Positive (23)
  • Don't buy hero electric bikes

    5 years ago


    Divakar

    Hi i have purchased hero electric photon 72 v i enjoyed the ride up to 7 months after that it may not travel at-least 20 km i taken for service but they not replace the battery till now and my bike in service centre from three months and no proper response from dealer and company so guys my request don't buy hero electric bikes.

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    1

    Reliability


    2

    Comfort


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    5000-10000 kms

    Was this review helpful?

    93


    9


  • Bad battery results

    6 years ago


    Rajendra Sabale

    Battery backup very very bad 1 year two times battery change bad results battery used nine months and replace battery new battery second time battery changed after four months, third time battery replaced, eight months results not satisfied with battery performance of photon electric bike ............

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    3

    Reliability


    3

    Comfort


    3

    Service Experience


    4

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    10000-15000 kms

    Tips for other riders

    Battery very bad performance

    Was this review helpful?

    97


    24


  • Its a good bike but not the best one...You wont regret buying it...

    5 years ago


    Arvinth

    Review will be quite bigger but its worth it, i hope,I strongly believed in hero electric , but bit disappointed on the vehicle i got, due to some problems in it. But will keep updating whether it got rectified or not & also the bikes performance in diff timelines in upcoming months.I bought this bike, hero electric photon (li model) on 10/11/2018 in erode dealership, but they delivered from another dealer due to stock unavailability. In hero electric showrooms i visited, all the staffs are decent and speaks/behaves well with customer. But they lack deep knowledge about the bikes they sell. Lesser than what i got to know while researching on choosing a good e-scooter. Also, most of the dealers don’t have vehicles for test drive(especially photon not for display also, they don’t have stock itself). This is a bigger disadvantage for both company and customers. I went to 4 dealers in 3 different cities chennai (2 dealers), erode, trichy but they don’t have stock of photon li/photon itself.I preferred photon li model for its detachable lithium ion batteries. But its too difficult to remove batteries from vehicle. The seat plastic, covers the battery power pin/socket, so its difficult to remove the pin and lift battery. It is a major shock for me, if there was a test drive vehicle or display vehicle i would have got to know about it earlier and would have opted for some other vehicle. But i saw the vehicle for first time on delivery day only. If you are staying in apartment/ place without proper electric connection boxes in parking, then don’t opt this bike (till there is an updated version where they rectify this) as it is so difficult to remove batteries and charging it inside your home. You have to charge it with vehicle only.Then, the bike i took have following problems which disappointed me hugely. I believed in hero electric. It might be basic or small issues but facing it on first day, that too when u r travelling from dealership to home on first ride. Its so bad. Problem 1: dealership to my home is 60 kms(nearby districts). In middle of journey first battery got over and we switched to second one using the switch given under seat for changing battery from 1 to 2. After which bike didn’t started, for nearly 15 mins we struggled in middle of road and it started off by itself. Same problem occurred on day 3 also while switching from 1st battery to 2nd. Again struggled in middle of road for 20 mins Problem 2: suddenly sometimes motor is not working on acceleration. Everything else is working, from horn, headlight, indicators all are working. But if i accelerate, there is no power to motor, vehicle is not moving. I checked brake also, its not locked and brake light is off only. It happened 7 times in 3 days. In middle of road, in traffic, near home in different circumstances.Problem 3: i observe sound is coming while i stop accelerating or if i brake, its not from motor and not due to friction in tyres. But from front disc i hope. Its odd, in an electric vehicle on my first ride, a strange uncomfortable sound.Apart from these, a connector is not mounted, battery level indicator is not accurate, battery charged fully then also adapter showing red light, i have to unplug and plug again to check whether its full or not. Upon unplugging and plugging back its turning to green if charged. Adapter also have problem i hope. Remote alarm/lock ll serve only as anti-theft alarm, don’t expect more in it. Storage space below seat is bit less compared to petrol scooters, due to batteries occupying the space. Quality, look & mechanism of the plastic separator that separates battery and storage space under seat is not good. Quality of plastics used have to be improved a bit.Pros: 1) bike’s look is good. Its simple and decent.2) its really comfortable to ride, seats are spacious, foot space is good, easy to handle, less weight. Riding comfort is good, can be compared with top selling petrol bikes.3) head light is good enough.4) indicator can be turned off by a centre switch in indicator button which made t easier.5) smooth ride, no noise/vibration ( exception :my defective vehicle)6) speed and pick up is good compared to other evs. Can zip through city traffic easily. Achieves 50 kmph in flat or downside roads. 40 to 45 while climbing up (like flyovers). If compared to petrol counterparts, its bit downside in terms of pickup and speed. But more than enough for town or city commutes. 7) with two riders also its performance is good.(though there will be slight change,only slight). It can go up to 40 to 45 kmph with two riders in flat roads & 30-35 kmph with two riders while climbing up (like flyovers)8) braking is good, as supply will cut off once u apply brake. So braking quick and good. finally, keeping the problems in my bikes aside (hoping that these problems occurred only in my bike) , its a good choice as of now for city , town or less distance commutes. One main thing hero electric need to update in this model is making its battery removal easier. But we have to check the vehicle thoroughly before taking delivery to avoid facing problems as mine. So that you wont regret your decision on buying it, as everything else is fine/manageable except battery removal. coming to my bike: i don't know how such a faulty vehicle(which i got) was allowed till delivery. Do they (hero electric) have any quality checks or preventive measures for such cases. Expecting a mechanic in a day from dealership as promised by them. Ll update after they service the vehicle.

