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Reviews of Hero Electric Optima CX

  • User Reviews
Optima CX Image

3.1/5

102 Ratings

38 Reviews

5 star

37%

4 star

14%

3 star

10%

2 star

4%

1 star

35%

₹ 1,06,763
Avg. Ex-Showroom price

Rating Parameters

(out of 5)

3

Visual Appeal


2

Reliability


2

Comfort


2

Service Experience


2

Value for Money

Reviews on Optima CX

  • Most Helpful (38)
  • Most Recent (38)
  • Critical (22)
  • Positive (16)
  • Hero Electric Optima CX Review

    47 weeks ago


    Ashish Bhatacharya

    Pros. -less costly for city ride
    Cons- low speed-need to increase speed limit comparatively to another vehicle, high maintenance charge, ridiculous after-sale service from company side. If you are mailing them they are not replying to anyone. The company should take the initiative to avail extra motors and batteries at the distribution point because a warranty claim on battery takes a 20 to 25 days.

    Rating Parameters

    (out of 5)

    3

    Visual Appeal


    1

    Reliability


    2

    Comfort


    1

    Service Experience


    2

    Value for Money

    About the Reviewer

    Used it for

    Everything

    Owned for

    3-6 months

    Ridden for

    5000-10000 kms

    Tips for other riders

    Don't be over charge the battery, because a battery warranty claim takes 20days, if you have a other bike then it is manageable, if not then how to do your every day work where it's required, & no distributer person will not help/ take extra effort in this matter. Very pathetic after sale service.

    Was this review helpful?

    12


    9


  • Value for money. You recover cost in 15000km

    1 year ago


    Rohit Grover

    I am writing after one month of using a single battery scooty. Pros: best for riding in the city. Good pickup comparable to my activa but a bit lower. Good shocker for a bumpy road, good headlight, amazing looks, gives 70% of claimed mileage in city traffic. Attractive price compared to others. You should recover your scooty cost in 20000 km and the battery replacement cost in another 7000.
    Cons: delicate plastics, less leg room, low boot space in dual battery, the seat has a bump separating the pillion which is uncomfortable, I got it covered with foam.

    Rating Parameters

    (out of 5)

    5

    Visual Appeal


    5

    Reliability


    4

    Comfort


    5

    Service Experience


    4

    Value for Money

    About the Reviewer

    Used it for

    Occasional Commute

    Owned for

    < 3 months

    Ridden for

    < 5000 kms

    Tips for other riders

    Don't wait to recharge. Do it when at 25% so as to be ready.

    Was this review helpful?

    25


    23


  • Don't Buy Hero Electric Bike please. Oil Wala Bike is Best

    5 weeks ago


    Bighnesh Bhole

    Service for Battery exchange is very slow because I got my battery after 6 months of buying my bike and Sometimes my charging is a problem sometimes my one battery of dual battery doesn't show when I ride and the main thing is that Display problem that up down or blinking I am dissatisfied with buying this.

    Rating Parameters

    (out of 5)

    3

    Visual Appeal


    2

    Reliability


    4

    Comfort


    1

    Service Experience


    2

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    5000-10000 kms

    Was this review helpful?

    2


    1


  • GIRISH

    1 week ago


    Girish

    1. It's a poor plastic bike.
    2. No proper service from Hero after purchasing.
    3. No spares will be available.
    4. Lights and switches will also not be available in service centers. You need to wait for months.
    5. If the vehicle gets wet in the rain, Switches and lights will not work properly.
    6. There are no proper service centers in Hyderabad for Hero bikes.
    7. I am staying in a village; after ORR, there are no street lights while going to my village. I have been waiting for a switch change for the last 3 months. So far, they haven't changed the switch. It's very difficult for me to ride the bike without a light at night. I'm carrying the torch light along with me and managing with that.
    ---Don't buy this kind of bike, spend a little extra and go for the bikes that will provide better quality. I spent around 1 lack for this bike. Now I feel like I have wasted 1 lack.

    Rating Parameters

    (out of 5)

    3

    Visual Appeal


    3

    Reliability


    3

    Comfort


    1

    Service Experience


    2

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    5000-10000 kms

    Was this review helpful?

    1


    0


  • Don't buy splendor is much better then this.

