Variant | Price | Specifications | |
---|---|---|---|
ETrance Neo Standard | ₹ 93,436 On-Road | Disc Brakes, Alloy Wheels Get Offers | |
ETrance Neo Plus | ₹ 1,03,633 On-Road | Disc Brakes, Alloy Wheels Get Offers |
3.2/5
Visual Appeal
Reliability
Performance
Service Experience
Maintenance cost
Extra Features
Comfort
Value for Money
Garbage EV
3 weeks ago
Khaja
Only one word for such a garbage EV (TOOOH).Within one year and 4 months, the vehicle was with the service people. The battery has a lot of problems and was given for service again now they are not replacing nor returning the old battery. Many people have reported the same issue. It's a defective EV. My request is for all not to think of buying this EV.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Occasional Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Was this review helpful?
1
0
E trance Neo.
4 weeks ago
Nirmal
Vehicle battery problem, after getting the service, after 50 km reached vehicle stopped. Then I contacted the service centre, but there was no proper response and I will try to contact pure EV toll-free number. it was always busy. Battery sent for company service. after 1 year still now I am not received it. My vehicle getting scrapped without battery. One suggestion for all. Don't buy the Pure EV vehicle. Customer service and Vehicle service are very very poor.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Tips for other riders
Don't buy the Pure EV vehicle. Customer service and Vehicle service are very poor.
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0
0
Battery damaged in 6 months.
13 weeks ago
Dharmendra Chauhan
I purchased a PURE EV electric 2-wheeler on April 1, 2022, and within a year of ownership, I have encountered multiple instances of battery malfunction. According to the warranty terms and my understanding of the product, I expected the battery to function optimally for an extended period. However, the reality has been far from satisfactory.To provide a clear overview of the situation:1) I have filed two formal complaints about the erratic performance of the battery. PURE EV has taken the unit for repairs on both occasions and returned it to me. Unfortunately, these repairs did not result in significant improvements, and the problem persists.2) My feedback regarding the battery's performance issues has seemingly gone unnoticed or unaddressed by PURE EV. Despite reporting the issue and suggesting possible solutions, there has been no proactive response or follow-up from their end.3) Recently, I have encountered difficulties in reaching PURE EV through emails, as they have stopped responding to my communications. This lack of responsiveness has further aggravated my concerns.The crux of my complaint revolves around the fact that the PURE EV had originally promised a range of 120 kilometers on a single charge for the electric 2-wheeler I purchased. However, even after a year of ownership and multiple repair attempts, I find it challenging to use the vehicle for rides exceeding 70 kilometers without experiencing battery-related issues.Currently not able to use the scooter at all. The battery is completely dead.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
10000-15000 kms
Tips for other riders
Battery damaged. Not able to use scooter. No support from OEM. No response.
Was this review helpful?
4
0
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