Royal Enfield Classic 350 [2020] price in Akola

Please make an informed decision while buying a motorcycle.
1. Today I wanted to get my motorcycle ( royal enfield classic 350) serviced, i finally found a time this month to visit the service center because of my busy schedule.
2. I reached the royal enfield “galaxy motors” service centre in ratlam, m.P at 9:40am it was closed I waited till 10:00am for it to open.
3. Then I parked the bike inside their premises and asked for general service but was denied as today they have to focus on the delivery of “new motorcycles”. I dragged my motorcycle outside of their tiny premises with very less space to maneuver properly.
4. This statement made me an old customer who trusted the brand in the first place feel worthless.
5. We the enthusiast customer persona trusted them in the first place and made them a main stream selling motorcycle company from a niche one.
6. Owning a vehicle is not a one-point interaction and transaction. It is a long-term relationship between a company and the customer.
7. They destroyed customer delight in the most important funnel stages of a company selling vehicles- the loyalty and advocacy stages.
8. The importance of these stages is more significant in their nature of business.
9. Service and sales+delivery should work separately and have their own resources/ work independently of each other.
10. Would find a 3rd party service center or will learn how to diy until I move to a brand that cares about its customers.
11. I hope the customers who will get their motorcycle delivered today don’t experience the same thing when they expect service in the coming years of their ownership.

About the Reviewer

Royal Enfield is for royalty. When we are riding this bike we don't need to prove that, we are bold men because of RE 350 bold look proves what we are. While riding on RE it feels like riding on a Lion. There are only pros in this bike from my side. Service maintenance depends on how you treat this LION.

About the Reviewer

I am very eager to buy a royal enfield in my life
The riding experience is awesome
Performance is excellent
Servicing and maintenance are excellent
Price and maintenance is high

About the Reviewer