Reviews of Hero Electric Photon

Overall rating:

4.2
48 ratings 20 reviews
  •  5  29
  •  4  12
  •  3  0
  •  2  2
  •  1  5
Hero Electric Photon Reviews

Hero Electric Photon

Ex-showroom, Mumbai

₹ 61,868

Rating Parameters:

  • 4

    Visual Appeal

  • 3

    Reliability

  • 4

    Comfort

  • 4

    Service Experience

  • 4

    Value for Money

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Reviews on Photon

  •  1Bad battery results 2 years ago by Rajendra Sabale
    Battery backup very very bad 1 year two times battery change bad results battery used nine months and replace battery new battery second time battery changed after four months, third time battery replaced, eight months results not satisfied with battery performance of p...

    Battery backup very very bad 1 year two times battery change bad results battery used nine months and replace battery new battery second time battery changed after four months, third time battery replaced, eight months results not satisfied with battery performance of photon electric bike ............

    • 4

      Visual Appeal

    • 3

      Reliability

    • 3

      Comfort

    • 3

      Service Experience

    • 4

      Value for Money

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    • Used it for

      Daily Commute

    • Owned for

      6 months-1 yr

    • Ridden for

      10000-15000 kms

    • Got mileage of

      30 kmpl

    • Got mileage of

  •  4Electric ride 1 year ago by Avinash Vimal
    The price according to petrol segment is high, but its cheaper than daily money we spend on petrol. Its very comfortable in riding. It's very smooth,and no noisy. The look are amazing, with round headlight. Front disc brake, comfortable seat, and a mobile charging port....
    The price according to petrol segment is high, but its cheaper than daily money we spend on petrol. Its very comfortable in riding. It's very smooth,and no noisy. The look are amazing, with round headlight. Front disc brake, comfortable seat, and a mobile charging port. The service is very cheap around 150. Pros are it's less noisy and cons are it's low ground clearance.
    • 4

      Visual Appeal

    • 3

      Reliability

    • 5

      Comfort

    • 4

      Service Experience

    • 4

      Value for Money

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    • Used it for

      Daily Commute

    • Owned for

      > 1 yr

    • Ridden for

      10000-15000 kms

    • Got mileage of

      80 kmpl

    • Got mileage of

  • Review will be quite bigger but its worth it, i hope,I strongly believed in hero electric , but bit disappointed on the vehicle i got, due to some problems in it. But will keep updating whether it got rectified or not & also the bikes performance in diff timelines in up...
    Review will be quite bigger but its worth it, i hope,I strongly believed in hero electric , but bit disappointed on the vehicle i got, due to some problems in it. But will keep updating whether it got rectified or not & also the bikes performance in diff timelines in upcoming months.I bought this bike, hero electric photon (li model) on 10/11/2018 in erode dealership, but they delivered from another dealer due to stock unavailability. In hero electric showrooms i visited, all the staffs are decent and speaks/behaves well with customer. But they lack deep knowledge about the bikes they sell. Lesser than what i got to know while researching on choosing a good e-scooter. Also, most of the dealers don’t have vehicles for test drive(especially photon not for display also, they don’t have stock itself). This is a bigger disadvantage for both company and customers. I went to 4 dealers in 3 different cities chennai (2 dealers), erode, trichy but they don’t have stock of photon li/photon itself.I preferred photon li model for its detachable lithium ion batteries. But its too difficult to remove batteries from vehicle. The seat plastic, covers the battery power pin/socket, so its difficult to remove the pin and lift battery. It is a major shock for me, if there was a test drive vehicle or display vehicle i would have got to know about it earlier and would have opted for some other vehicle. But i saw the vehicle for first time on delivery day only. If you are staying in apartment/ place without proper electric connection boxes in parking, then don’t opt this bike (till there is an updated version where they rectify this) as it is so difficult to remove batteries and charging it inside your home. You have to charge it with vehicle only.Then, the bike i took have following problems which disappointed me hugely. I believed in hero electric. It might be basic or small issues but facing it on first day, that too when u r travelling from dealership to home on first ride. Its so bad. Problem 1: dealership to my home is 60 kms(nearby districts). In middle of journey first battery got over and we switched to second one using the switch given under seat for changing battery from 1 to 2. After which bike didn’t started, for nearly 15 mins we struggled in middle of road and it started off by itself. Same problem occurred on day 3 also while switching from 1st battery to 2nd. Again struggled in middle of road for 20 mins Problem 2: suddenly sometimes motor is not working on acceleration. Everything else is working, from horn, headlight, indicators all are working. But if i accelerate, there is no power to motor, vehicle is not moving. I checked brake also, its not locked and brake light is off only. It happened 7 times in 3 days. In middle of road, in traffic, near home in different circumstances.Problem 3: i observe sound is coming while i stop accelerating or if i brake, its not from motor and not due to friction in tyres. But from front disc i hope. Its odd, in an electric vehicle on my first ride, a strange uncomfortable sound.Apart from these, a connector is not mounted, battery level indicator is not accurate, battery charged fully then also adapter showing red light, i have to unplug and plug again to check whether its full or not. Upon unplugging and plugging back its turning to green if charged. Adapter also have problem i hope. Remote alarm/lock ll serve only as anti-theft alarm, don’t expect more in it. Storage space below seat is bit less compared to petrol scooters, due to batteries occupying the space. Quality, look & mechanism of the plastic separator that separates battery and storage space under seat is not good. Quality of plastics used have to be improved a bit.Pros: 1) bike’s look is good. Its simple and decent.2) its really comfortable to ride, seats are spacious, foot space is good, easy to handle, less weight. Riding comfort is good, can be compared with top selling petrol bikes.3) head light is good enough.4) indicator can be turned off by a centre switch in indicator button which made t easier.5) smooth ride, no noise/vibration ( exception :my defective vehicle)6) speed and pick up is good compared to other evs. Can zip through city traffic easily. Achieves 50 kmph in flat or downside roads. 40 to 45 while climbing up (like flyovers). If compared to petrol counterparts, its bit downside in terms of pickup and speed. But more than enough for town or city commutes. 7) with two riders also its performance is good.(though there will be slight change,only slight). It can go up to 40 to 45 kmph with two riders in flat roads & 30-35 kmph with two riders while climbing up (like flyovers)8) braking is good, as supply will cut off once u apply brake. So braking quick and good. finally, keeping the problems in my bikes aside (hoping that these problems occurred only in my bike) , its a good choice as of now for city , town or less distance commutes. One main thing hero electric need to update in this model is making its battery removal easier. But we have to check the vehicle thoroughly before taking delivery to avoid facing problems as mine. So that you wont regret your decision on buying it, as everything else is fine/manageable except battery removal. coming to my bike: i don't know how such a faulty vehicle(which i got) was allowed till delivery. Do they (hero electric) have any quality checks or preventive measures for such cases. Expecting a mechanic in a day from dealership as promised by them. Ll update after they service the vehicle.
    • 4