    2 years ago


    Singha

    1 . Vary bad sales persons in all over kolkata.
    2 . Good but not worth it.
    3 . Nothing good in instrument cluster, battery indicator is not good no information about range respect to remaining charge.
    4 . Brakes are not good. Check every parts carefully and don't rush.
    5 . I will recommend not to buy it,

    Rating Parameters

    (out of 5)

    2

    Visual Appeal


    1

    Reliability


    4

    Comfort


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    < 3 months

    Ridden for

    < 5000 kms

    Tips for other riders

    Check every parts of the vehicle before you take it to home

    Was this review helpful?

    20


    20


  • Alert alert alert

    1 year ago


    Sonali Gupta

    Very bad experience. Body parts are like a dummy bike. After purchasing 3 months more body parts are damaged. After purchasing 1 month's break shoe are broken. Service is also poor. I recommend to all plz don't buy hero optima cx you can buy tvs or honda. Totally bad.

    Rating Parameters

    (out of 5)

    2

    Visual Appeal


    1

    Reliability


    1

    Comfort


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    3-6 months

    Ridden for

    < 5000 kms

    Tips for other riders

    Change the battery after 45km of running.

    Was this review helpful?

    12


    12


  • Fraud hero electric

    12 weeks ago


    Navneet

    Hero Electric is a big scam in the name of ev, a fraud company, it's broken from anywhere, service like you can choose any abusive word. Never buy Hero electric.

    Rating Parameters

    (out of 5)

    1

    Visual Appeal


    1

    Reliability


    1

    Comfort


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    10000-15000 kms

    Tips for other riders

    Never buy here electric.

    Was this review helpful?

    2


    2


  • Amit Hero optima double battery

    2 weeks ago


    Amit Kumar Gupta

    1. The buying experience dealer was not good and more service Centers in Pune
    2. Riding experience 120 kg 2 people it is good
    3. Looks -all Fiber parts
    4. Good for single-person office to and fro
    5. Max speed is 55 km instead of the company claim of 48
    6. Battery weight is 6 kg. And it’s Portable so that we can remove and charge inside our flat. We don't need to arrange a PowerPoint in our parking.

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    5

    Reliability


    4

    Comfort


    1

    Service Experience


    5

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    > 15000 kms

    Was this review helpful?

    1


    1


  • Hero Electric Optima CX

    15 weeks ago


    Anonymous User

    Worst buying experience. Back pain due to riding this vehicle. Toys like look a waste of money and poor performance. No servicing just a few oil drops. The only pro is you can sit on this bike. Cons are limitless if I mention them here.

    Rating Parameters

    (out of 5)

    1

    Visual Appeal


    1

    Reliability


    1

    Comfort


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    > 15000 kms

    Tips for other riders

    Do not buy this vehicle, if bought sell off and go for another good brands

    Was this review helpful?

    0


    0


  • Hero electric scooter value for money and environment friendly

    9 weeks ago


    Akash Modi

    The experience was good.
    Smooth riding. Cool look. Maintenance of trustable brand. it's worth buying. I bought it almost 1 year ago. Its battery is just good.it is very silent. Its looks are not great. It has a very low maintenance. It has a very good range and speed. Its ride is smother than other electric vehicles.

    Rating Parameters

    (out of 5)

    3

    Visual Appeal


    4

    Reliability


    3

    Comfort


    3

    Service Experience


    4

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    5000-10000 kms

    Tips for other riders

    Maintainance was less as it was electric and low maintenance cost.

    Was this review helpful?

    0


    0

  • Hero Electric Optima CX Review

    47 weeks ago


    Ashish Bhatacharya

    Pros. -less costly for city ride
    Cons- low speed-need to increase speed limit comparatively to another vehicle, high maintenance charge, ridiculous after-sale service from company side. If you are mailing them they are not replying to anyone. The company should take the initiative to avail extra motors and batteries at the distribution point because a warranty claim on battery takes a 20 to 25 days.

    Rating Parameters

    (out of 5)

    3

    Visual Appeal


    1

    Reliability


    2

    Comfort


    1

    Service Experience


    2

    Value for Money

    About the Reviewer

    Used it for

    Everything

    Owned for

    3-6 months

    Ridden for

    5000-10000 kms

    Tips for other riders

    Don't be over charge the battery, because a battery warranty claim takes 20days, if you have a other bike then it is manageable, if not then how to do your every day work where it's required, & no distributer person will not help/ take extra effort in this matter. Very pathetic after sale service.