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    3

    Reliability


    4

    Comfort


    3

    Service Experience


    4

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    < 3 months

    Ridden for

    < 5000 kms

    Was this review helpful?

    83


    12


  • Projects as zero maintenance... But will never let you rest

    3 years ago


    Ashok

    Problems with hero electric photon bike are:1. 6 lead acid batteries make it heavier2. Bike bumper gets hit hart when crossing speed breakers and uneven roads 3. Lead acid batteries does not last long4. Batteries needs rotation every 3 months..... Hero service center never rotate batteries5. No support from show room or service. Center6. Battery drains if head light turned on7. Battery drains if drive mode is set to l (low mileage high speed)8.High cost of battery replacement makes it expensive9. No customer support.

    Rating Parameters

    (out of 5)

    3

    Visual Appeal


    2

    Reliability


    1

    Performance


    1

    Service Experience


    1

    Maintenance cost

    1

    Extra Features

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    5000-10000 kms

    Tips for other riders

    Never go for Lead Acid batteries.

    Was this review helpful?

    49


    16


  • bike is not fit for Indian roads

    5 years ago


    Arjun

    I am using photon 72v from past 6 months.I was initial happy with the performance but, sad part is this bike is not fit for Indian roads, 1. Sudden brake and brake shoe broke 2. Speedometer not working 3. One very small impact in a pothole mudguard is broken 4. Battery went to deep discharge after 10 days of non-use. I am utterly disappointed with quality of this bike.

    Rating Parameters

    (out of 5)

    2

    Visual Appeal


    3

    Reliability


    4

    Comfort


    3

    Service Experience


    3

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    < 5000 kms

    Was this review helpful?

    33


    3


  • Best electric vehicle

    2 years ago


    Shashank Pathak

    I bought this scooter in November 20 in Jabalpur (MP). My daily commute is around 30-35 kms. With the speed and pickup, there is no compromise when compared to other petrol heads.
    The top speed is 55 km/h, and battery lasts for around 85 kms.
    This vehicle is very light to ride, weighing just 87 kg.
    Suspension and balancing of the vehicle is good. Just as other scooters.
    Charging of the vehicle takes 4 hours for a full charge and around 1.5 units (around Rs.12)
    Looks of the vehicle is just awesome, this is an eye turner for everyone. Everyday 3 to 5 strangers asks about the performance, pricing and praise the vehicle.
    Servicing and maintenance is more or less nil.
    3 years warranty on battery and motor.

    Rating Parameters

    (out of 5)

    5

    Visual Appeal


    5

    Reliability


    5

    Performance


    5

    Service Experience


    4

    Maintenance cost

    4

    Extra Features

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    < 5000 kms

    Tips for other riders

    Maintenance free for 3 years

    Was this review helpful?

    36


    10


  • Superb scooter with new looks

    6 years ago


    Shaik Ehtishamuddin

    I booked online via paytm

    I got delivery on 15th day

    As i saw the bike it was awesome.

    From company it is claimed that the the maximum speed of the bike is 45kmpl

    But i got 55kmpl excellent

    Looks are same as vespa but from back side it looks too small like old scooty pep

    You don't need any servicing & it is totally maintenance free

    Daily i ride around 50kms

    The photon is capable of taking a load capacity of 200kgs

    In my opinion its a superb scooter

    Rating Parameters

    (out of 5)

    5

    Visual Appeal


    5

    Reliability


    5

    Comfort


    5

    Service Experience


    5

    Value for Money

    About the Reviewer

    Used it for

    Everything

    Owned for

    > 1 yr

    Ridden for

    < 5000 kms

    Was this review helpful?

    30


    14


  • Silent helicopter on the road

    3 years ago


    Huliraja G H

    Brought last week. Dealer is very cordial bike appearance super. Riding super. Mileage as assured. Super sackings value for the money in highways i felt as if going in pushpak. I found following disadvantages. 1. Front luggage box edges very sharp and their finishing finishing worst. Hands get injured while underwriting and removing. 2.The side step for pillion rider is not researched and scientific. 3.Braking should be more effective. 4.The seat decider is unscientific ridge discomfort for pillion rider. 5.The red switch for low and high speed has reverse connected in all vehicles.

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    4

    Reliability


    3

    Performance


    5

    Service Experience


    4

    Maintenance cost

    4

    Extra Features

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    < 3 months

    Ridden for

    < 5000 kms

    Tips for other riders

    No red light for reserve So keep watching the battery and charge as soon as battery shows 67 v.

    Was this review helpful?

    22


    6


  • Electric ride

    5 years ago


    Avinash Vimal

    The price according to petrol segment is high, but its cheaper than daily money we spend on petrol. Its very comfortable in riding. It's very smooth,and no noisy. The look are amazing, with round headlight. Front disc brake, comfortable seat, and a mobile charging port. The service is very cheap around 150. Pros are it's less noisy and cons are it's low ground clearance.

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    3

    Reliability


    5

    Comfort


    4

    Service Experience


    4

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    10000-15000 kms

    Tips for other riders

    Should provide time to time service to the batteries, so that it's provide long life to the bike.

    Was this review helpful?

    20


    11


  • Hero Electric Photon Review

    41 weeks ago


    P Suneetha

    It is bad experience purchase the photon bike
    Battery problem replacement time is 30 days
    Nobody is not responding ( service, shoroom,custmer care also) Very bad experience very bad

    Rating Parameters

    (out of 5)

    2

    Visual Appeal


    2

    Reliability


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    < 5000 kms

    Was this review helpful?