      Visual Appeal

    • 3

      Reliability

    • 4

      Comfort

    • 3

      Service Experience

    • 4

      Value for Money

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    • Used it for

      Daily Commute

    • Owned for

      < 3 months

    • Ridden for

      < 5000 kms

    • Got mileage of

      75 kmpl

    • Got mileage of

  •  5Reviews of photon electric.. 1 year ago by Raj
    The photon scooty is too much better to all electronic scooty ... So that ...1...Best mileage (if u want to go any relatives, friends meeting, emergency, travel so...Very. Very good if u save money with save earth.. Pollution no..Any carbon-dioxide bad effect to all Ind...
    The photon scooty is too much better to all electronic scooty ... So that ...1...Best mileage (if u want to go any relatives, friends meeting, emergency, travel so...Very. Very good if u save money with save earth.. Pollution no..Any carbon-dioxide bad effect to all Indians..... So finally save earth..Save money...Save life...Save budget... And get the happy future...
    • 5

      Visual Appeal

    • 5

      Reliability

    • 4

      Comfort

    • 4

      Service Experience

    • 5

      Value for Money

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    • Used it for

      Daily Commute

    • Owned for

      6 months-1 yr

    • Ridden for

      5000-10000 kms

    • Got mileage of

      95 kmpl

    • Got mileage of

  •  5Best innovative product 2 years ago by Grewal
    Hero electric scooters are amazing...I love it so much...And its an best innovation for the future ..Which is economical ...I should recommend to to all the customers to get an amazing experience ...It having the charging port which nowadays people have to face big prob...

    Hero electric scooters are amazing...I love it so much...And its an best innovation for the future ..Which is economical ...I should recommend to to all the customers to get an amazing experience ...It having the charging port which nowadays people have to face big problem. Good luck

    • 5

      Visual Appeal

    • 5

      Reliability

    • 5

      Comfort

    • 5

      Service Experience

    • 5

      Value for Money

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    • Used it for

      Occasional Commute

    • Owned for

      < 3 months

    • Ridden for

      < 5000 kms

    • Got mileage of

      70 kmpl

    • Got mileage of

  •  5Superb scooter with new looks 2 years ago by Shaik Ehtishamuddin
    I booked online via paytmI got delivery on 15th dayAs i saw the bike it was awesome.From company it is claimed that the the maximum speed of the bike is 45kmplBut i got 55kmpl excellentLooks are same as vespa but from back side it looks too small like old scooty pepYou ...