    Was this review helpful?

    12


    9


  • Value for money. You recover cost in 15000km

    1 year ago


    Rohit Grover

    I am writing after one month of using a single battery scooty. Pros: best for riding in the city. Good pickup comparable to my activa but a bit lower. Good shocker for a bumpy road, good headlight, amazing looks, gives 70% of claimed mileage in city traffic. Attractive price compared to others. You should recover your scooty cost in 20000 km and the battery replacement cost in another 7000.
    Cons: delicate plastics, less leg room, low boot space in dual battery, the seat has a bump separating the pillion which is uncomfortable, I got it covered with foam.

    Rating Parameters

    (out of 5)

    5

    Visual Appeal


    5

    Reliability


    4

    Comfort


    5

    Service Experience


    4

    Value for Money

    About the Reviewer

    Used it for

    Occasional Commute

    Owned for

    < 3 months

    Ridden for

    < 5000 kms

    Tips for other riders

    Don't wait to recharge. Do it when at 25% so as to be ready.

    Was this review helpful?

    25


    23


  • Don't Buy Hero Electric Bike please. Oil Wala Bike is Best

    5 weeks ago


    Bighnesh Bhole

    Service for Battery exchange is very slow because I got my battery after 6 months of buying my bike and Sometimes my charging is a problem sometimes my one battery of dual battery doesn't show when I ride and the main thing is that Display problem that up down or blinking I am dissatisfied with buying this.

    Rating Parameters

    (out of 5)

    3

    Visual Appeal


    2

    Reliability


    4

    Comfort


    1

    Service Experience


    2

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    5000-10000 kms

    Was this review helpful?

    2


    1


  • GIRISH

    1 week ago


    Girish

    1. It's a poor plastic bike.
    2. No proper service from Hero after purchasing.
    3. No spares will be available.
    4. Lights and switches will also not be available in service centers. You need to wait for months.
    5. If the vehicle gets wet in the rain, Switches and lights will not work properly.
    6. There are no proper service centers in Hyderabad for Hero bikes.
    7. I am staying in a village; after ORR, there are no street lights while going to my village. I have been waiting for a switch change for the last 3 months. So far, they haven't changed the switch. It's very difficult for me to ride the bike without a light at night. I'm carrying the torch light along with me and managing with that.
    ---Don't buy this kind of bike, spend a little extra and go for the bikes that will provide better quality. I spent around 1 lack for this bike. Now I feel like I have wasted 1 lack.

    Rating Parameters

    (out of 5)

    3

    Visual Appeal


    3

    Reliability


    3

    Comfort


    1

    Service Experience


    2

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    5000-10000 kms

    Was this review helpful?

    1


    0


  • Don't buy splendor is much better then this.

    2 years ago


    Singha

    1 . Vary bad sales persons in all over kolkata.
    2 . Good but not worth it.
    3 . Nothing good in instrument cluster, battery indicator is not good no information about range respect to remaining charge.
    4 . Brakes are not good. Check every parts carefully and don't rush.
    5 . I will recommend not to buy it,

    Rating Parameters

    (out of 5)

    2

    Visual Appeal


    1

    Reliability


    4

    Comfort


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    < 3 months

    Ridden for

    < 5000 kms

    Tips for other riders

    Check every parts of the vehicle before you take it to home

    Was this review helpful?

    20


    20


  • Alert alert alert

    1 year ago


    Sonali Gupta

    Very bad experience. Body parts are like a dummy bike. After purchasing 3 months more body parts are damaged. After purchasing 1 month's break shoe are broken. Service is also poor. I recommend to all plz don't buy hero optima cx you can buy tvs or honda. Totally bad.

    Rating Parameters

    (out of 5)

    2

    Visual Appeal


    1

    Reliability


    1

    Comfort


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    3-6 months

    Ridden for

    < 5000 kms

    Tips for other riders

    Change the battery after 45km of running.

    Was this review helpful?