    13


    4

  • Don't buy hero electric bikes

    5 years ago


    Divakar

    Hi i have purchased hero electric photon 72 v i enjoyed the ride up to 7 months after that it may not travel at-least 20 km i taken for service but they not replace the battery till now and my bike in service centre from three months and no proper response from dealer and company so guys my request don't buy hero electric bikes.

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    1

    Reliability


    2

    Comfort


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    5000-10000 kms

    Was this review helpful?

    93


    9


  • Bad battery results

    6 years ago


    Rajendra Sabale

    Battery backup very very bad 1 year two times battery change bad results battery used nine months and replace battery new battery second time battery changed after four months, third time battery replaced, eight months results not satisfied with battery performance of photon electric bike ............

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    3

    Reliability


    3

    Comfort


    3

    Service Experience


    4

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    10000-15000 kms

    Tips for other riders

    Battery very bad performance

    Was this review helpful?

    97


    24


  • Its a good bike but not the best one...You wont regret buying it...

    5 years ago


    Arvinth

    Review will be quite bigger but its worth it, i hope,I strongly believed in hero electric , but bit disappointed on the vehicle i got, due to some problems in it. But will keep updating whether it got rectified or not & also the bikes performance in diff timelines in upcoming months.I bought this bike, hero electric photon (li model) on 10/11/2018 in erode dealership, but they delivered from another dealer due to stock unavailability. In hero electric showrooms i visited, all the staffs are decent and speaks/behaves well with customer. But they lack deep knowledge about the bikes they sell. Lesser than what i got to know while researching on choosing a good e-scooter. Also, most of the dealers don’t have vehicles for test drive(especially photon not for display also, they don’t have stock itself). This is a bigger disadvantage for both company and customers. I went to 4 dealers in 3 different cities chennai (2 dealers), erode, trichy but they don’t have stock of photon li/photon itself.I preferred photon li model for its detachable lithium ion batteries. But its too difficult to remove batteries from vehicle. The seat plastic, covers the battery power pin/socket, so its difficult to remove the pin and lift battery. It is a major shock for me, if there was a test drive vehicle or display vehicle i would have got to know about it earlier and would have opted for some other vehicle. But i saw the vehicle for first time on delivery day only. If you are staying in apartment/ place without proper electric connection boxes in parking, then don’t opt this bike (till there is an updated version where they rectify this) as it is so difficult to remove batteries and charging it inside your home. You have to charge it with vehicle only.Then, the bike i took have following problems which disappointed me hugely. I believed in hero electric. It might be basic or small issues but facing it on first day, that too when u r travelling from dealership to home on first ride. Its so bad. Problem 1: dealership to my home is 60 kms(nearby districts). In middle of journey first battery got over and we switched to second one using the switch given under seat for changing battery from 1 to 2. After which bike didn’t started, for nearly 15 mins we struggled in middle of road and it started off by itself. Same problem occurred on day 3 also while switching from 1st battery to 2nd. Again struggled in middle of road for 20 mins Problem 2: suddenly sometimes motor is not working on acceleration. Everything else is working, from horn, headlight, indicators all are working. But if i accelerate, there is no power to motor, vehicle is not moving. I checked brake also, its not locked and brake light is off only. It happened 7 times in 3 days. In middle of road, in traffic, near home in different circumstances.Problem 3: i observe sound is coming while i stop accelerating or if i brake, its not from motor and not due to friction in tyres. But from front disc i hope. Its odd, in an electric vehicle on my first ride, a strange uncomfortable sound.Apart from these, a connector is not mounted, battery level indicator is not accurate, battery charged fully then also adapter showing red light, i have to unplug and plug again to check whether its full or not. Upon unplugging and plugging back its turning to green if charged. Adapter also have problem i hope. Remote alarm/lock ll serve only as anti-theft alarm, don’t expect more in it. Storage space below seat is bit less compared to petrol scooters, due to batteries occupying the space. Quality, look & mechanism of the plastic separator that separates battery and storage space under seat is not good. Quality of plastics used have to be improved a bit.Pros: 1) bike’s look is good. Its simple and decent.2) its really comfortable to ride, seats are spacious, foot space is good, easy to handle, less weight. Riding comfort is good, can be compared with top selling petrol bikes.3) head light is good enough.4) indicator can be turned off by a centre switch in indicator button which made t easier.5) smooth ride, no noise/vibration ( exception :my defective vehicle)6) speed and pick up is good compared to other evs. Can zip through city traffic easily. Achieves 50 kmph in flat or downside roads. 40 to 45 while climbing up (like flyovers). If compared to petrol counterparts, its bit downside in terms of pickup and speed. But more than enough for town or city commutes. 7) with two riders also its performance is good.(though there will be slight change,only slight). It can go up to 40 to 45 kmph with two riders in flat roads & 30-35 kmph with two riders while climbing up (like flyovers)8) braking is good, as supply will cut off once u apply brake. So braking quick and good. finally, keeping the problems in my bikes aside (hoping that these problems occurred only in my bike) , its a good choice as of now for city , town or less distance commutes. One main thing hero electric need to update in this model is making its battery removal easier. But we have to check the vehicle thoroughly before taking delivery to avoid facing problems as mine. So that you wont regret your decision on buying it, as everything else is fine/manageable except battery removal. coming to my bike: i don't know how such a faulty vehicle(which i got) was allowed till delivery. Do they (hero electric) have any quality checks or preventive measures for such cases. Expecting a mechanic in a day from dealership as promised by them. Ll update after they service the vehicle.

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    3

    Reliability


    4

    Comfort


    3

    Service Experience


    4

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    < 3 months

    Ridden for

    < 5000 kms

    Was this review helpful?