    I booked online via paytm

    I got delivery on 15th day

    As i saw the bike it was awesome.

    From company it is claimed that the the maximum speed of the bike is 45kmpl

    But i got 55kmpl excellent

    Looks are same as vespa but from back side it looks too small like old scooty pep

    You don't need any servicing & it is totally maintenance free

    Daily i ride around 50kms

    The photon is capable of taking a load capacity of 200kgs

    In my opinion its a superb scooter

    • 5

      Visual Appeal

    • 5

      Reliability

    • 5

      Comfort

    • 5

      Service Experience

    • 5

      Value for Money

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    • Used it for

      Everything

    • Owned for

      > 1 yr

    • Ridden for

      < 5000 kms

    • Got mileage of

  •  5Awesome scooter 2 years ago by Narayan
    This bike is awesome because if i charged once in a day this is sufficient for my whole day use. Bike appearance is so pretty & value for money. If you riding this scooter then you will defiantly realize comfortness, most amazing fact is i am not wasting my money on pet...

    This bike is awesome because if i charged once in a day this is sufficient for my whole day use. Bike appearance is so pretty & value for money. If you riding this scooter then you will defiantly realize comfortness, most amazing fact is i am not wasting my money on petrol. That's why i loved this scooter mostly

    • 5

      Visual Appeal

    • 5

      Reliability

    • 5

      Comfort

    • 5

      Service Experience

    • 4

      Value for Money

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    • Used it for

      Everything

    • Owned for

      6 months-1 yr

    • Ridden for

      < 5000 kms

    • Got mileage of

      50 kmpl

    • Got mileage of

  •  1My experience  10 months ago by Vignesh
    I purchased an li ion photon bike and it comes around 96,000 after all insurance and rto and i ridden the bike for more than 8 months in that the bike get faulted more than 20 times of relay melting wire melting the service center employees are recalcitrant after i resa...
    I purchased an li ion photon bike and it comes around 96,000 after all insurance and rto and i ridden the bike for more than 8 months in that the bike get faulted more than 20 times of relay melting wire melting the service center employees are recalcitrant after i resale the bike to just 55,000.. And my hard earned money got wasted like paper.
    • 1

      Visual Appeal

    • 1

      Reliability

    • 4

      Comfort

    • 1

      Service Experience

    • 1

      Value for Money

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    • Used it for

      Daily Commute

    • Owned for

      > 1 yr

    • Ridden for

      5000-10000 kms

    • Got mileage of

      30 kmpl

    • Got mileage of

  •  1Don't buy hero electric bikes 1 year ago by Divakar
    Hi i have purchased hero electric photon 72 v i enjoyed the ride up to 7 months after that it may not travel at-least 20 km i taken for service but they not replace the battery till now and my bike in service centre from three months and no proper response from dealer a...
    Hi i have purchased hero electric photon 72 v i enjoyed the ride up to 7 months after that it may not travel at-least 20 km i taken for service but they not replace the battery till now and my bike in service centre from three months and no proper response from dealer and company so guys my request don't buy hero electric bikes.
    • 4

      Visual Appeal

    • 1

      Reliability

    • 2

      Comfort

    • 1

      Service Experience

    • 1

      Value for Money

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    • Used it for

      Daily Commute

    • Owned for

      6 months-1 yr

    • Ridden for

      5000-10000 kms

    • Got mileage of

      40 kmpl

    • Got mileage of

  •  5Best for my father 2 years ago by Bagesh Bihari
    It is very good for economy because petrol price is high level. So i want to purchase hero photon just. My father is retired person .Now my father is farmer. So l want to gift a photon bike. It's speed is so good and maintenance is low. It so comfortable in all respect ...

    It is very good for economy because petrol price is high level. So i want to purchase hero photon just. My father is retired person .Now my father is farmer. So l want to gift a photon bike. It's speed is so good and maintenance is low. It so comfortable in all respect so i love this bike.It is suitable for my father.

    • 5

      Visual Appeal

    • 4

      Reliability

    • 5

      Comfort

    • 4

      Service Experience

    • 4

      Value for Money

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    • Used it for

      Occasional Commute

    • Owned for

      < 3 months

    • Ridden for

      < 5000 kms

    • Got mileage of

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Hero Electric Photon Expert Opinion

  • Good Things

    • Decent charging time of 4.5 hours
    • 80kms range is pretty good
    • Kerb weight of 87 kgs
  • Could be Better

    • Top speed of 45kmph
    • Overall quality isn’t great
    • Limited sales & service reach

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Lovato and Mahangar Gas Limited (MGL) recently launched CNG conversion kits for scooters in Mumbai. These might prove to be the ideal progression for someone wanting to reduce their carbon footprint or just find an economical mode of mobility. On paper, these kits seem...

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