    12


    12


  • Fraud hero electric

    12 weeks ago


    Navneet

    Hero Electric is a big scam in the name of ev, a fraud company, it's broken from anywhere, service like you can choose any abusive word. Never buy Hero electric.

    Rating Parameters

    (out of 5)

    1

    Visual Appeal


    1

    Reliability


    1

    Comfort


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    10000-15000 kms

    Tips for other riders

    Never buy here electric.

    Was this review helpful?

    2


    2


  • Amit Hero optima double battery

    2 weeks ago


    Amit Kumar Gupta

    1. The buying experience dealer was not good and more service Centers in Pune
    2. Riding experience 120 kg 2 people it is good
    3. Looks -all Fiber parts
    4. Good for single-person office to and fro
    5. Max speed is 55 km instead of the company claim of 48
    6. Battery weight is 6 kg. And it’s Portable so that we can remove and charge inside our flat. We don't need to arrange a PowerPoint in our parking.

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    5

    Reliability


    4

    Comfort


    1

    Service Experience


    5

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    > 15000 kms

    Was this review helpful?

    1


    1


  • Hero Electric Optima CX

    15 weeks ago


    Anonymous User

    Worst buying experience. Back pain due to riding this vehicle. Toys like look a waste of money and poor performance. No servicing just a few oil drops. The only pro is you can sit on this bike. Cons are limitless if I mention them here.

    Rating Parameters

    (out of 5)

    1

    Visual Appeal


    1

    Reliability


    1

    Comfort


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    > 15000 kms

    Tips for other riders

    Do not buy this vehicle, if bought sell off and go for another good brands

    Was this review helpful?

    0


    0


  • Hero electric scooter value for money and environment friendly

    9 weeks ago


    Akash Modi

    The experience was good.
    Smooth riding. Cool look. Maintenance of trustable brand. it's worth buying. I bought it almost 1 year ago. Its battery is just good.it is very silent. Its looks are not great. It has a very low maintenance. It has a very good range and speed. Its ride is smother than other electric vehicles.

    Rating Parameters

    (out of 5)

    3

    Visual Appeal


    4

    Reliability


    3

    Comfort


    3

    Service Experience


    4

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    5000-10000 kms

    Tips for other riders

    Maintainance was less as it was electric and low maintenance cost.

    Was this review helpful?

    0


    0

  • Hero Electric Optima CX Review

    47 weeks ago


    Ashish Bhatacharya

    Pros. -less costly for city ride
    Cons- low speed-need to increase speed limit comparatively to another vehicle, high maintenance charge, ridiculous after-sale service from company side. If you are mailing them they are not replying to anyone. The company should take the initiative to avail extra motors and batteries at the distribution point because a warranty claim on battery takes a 20 to 25 days.

    Rating Parameters

    (out of 5)

    3

    Visual Appeal


    1

    Reliability


    2

    Comfort


    1

    Service Experience


    2

    Value for Money

    About the Reviewer

    Used it for

    Everything

    Owned for

    3-6 months

    Ridden for

    5000-10000 kms

    Tips for other riders

    Don't be over charge the battery, because a battery warranty claim takes 20days, if you have a other bike then it is manageable, if not then how to do your every day work where it's required, & no distributer person will not help/ take extra effort in this matter. Very pathetic after sale service.

    Was this review helpful?

    12


    9


  • Value for money. You recover cost in 15000km

    1 year ago


    Rohit Grover

    I am writing after one month of using a single battery scooty. Pros: best for riding in the city. Good pickup comparable to my activa but a bit lower. Good shocker for a bumpy road, good headlight, amazing looks, gives 70% of claimed mileage in city traffic. Attractive price compared to others. You should recover your scooty cost in 20000 km and the battery replacement cost in another 7000.
    Cons: delicate plastics, less leg room, low boot space in dual battery, the seat has a bump separating the pillion which is uncomfortable, I got it covered with foam.

    Rating Parameters

    (out of 5)

    5

    Visual Appeal


    5

    Reliability


    4

    Comfort


    5

    Service Experience


    4

    Value for Money

    About the Reviewer

    Used it for

    Occasional Commute

    Owned for

    < 3 months

    Ridden for

    < 5000 kms

    Tips for other riders

    Don't wait to recharge. Do it when at 25% so as to be ready.