    83


    12


  • Projects as zero maintenance... But will never let you rest

    3 years ago


    Ashok

    Problems with hero electric photon bike are:1. 6 lead acid batteries make it heavier2. Bike bumper gets hit hart when crossing speed breakers and uneven roads 3. Lead acid batteries does not last long4. Batteries needs rotation every 3 months..... Hero service center never rotate batteries5. No support from show room or service. Center6. Battery drains if head light turned on7. Battery drains if drive mode is set to l (low mileage high speed)8.High cost of battery replacement makes it expensive9. No customer support.

    Rating Parameters

    (out of 5)

    3

    Visual Appeal


    2

    Reliability


    1

    Performance


    1

    Service Experience


    1

    Maintenance cost

    1

    Extra Features

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    5000-10000 kms

    Tips for other riders

    Never go for Lead Acid batteries.

    Was this review helpful?

    49


    16


  • bike is not fit for Indian roads

    5 years ago


    Arjun

    I am using photon 72v from past 6 months.I was initial happy with the performance but, sad part is this bike is not fit for Indian roads, 1. Sudden brake and brake shoe broke 2. Speedometer not working 3. One very small impact in a pothole mudguard is broken 4. Battery went to deep discharge after 10 days of non-use. I am utterly disappointed with quality of this bike.

    Rating Parameters

    (out of 5)

    2

    Visual Appeal


    3

    Reliability


    4

    Comfort


    3

    Service Experience


    3

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    < 5000 kms

    Was this review helpful?

    33


    3


  • Best electric vehicle

    2 years ago


    Shashank Pathak

    I bought this scooter in November 20 in Jabalpur (MP). My daily commute is around 30-35 kms. With the speed and pickup, there is no compromise when compared to other petrol heads.
    The top speed is 55 km/h, and battery lasts for around 85 kms.
    This vehicle is very light to ride, weighing just 87 kg.
    Suspension and balancing of the vehicle is good. Just as other scooters.
    Charging of the vehicle takes 4 hours for a full charge and around 1.5 units (around Rs.12)
    Looks of the vehicle is just awesome, this is an eye turner for everyone. Everyday 3 to 5 strangers asks about the performance, pricing and praise the vehicle.
    Servicing and maintenance is more or less nil.
    3 years warranty on battery and motor.

    Rating Parameters

    (out of 5)

    5

    Visual Appeal


    5

    Reliability


    5

    Performance


    5

    Service Experience


    4

    Maintenance cost

    4

    Extra Features

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    < 5000 kms

    Tips for other riders

    Maintenance free for 3 years

    Was this review helpful?

    36


    10


  • Superb scooter with new looks

    6 years ago


    Shaik Ehtishamuddin

    I booked online via paytm

    I got delivery on 15th day

    As i saw the bike it was awesome.

    From company it is claimed that the the maximum speed of the bike is 45kmpl

    But i got 55kmpl excellent

    Looks are same as vespa but from back side it looks too small like old scooty pep

    You don't need any servicing & it is totally maintenance free

    Daily i ride around 50kms

    The photon is capable of taking a load capacity of 200kgs

    In my opinion its a superb scooter

    Rating Parameters

    (out of 5)

    5

    Visual Appeal


    5

    Reliability


    5

    Comfort


    5

    Service Experience


    5

    Value for Money

    About the Reviewer

    Used it for

    Everything

    Owned for

    > 1 yr

    Ridden for

    < 5000 kms

    Was this review helpful?

    30


    14


  • Silent helicopter on the road

    3 years ago


    Huliraja G H

    Brought last week. Dealer is very cordial bike appearance super. Riding super. Mileage as assured. Super sackings value for the money in highways i felt as if going in pushpak. I found following disadvantages. 1. Front luggage box edges very sharp and their finishing finishing worst. Hands get injured while underwriting and removing. 2.The side step for pillion rider is not researched and scientific. 3.Braking should be more effective. 4.The seat decider is unscientific ridge discomfort for pillion rider. 5.The red switch for low and high speed has reverse connected in all vehicles.

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    4

    Reliability


    3

    Performance


    5

    Service Experience


    4

    Maintenance cost

    4

    Extra Features

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    < 3 months

    Ridden for

    < 5000 kms

    Tips for other riders

    No red light for reserve So keep watching the battery and charge as soon as battery shows 67 v.

    Was this review helpful?

    22


    6


  • Electric ride

    5 years ago


    Avinash Vimal

    The price according to petrol segment is high, but its cheaper than daily money we spend on petrol. Its very comfortable in riding. It's very smooth,and no noisy. The look are amazing, with round headlight. Front disc brake, comfortable seat, and a mobile charging port. The service is very cheap around 150. Pros are it's less noisy and cons are it's low ground clearance.

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    3

    Reliability


    5

    Comfort


    4

    Service Experience


    4

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    10000-15000 kms

    Tips for other riders

    Should provide time to time service to the batteries, so that it's provide long life to the bike.

    Was this review helpful?

    20


    11


  • Hero Electric Photon Review

    41 weeks ago


    P Suneetha

    It is bad experience purchase the photon bike
    Battery problem replacement time is 30 days
    Nobody is not responding ( service, shoroom,custmer care also) Very bad experience very bad

    Rating Parameters

    (out of 5)

    2

    Visual Appeal


    2

    Reliability


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    < 5000 kms

    Was this review helpful?

    13


    4

  • Don't buy hero electric bikes

    5 years ago


    Divakar

    Hi i have purchased hero electric photon 72 v i enjoyed the ride up to 7 months after that it may not travel at-least 20 km i taken for service but they not replace the battery till now and my bike in service centre from three months and no proper response from dealer and company so guys my request don't buy hero electric bikes.

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    1

    Reliability


    2

    Comfort


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    5000-10000 kms

    Was this review helpful?

    93


    9


  • Bad battery results

    6 years ago


    Rajendra Sabale

    Battery backup very very bad 1 year two times battery change bad results battery used nine months and replace battery new battery second time battery changed after four months, third time battery replaced, eight months results not satisfied with battery performance of photon electric bike ............

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    3

    Reliability


    3

    Comfort


    3

    Service Experience


    4

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    10000-15000 kms

    Tips for other riders

    Battery very bad performance

    Was this review helpful?

    97


    24


  • Its a good bike but not the best one...You wont regret buying it...

    5 years ago


    Arvinth

    Review will be quite bigger but its worth it, i hope,I strongly believed in hero electric , but bit disappointed on the vehicle i got, due to some problems in it. But will keep updating whether it got rectified or not & also the bikes performance in diff timelines in upcoming months.I bought this bike, hero electric photon (li model) on 10/11/2018 in erode dealership, but they delivered from another dealer due to stock unavailability. In hero electric showrooms i visited, all the staffs are decent and speaks/behaves well with customer. But they lack deep knowledge about the bikes they sell. Lesser than what i got to know while researching on choosing a good e-scooter. Also, most of the dealers don’t have vehicles for test drive(especially photon not for display also, they don’t have stock itself). This is a bigger disadvantage for both company and customers. I went to 4 dealers in 3 different cities chennai (2 dealers), erode, trichy but they don’t have stock of photon li/photon itself.I preferred photon li model for its detachable lithium ion batteries. But its too difficult to remove batteries from vehicle. The seat plastic, covers the battery power pin/socket, so its difficult to remove the pin and lift battery. It is a major shock for me, if there was a test drive vehicle or display vehicle i would have got to know about it earlier and would have opted for some other vehicle. But i saw the vehicle for first time on delivery day only. If you are staying in apartment/ place without proper electric connection boxes in parking, then don’t opt this bike (till there is an updated version where they rectify this) as it is so difficult to remove batteries and charging it inside your home. You have to charge it with vehicle only.Then, the bike i took have following problems which disappointed me hugely. I believed in hero electric. It might be basic or small issues but facing it on first day, that too when u r travelling from dealership to home on first ride. Its so bad. Problem 1: dealership to my home is 60 kms(nearby districts). In middle of journey first battery got over and we switched to second one using the switch given under seat for changing battery from 1 to 2. After which bike didn’t started, for nearly 15 mins we struggled in middle of road and it started off by itself. Same problem occurred on day 3 also while switching from 1st battery to 2nd. Again struggled in middle of road for 20 mins Problem 2: suddenly sometimes motor is not working on acceleration. Everything else is working, from horn, headlight, indicators all are working. But if i accelerate, there is no power to motor, vehicle is not moving. I checked brake also, its not locked and brake light is off only. It happened 7 times in 3 days. In middle of road, in traffic, near home in different circumstances.Problem 3: i observe sound is coming while i stop accelerating or if i brake, its not from motor and not due to friction in tyres. But from front disc i hope. Its odd, in an electric vehicle on my first ride, a strange uncomfortable sound.Apart from these, a connector is not mounted, battery level indicator is not accurate, battery charged fully then also adapter showing red light, i have to unplug and plug again to check whether its full or not. Upon unplugging and plugging back its turning to green if charged. Adapter also have problem i hope. Remote alarm/lock ll serve only as anti-theft alarm, don’t expect more in it. Storage space below seat is bit less compared to petrol scooters, due to batteries occupying the space. Quality, look & mechanism of the plastic separator that separates battery and storage space under seat is not good. Quality of plastics used have to be improved a bit.Pros: 1) bike’s look is good. Its simple and decent.2) its really comfortable to ride, seats are spacious, foot space is good, easy to handle, less weight. Riding comfort is good, can be compared with top selling petrol bikes.3) head light is good enough.4) indicator can be turned off by a centre switch in indicator button which made t easier.5) smooth ride, no noise/vibration ( exception :my defective vehicle)6) speed and pick up is good compared to other evs. Can zip through city traffic easily. Achieves 50 kmph in flat or downside roads. 40 to 45 while climbing up (like flyovers). If compared to petrol counterparts, its bit downside in terms of pickup and speed. But more than enough for town or city commutes. 7) with two riders also its performance is good.(though there will be slight change,only slight). It can go up to 40 to 45 kmph with two riders in flat roads & 30-35 kmph with two riders while climbing up (like flyovers)8) braking is good, as supply will cut off once u apply brake. So braking quick and good. finally, keeping the problems in my bikes aside (hoping that these problems occurred only in my bike) , its a good choice as of now for city , town or less distance commutes. One main thing hero electric need to update in this model is making its battery removal easier. But we have to check the vehicle thoroughly before taking delivery to avoid facing problems as mine. So that you wont regret your decision on buying it, as everything else is fine/manageable except battery removal. coming to my bike: i don't know how such a faulty vehicle(which i got) was allowed till delivery. Do they (hero electric) have any quality checks or preventive measures for such cases. Expecting a mechanic in a day from dealership as promised by them. Ll update after they service the vehicle.

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    3

    Reliability


    4

    Comfort


    3

    Service Experience


    4

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    < 3 months

    Ridden for

    < 5000 kms

    Was this review helpful?