    Was this review helpful?

    25


    23


  • Don't Buy Hero Electric Bike please. Oil Wala Bike is Best

    5 weeks ago


    Bighnesh Bhole

    Service for Battery exchange is very slow because I got my battery after 6 months of buying my bike and Sometimes my charging is a problem sometimes my one battery of dual battery doesn't show when I ride and the main thing is that Display problem that up down or blinking I am dissatisfied with buying this.

    Rating Parameters

    (out of 5)

    3

    Visual Appeal


    2

    Reliability


    4

    Comfort


    1

    Service Experience


    2

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    5000-10000 kms

    Was this review helpful?

    2


    1


  • GIRISH

    1 week ago


    Girish

    1. It's a poor plastic bike.
    2. No proper service from Hero after purchasing.
    3. No spares will be available.
    4. Lights and switches will also not be available in service centers. You need to wait for months.
    5. If the vehicle gets wet in the rain, Switches and lights will not work properly.
    6. There are no proper service centers in Hyderabad for Hero bikes.
    7. I am staying in a village; after ORR, there are no street lights while going to my village. I have been waiting for a switch change for the last 3 months. So far, they haven't changed the switch. It's very difficult for me to ride the bike without a light at night. I'm carrying the torch light along with me and managing with that.
    ---Don't buy this kind of bike, spend a little extra and go for the bikes that will provide better quality. I spent around 1 lack for this bike. Now I feel like I have wasted 1 lack.

    Rating Parameters

    (out of 5)

    3

    Visual Appeal


    3

    Reliability


    3

    Comfort


    1

    Service Experience


    2

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    5000-10000 kms

    Was this review helpful?

    1


    0


  • Don't buy splendor is much better then this.

    2 years ago


    Singha

    1 . Vary bad sales persons in all over kolkata.
    2 . Good but not worth it.
    3 . Nothing good in instrument cluster, battery indicator is not good no information about range respect to remaining charge.
    4 . Brakes are not good. Check every parts carefully and don't rush.
    5 . I will recommend not to buy it,

    Rating Parameters

    (out of 5)

    2

    Visual Appeal


    1

    Reliability


    4

    Comfort


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    < 3 months

    Ridden for

    < 5000 kms

    Tips for other riders

    Check every parts of the vehicle before you take it to home

    Was this review helpful?

    20


    20


  • Alert alert alert

    1 year ago


    Sonali Gupta

    Very bad experience. Body parts are like a dummy bike. After purchasing 3 months more body parts are damaged. After purchasing 1 month's break shoe are broken. Service is also poor. I recommend to all plz don't buy hero optima cx you can buy tvs or honda. Totally bad.

    Rating Parameters

    (out of 5)

    2

    Visual Appeal


    1

    Reliability


    1

    Comfort


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    3-6 months

    Ridden for

    < 5000 kms

    Tips for other riders

    Change the battery after 45km of running.

    Was this review helpful?

    12


    12


  • Fraud hero electric

    12 weeks ago


    Navneet

    Hero Electric is a big scam in the name of ev, a fraud company, it's broken from anywhere, service like you can choose any abusive word. Never buy Hero electric.

    Rating Parameters

    (out of 5)

    1

    Visual Appeal


    1

    Reliability


    1

    Comfort


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    10000-15000 kms

    Tips for other riders

    Never buy here electric.

    Was this review helpful?

    2


    2


  • Amit Hero optima double battery

    2 weeks ago


    Amit Kumar Gupta

    1. The buying experience dealer was not good and more service Centers in Pune
    2. Riding experience 120 kg 2 people it is good
    3. Looks -all Fiber parts
    4. Good for single-person office to and fro
    5. Max speed is 55 km instead of the company claim of 48
    6. Battery weight is 6 kg. And it’s Portable so that we can remove and charge inside our flat. We don't need to arrange a PowerPoint in our parking.

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    5

    Reliability


    4

    Comfort


    1

    Service Experience


    5

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    > 15000 kms

    Was this review helpful?

    1


    1


  • Hero Electric Optima CX

    15 weeks ago


    Anonymous User

    Worst buying experience. Back pain due to riding this vehicle. Toys like look a waste of money and poor performance. No servicing just a few oil drops. The only pro is you can sit on this bike. Cons are limitless if I mention them here.