    83


    12


  • Projects as zero maintenance... But will never let you rest

    3 years ago


    Ashok

    Problems with hero electric photon bike are:1. 6 lead acid batteries make it heavier2. Bike bumper gets hit hart when crossing speed breakers and uneven roads 3. Lead acid batteries does not last long4. Batteries needs rotation every 3 months..... Hero service center never rotate batteries5. No support from show room or service. Center6. Battery drains if head light turned on7. Battery drains if drive mode is set to l (low mileage high speed)8.High cost of battery replacement makes it expensive9. No customer support.

    Rating Parameters

    (out of 5)

    3

    Visual Appeal


    2

    Reliability


    1

    Performance


    1

    Service Experience


    1

    Maintenance cost

    1

    Extra Features

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    5000-10000 kms

    Tips for other riders

    Never go for Lead Acid batteries.

    Was this review helpful?

    49


    16


  • bike is not fit for Indian roads

    5 years ago


    Arjun

    I am using photon 72v from past 6 months.I was initial happy with the performance but, sad part is this bike is not fit for Indian roads, 1. Sudden brake and brake shoe broke 2. Speedometer not working 3. One very small impact in a pothole mudguard is broken 4. Battery went to deep discharge after 10 days of non-use. I am utterly disappointed with quality of this bike.

    Rating Parameters

    (out of 5)

    2

    Visual Appeal


    3

    Reliability


    4

    Comfort


    3

    Service Experience


    3

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    < 5000 kms

    Was this review helpful?

    33


    3


  • Best electric vehicle

    2 years ago


    Shashank Pathak

    I bought this scooter in November 20 in Jabalpur (MP). My daily commute is around 30-35 kms. With the speed and pickup, there is no compromise when compared to other petrol heads.
    The top speed is 55 km/h, and battery lasts for around 85 kms.
    This vehicle is very light to ride, weighing just 87 kg.
    Suspension and balancing of the vehicle is good. Just as other scooters.
    Charging of the vehicle takes 4 hours for a full charge and around 1.5 units (around Rs.12)
    Looks of the vehicle is just awesome, this is an eye turner for everyone. Everyday 3 to 5 strangers asks about the performance, pricing and praise the vehicle.
    Servicing and maintenance is more or less nil.
    3 years warranty on battery and motor.

    Rating Parameters

    (out of 5)

    5

    Visual Appeal


    5

    Reliability


    5

    Performance


    5

    Service Experience


    4

    Maintenance cost

    4

    Extra Features

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    < 5000 kms

    Tips for other riders

    Maintenance free for 3 years

    Was this review helpful?

    36


    10


  • Superb scooter with new looks

    6 years ago


    Shaik Ehtishamuddin

    I booked online via paytm

    I got delivery on 15th day

    As i saw the bike it was awesome.

    From company it is claimed that the the maximum speed of the bike is 45kmpl

    But i got 55kmpl excellent

    Looks are same as vespa but from back side it looks too small like old scooty pep

    You don't need any servicing & it is totally maintenance free

    Daily i ride around 50kms

    The photon is capable of taking a load capacity of 200kgs

    In my opinion its a superb scooter

    Rating Parameters

    (out of 5)

    5

    Visual Appeal


    5

    Reliability


    5

    Comfort


    5

    Service Experience


    5

    Value for Money

    About the Reviewer

    Used it for

    Everything

    Owned for

    > 1 yr

    Ridden for

    < 5000 kms

    Was this review helpful?

    30


    14


  • Silent helicopter on the road

    3 years ago


    Huliraja G H

    Brought last week. Dealer is very cordial bike appearance super. Riding super. Mileage as assured. Super sackings value for the money in highways i felt as if going in pushpak. I found following disadvantages. 1. Front luggage box edges very sharp and their finishing finishing worst. Hands get injured while underwriting and removing. 2.The side step for pillion rider is not researched and scientific. 3.Braking should be more effective. 4.The seat decider is unscientific ridge discomfort for pillion rider. 5.The red switch for low and high speed has reverse connected in all vehicles.

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    4

    Reliability


    3

    Performance


    5

    Service Experience


    4

    Maintenance cost

    4

    Extra Features

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    < 3 months

    Ridden for

    < 5000 kms

    Tips for other riders

    No red light for reserve So keep watching the battery and charge as soon as battery shows 67 v.

    Was this review helpful?

    22


    6


  • Electric ride

    5 years ago


    Avinash Vimal

    The price according to petrol segment is high, but its cheaper than daily money we spend on petrol. Its very comfortable in riding. It's very smooth,and no noisy. The look are amazing, with round headlight. Front disc brake, comfortable seat, and a mobile charging port. The service is very cheap around 150. Pros are it's less noisy and cons are it's low ground clearance.

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    3

    Reliability


    5

    Comfort


    4

    Service Experience


    4

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    10000-15000 kms

    Tips for other riders

    Should provide time to time service to the batteries, so that it's provide long life to the bike.

    Was this review helpful?

    20


    11


  • Hero Electric Photon Review

    41 weeks ago


    P Suneetha

    It is bad experience purchase the photon bike
    Battery problem replacement time is 30 days
    Nobody is not responding ( service, shoroom,custmer care also) Very bad experience very bad

    Rating Parameters

    (out of 5)

    2

    Visual Appeal


    2

    Reliability


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    < 5000 kms

    Was this review helpful?

    13


    4

  • Don't buy hero electric bikes

    5 years ago


    Divakar

    Hi i have purchased hero electric photon 72 v i enjoyed the ride up to 7 months after that it may not travel at-least 20 km i taken for service but they not replace the battery till now and my bike in service centre from three months and no proper response from dealer and company so guys my request don't buy hero electric bikes.

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    1

    Reliability


    2

    Comfort


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    5000-10000 kms

    Was this review helpful?

    93


    9


  • Bad battery results

    6 years ago


    Rajendra Sabale

    Battery backup very very bad 1 year two times battery change bad results battery used nine months and replace battery new battery second time battery changed after four months, third time battery replaced, eight months results not satisfied with battery performance of photon electric bike ............

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    3

    Reliability


    3

    Comfort


    3

    Service Experience


    4

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    10000-15000 kms

    Tips for other riders

    Battery very bad performance

    Was this review helpful?

    97


    24


  • Its a good bike but not the best one...You wont regret buying it...

    5 years ago


    Arvinth

    Review will be quite bigger but its worth it, i hope,I strongly believed in hero electric , but bit disappointed on the vehicle i got, due to some problems in it. But will keep updating whether it got rectified or not & also the bikes performance in diff timelines in upcoming months.I bought this bike, hero electric photon (li model) on 10/11/2018 in erode dealership, but they delivered from another dealer due to stock unavailability. In hero electric showrooms i visited, all the staffs are decent and speaks/behaves well with customer. But they lack deep knowledge about the bikes they sell. Lesser than what i got to know while researching on choosing a good e-scooter. Also, most of the dealers don’t have vehicles for test drive(especially photon not for display also, they don’t have stock itself). This is a bigger disadvantage for both company and customers. I went to 4 dealers in 3 different cities chennai (2 dealers), erode, trichy but they don’t have stock of photon li/photon itself.I preferred photon li model for its detachable lithium ion batteries. But its too difficult to remove batteries from vehicle. The seat plastic, covers the battery power pin/socket, so its difficult to remove the pin and lift battery. It is a major shock for me, if there was a test drive vehicle or display vehicle i would have got to know about it earlier and would have opted for some other vehicle. But i saw the vehicle for first time on delivery day only. If you are staying in apartment/ place without proper electric connection boxes in parking, then don’t opt this bike (till there is an updated version where they rectify this) as it is so difficult to remove batteries and charging it inside your home. You have to charge it with vehicle only.Then, the bike i took have following problems which disappointed me hugely. I believed in hero electric. It might be basic or small issues but facing it on first day, that too when u r travelling from dealership to home on first ride. Its so bad. Problem 1: dealership to my home is 60 kms(nearby districts). In middle of journey first battery got over and we switched to second one using the switch given under seat for changing battery from 1 to 2. After which bike didn’t started, for nearly 15 mins we struggled in middle of road and it started off by itself. Same problem occurred on day 3 also while switching from 1st battery to 2nd. Again struggled in middle of road for 20 mins Problem 2: suddenly sometimes motor is not working on acceleration. Everything else is working, from horn, headlight, indicators all are working. But if i accelerate, there is no power to motor, vehicle is not moving. I checked brake also, its not locked and brake light is off only. It happened 7 times in 3 days. In middle of road, in traffic, near home in different circumstances.Problem 3: i observe sound is coming while i stop accelerating or if i brake, its not from motor and not due to friction in tyres. But from front disc i hope. Its odd, in an electric vehicle on my first ride, a strange uncomfortable sound.Apart from these, a connector is not mounted, battery level indicator is not accurate, battery charged fully then also adapter showing red light, i have to unplug and plug again to check whether its full or not. Upon unplugging and plugging back its turning to green if charged. Adapter also have problem i hope. Remote alarm/lock ll serve only as anti-theft alarm, don’t expect more in it. Storage space below seat is bit less compared to petrol scooters, due to batteries occupying the space. Quality, look & mechanism of the plastic separator that separates battery and storage space under seat is not good. Quality of plastics used have to be improved a bit.Pros: 1) bike’s look is good. Its simple and decent.2) its really comfortable to ride, seats are spacious, foot space is good, easy to handle, less weight. Riding comfort is good, can be compared with top selling petrol bikes.3) head light is good enough.4) indicator can be turned off by a centre switch in indicator button which made t easier.5) smooth ride, no noise/vibration ( exception :my defective vehicle)6) speed and pick up is good compared to other evs. Can zip through city traffic easily. Achieves 50 kmph in flat or downside roads. 40 to 45 while climbing up (like flyovers). If compared to petrol counterparts, its bit downside in terms of pickup and speed. But more than enough for town or city commutes. 7) with two riders also its performance is good.(though there will be slight change,only slight). It can go up to 40 to 45 kmph with two riders in flat roads & 30-35 kmph with two riders while climbing up (like flyovers)8) braking is good, as supply will cut off once u apply brake. So braking quick and good. finally, keeping the problems in my bikes aside (hoping that these problems occurred only in my bike) , its a good choice as of now for city , town or less distance commutes. One main thing hero electric need to update in this model is making its battery removal easier. But we have to check the vehicle thoroughly before taking delivery to avoid facing problems as mine. So that you wont regret your decision on buying it, as everything else is fine/manageable except battery removal. coming to my bike: i don't know how such a faulty vehicle(which i got) was allowed till delivery. Do they (hero electric) have any quality checks or preventive measures for such cases. Expecting a mechanic in a day from dealership as promised by them. Ll update after they service the vehicle.

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    3

    Reliability


    4

    Comfort


    3

    Service Experience


    4

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    < 3 months

    Ridden for

    < 5000 kms

    Was this review helpful?