    Rating Parameters

    (out of 5)

    1

    Visual Appeal


    1

    Reliability


    1

    Comfort


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    > 15000 kms

    Tips for other riders

    Do not buy this vehicle, if bought sell off and go for another good brands

    Was this review helpful?

    0


    0


  • Hero electric scooter value for money and environment friendly

    9 weeks ago


    Akash Modi

    The experience was good.
    Smooth riding. Cool look. Maintenance of trustable brand. it's worth buying. I bought it almost 1 year ago. Its battery is just good.it is very silent. Its looks are not great. It has a very low maintenance. It has a very good range and speed. Its ride is smother than other electric vehicles.

    Rating Parameters

    (out of 5)

    3

    Visual Appeal


    4

    Reliability


    3

    Comfort


    3

    Service Experience


    4

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    5000-10000 kms

    Tips for other riders

    Maintainance was less as it was electric and low maintenance cost.

    Was this review helpful?

    0


    0

  • Hero Electric Optima CX Review

    47 weeks ago


    Ashish Bhatacharya

    Pros. -less costly for city ride
    Cons- low speed-need to increase speed limit comparatively to another vehicle, high maintenance charge, ridiculous after-sale service from company side. If you are mailing them they are not replying to anyone. The company should take the initiative to avail extra motors and batteries at the distribution point because a warranty claim on battery takes a 20 to 25 days.

    Rating Parameters

    (out of 5)

    3

    Visual Appeal


    1

    Reliability


    2

    Comfort


    1

    Service Experience


    2

    Value for Money

    About the Reviewer

    Used it for

    Everything

    Owned for

    3-6 months

    Ridden for

    5000-10000 kms

    Tips for other riders

    Don't be over charge the battery, because a battery warranty claim takes 20days, if you have a other bike then it is manageable, if not then how to do your every day work where it's required, & no distributer person will not help/ take extra effort in this matter. Very pathetic after sale service.

    Was this review helpful?

    12


    9


  • Value for money. You recover cost in 15000km

    1 year ago


    Rohit Grover

    I am writing after one month of using a single battery scooty. Pros: best for riding in the city. Good pickup comparable to my activa but a bit lower. Good shocker for a bumpy road, good headlight, amazing looks, gives 70% of claimed mileage in city traffic. Attractive price compared to others. You should recover your scooty cost in 20000 km and the battery replacement cost in another 7000.
    Cons: delicate plastics, less leg room, low boot space in dual battery, the seat has a bump separating the pillion which is uncomfortable, I got it covered with foam.

    Rating Parameters

    (out of 5)

    5

    Visual Appeal


    5

    Reliability


    4

    Comfort


    5

    Service Experience


    4

    Value for Money

    About the Reviewer

    Used it for

    Occasional Commute

    Owned for

    < 3 months

    Ridden for

    < 5000 kms

    Tips for other riders

    Don't wait to recharge. Do it when at 25% so as to be ready.

    Was this review helpful?

    25


    23


  • Don't Buy Hero Electric Bike please. Oil Wala Bike is Best

    5 weeks ago


    Bighnesh Bhole

    Service for Battery exchange is very slow because I got my battery after 6 months of buying my bike and Sometimes my charging is a problem sometimes my one battery of dual battery doesn't show when I ride and the main thing is that Display problem that up down or blinking I am dissatisfied with buying this.

    Rating Parameters

    (out of 5)

    3

    Visual Appeal


    2

    Reliability


    4

    Comfort


    1

    Service Experience


    2

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    5000-10000 kms

    Was this review helpful?

    2


    1


  • GIRISH

    1 week ago


    Girish

    1. It's a poor plastic bike.
    2. No proper service from Hero after purchasing.
    3. No spares will be available.
    4. Lights and switches will also not be available in service centers. You need to wait for months.
    5. If the vehicle gets wet in the rain, Switches and lights will not work properly.
    6. There are no proper service centers in Hyderabad for Hero bikes.
    7. I am staying in a village; after ORR, there are no street lights while going to my village. I have been waiting for a switch change for the last 3 months. So far, they haven't changed the switch. It's very difficult for me to ride the bike without a light at night. I'm carrying the torch light along with me and managing with that.
    ---Don't buy this kind of bike, spend a little extra and go for the bikes that will provide better quality. I spent around 1 lack for this bike. Now I feel like I have wasted 1 lack.