    83


    12


  • Projects as zero maintenance... But will never let you rest

    3 years ago


    Ashok

    Problems with hero electric photon bike are:1. 6 lead acid batteries make it heavier2. Bike bumper gets hit hart when crossing speed breakers and uneven roads 3. Lead acid batteries does not last long4. Batteries needs rotation every 3 months..... Hero service center never rotate batteries5. No support from show room or service. Center6. Battery drains if head light turned on7. Battery drains if drive mode is set to l (low mileage high speed)8.High cost of battery replacement makes it expensive9. No customer support.

    Rating Parameters

    (out of 5)

    3

    Visual Appeal


    2

    Reliability


    1

    Performance


    1

    Service Experience


    1

    Maintenance cost

    1

    Extra Features

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    5000-10000 kms

    Tips for other riders

    Never go for Lead Acid batteries.

    Was this review helpful?

    49


    16


  • bike is not fit for Indian roads

    5 years ago


    Arjun

    I am using photon 72v from past 6 months.I was initial happy with the performance but, sad part is this bike is not fit for Indian roads, 1. Sudden brake and brake shoe broke 2. Speedometer not working 3. One very small impact in a pothole mudguard is broken 4. Battery went to deep discharge after 10 days of non-use. I am utterly disappointed with quality of this bike.

    Rating Parameters

    (out of 5)

    2

    Visual Appeal


    3

    Reliability


    4

    Comfort


    3

    Service Experience


    3

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    < 5000 kms

    Was this review helpful?

    33


    3


  • Best electric vehicle

    2 years ago


    Shashank Pathak

    I bought this scooter in November 20 in Jabalpur (MP). My daily commute is around 30-35 kms. With the speed and pickup, there is no compromise when compared to other petrol heads.
    The top speed is 55 km/h, and battery lasts for around 85 kms.
    This vehicle is very light to ride, weighing just 87 kg.
    Suspension and balancing of the vehicle is good. Just as other scooters.
    Charging of the vehicle takes 4 hours for a full charge and around 1.5 units (around Rs.12)
    Looks of the vehicle is just awesome, this is an eye turner for everyone. Everyday 3 to 5 strangers asks about the performance, pricing and praise the vehicle.
    Servicing and maintenance is more or less nil.
    3 years warranty on battery and motor.

    Rating Parameters

    (out of 5)

    5

    Visual Appeal


    5

    Reliability


    5

    Performance


    5

    Service Experience


    4

    Maintenance cost

    4

    Extra Features

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    < 5000 kms

    Tips for other riders

    Maintenance free for 3 years

    Was this review helpful?

    36


    10


  • Superb scooter with new looks

    6 years ago


    Shaik Ehtishamuddin

    I booked online via paytm

    I got delivery on 15th day

    As i saw the bike it was awesome.

    From company it is claimed that the the maximum speed of the bike is 45kmpl

    But i got 55kmpl excellent

    Looks are same as vespa but from back side it looks too small like old scooty pep

    You don't need any servicing & it is totally maintenance free

    Daily i ride around 50kms

    The photon is capable of taking a load capacity of 200kgs

    In my opinion its a superb scooter

    Rating Parameters

    (out of 5)

    5

    Visual Appeal


    5

    Reliability


    5

    Comfort


    5

    Service Experience


    5

    Value for Money

    About the Reviewer

    Used it for

    Everything

    Owned for

    > 1 yr

    Ridden for

    < 5000 kms

    Was this review helpful?

    30


    14


  • Silent helicopter on the road

    3 years ago


    Huliraja G H

    Brought last week. Dealer is very cordial bike appearance super. Riding super. Mileage as assured. Super sackings value for the money in highways i felt as if going in pushpak. I found following disadvantages. 1. Front luggage box edges very sharp and their finishing finishing worst. Hands get injured while underwriting and removing. 2.The side step for pillion rider is not researched and scientific. 3.Braking should be more effective. 4.The seat decider is unscientific ridge discomfort for pillion rider. 5.The red switch for low and high speed has reverse connected in all vehicles.

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    4

    Reliability


    3

    Performance


    5

    Service Experience


    4

    Maintenance cost

    4

    Extra Features

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    < 3 months

    Ridden for

    < 5000 kms

    Tips for other riders

    No red light for reserve So keep watching the battery and charge as soon as battery shows 67 v.

    Was this review helpful?

    22


    6


  • Electric ride

    5 years ago


    Avinash Vimal

    The price according to petrol segment is high, but its cheaper than daily money we spend on petrol. Its very comfortable in riding. It's very smooth,and no noisy. The look are amazing, with round headlight. Front disc brake, comfortable seat, and a mobile charging port. The service is very cheap around 150. Pros are it's less noisy and cons are it's low ground clearance.

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    3

    Reliability


    5

    Comfort


    4

    Service Experience


    4

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    10000-15000 kms

    Tips for other riders

    Should provide time to time service to the batteries, so that it's provide long life to the bike.

    Was this review helpful?

    20


    11


  • Hero Electric Photon Review

    41 weeks ago


    P Suneetha

    It is bad experience purchase the photon bike
    Battery problem replacement time is 30 days
    Nobody is not responding ( service, shoroom,custmer care also) Very bad experience very bad

    Rating Parameters

    (out of 5)

    2

    Visual Appeal


    2

    Reliability


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    < 5000 kms

    Was this review helpful?

    13


    4

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Photon Image

3.5/5

121 Ratings

42 Reviews

5 star

44%

4 star

19%

3 star

7%

2 star

7%

1 star

23%

₹ 1,10,388
Avg. Ex-Showroom price

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