    Rating Parameters

    (out of 5)

    3

    Visual Appeal


    3

    Reliability


    3

    Comfort


    1

    Service Experience


    2

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    5000-10000 kms

    Was this review helpful?

    1


    0


  • Don't buy splendor is much better then this.

    2 years ago


    Singha

    1 . Vary bad sales persons in all over kolkata.
    2 . Good but not worth it.
    3 . Nothing good in instrument cluster, battery indicator is not good no information about range respect to remaining charge.
    4 . Brakes are not good. Check every parts carefully and don't rush.
    5 . I will recommend not to buy it,

    Rating Parameters

    (out of 5)

    2

    Visual Appeal


    1

    Reliability


    4

    Comfort


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    < 3 months

    Ridden for

    < 5000 kms

    Tips for other riders

    Check every parts of the vehicle before you take it to home

    Was this review helpful?

    20


    20


  • Alert alert alert

    1 year ago


    Sonali Gupta

    Very bad experience. Body parts are like a dummy bike. After purchasing 3 months more body parts are damaged. After purchasing 1 month's break shoe are broken. Service is also poor. I recommend to all plz don't buy hero optima cx you can buy tvs or honda. Totally bad.

    Rating Parameters

    (out of 5)

    2

    Visual Appeal


    1

    Reliability


    1

    Comfort


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    3-6 months

    Ridden for

    < 5000 kms

    Tips for other riders

    Change the battery after 45km of running.

    Was this review helpful?

    12


    12


  • Fraud hero electric

    12 weeks ago


    Navneet

    Hero Electric is a big scam in the name of ev, a fraud company, it's broken from anywhere, service like you can choose any abusive word. Never buy Hero electric.

    Rating Parameters

    (out of 5)

    1

    Visual Appeal


    1

    Reliability


    1

    Comfort


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    10000-15000 kms

    Tips for other riders

    Never buy here electric.

    Was this review helpful?

    2


    2


  • Amit Hero optima double battery

    2 weeks ago


    Amit Kumar Gupta

    1. The buying experience dealer was not good and more service Centers in Pune
    2. Riding experience 120 kg 2 people it is good
    3. Looks -all Fiber parts
    4. Good for single-person office to and fro
    5. Max speed is 55 km instead of the company claim of 48
    6. Battery weight is 6 kg. And it’s Portable so that we can remove and charge inside our flat. We don't need to arrange a PowerPoint in our parking.

    Rating Parameters

    (out of 5)

    4

    Visual Appeal


    5

    Reliability


    4

    Comfort


    1

    Service Experience


    5

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    > 15000 kms

    Was this review helpful?

    1


    1


  • Hero Electric Optima CX

    15 weeks ago


    Anonymous User

    Worst buying experience. Back pain due to riding this vehicle. Toys like look a waste of money and poor performance. No servicing just a few oil drops. The only pro is you can sit on this bike. Cons are limitless if I mention them here.

    Rating Parameters

    (out of 5)

    1

    Visual Appeal


    1

    Reliability


    1

    Comfort


    1

    Service Experience


    1

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    > 1 yr

    Ridden for

    > 15000 kms

    Tips for other riders

    Do not buy this vehicle, if bought sell off and go for another good brands

    Was this review helpful?

    0


    0


  • Hero electric scooter value for money and environment friendly

    9 weeks ago


    Akash Modi

    The experience was good.
    Smooth riding. Cool look. Maintenance of trustable brand. it's worth buying. I bought it almost 1 year ago. Its battery is just good.it is very silent. Its looks are not great. It has a very low maintenance. It has a very good range and speed. Its ride is smother than other electric vehicles.

    Rating Parameters

    (out of 5)

    3

    Visual Appeal


    4

    Reliability


    3

    Comfort


    3

    Service Experience


    4

    Value for Money

    About the Reviewer

    Used it for

    Daily Commute

    Owned for

    6 months-1 yr

    Ridden for

    5000-10000 kms

    Tips for other riders

    Maintainance was less as it was electric and low maintenance cost.

    Was this review helpful?

    0


    0

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