Reviews of PURE EV EPluto 7G

Bought pure ev Epluto thinking it was an IIT HYDERABAD product, ran it to 30,000 km, battery performance was half the promised, and gave 30 km mileage. After a few days ride it for 5 km and stopped. Send it to the company and a reply come from the company after 60 days that there was no warranty and they ask me to pay 7500 rupees for MBF, recommend to install then the issue will 100 percent be solved, so I paid and receive it after 20 days and again ride my bike. It gives 60 km mileage, which was good till 1st week, and again the same problem 5km mileage. Informed the showroom about the same problem and again the company told me to send the battery to the company and again come to me after 60 days, with again same issues and now I dumped this scooter permanently, my advice is not to buy this brand, rather burn your money.

About the Reviewer

Missed lot of simple practical designs. Worst service center experience. Service centers vanish just like that. Pure also dont respond to escalations. Accessories rust. Takes 8-10months to get you registration document. Everyday 3-5 people will be fighting in service center for repetitive issues.

About the Reviewer

I purchase EPluto 7G, in 1-year battery off problem every time. Just 10 to 20kmtrs of the bike with very poor company battery every month battery service & reset in Hyderabad factory and again this battery problem.

About the Reviewer

Do not trust this brand. I bought epluto 7g Dec 2021. Whenever I planned free service for my bike, the dealership denied my request and delayed the service whenever possible. I wanted to check the battery service process as this was promised by the dealer - sankar (chennai ebikes, now shut down) before the vehicle purchase. After many requests to visit the service center, I was denied that option too. Many dealerships allow customer lounge access in a closed glass cabin where they can watch the inspection and service of their vehicles. Coming to the main picture, the vehicle broke down at the 11-month mark without a warning in the middle of a highway road in peak traffic. Struggled to get roadside assistance for service pickup and the customer service team asked me to wait. After 3 hours they informed me there are no manpower in the service station and asked me to take the bike home myself in a minivan or load auto. I then took the battery to the service station myself the next day and the battery was sent to hyderabad for a checkup. 3 months later, the battery came back with a bill amount of 5000 rupees. I asked why the charge when the battery is still under warranty. They said the battery has never been serviced even once. It was a shock to me. Even after a struggling attempt to give the vehicle for service and follow-up, the only service that has been done in 4 free service schedules was just washing the scooter, which I would have done at home. How can dealer mistakes be pushed onto the customers? please do not trust this brand. I know the resale value for electric vehicles is not as good as for ice vehicles. But the service guy said the vehicle resale is just 35k for a vehicle bought approx a year back with 2k km run and in good condition. I am yet to receive the battery though. It's been a tragedy so far.

About the Reviewer

Don't buy this bike
I am facing a battery problem for 6 months still not been resolved. Poor customer care they don't have spares. The service center will not service your bike properly they give your bike as it is without servicing the bike. If you call the service center they will say the factory is not responding if you call the factory they say we will not do anything service center is responsible for one.

About the Reviewer

Bought pure ev Epluto thinking it was an IIT HYDERABAD product, ran it to 30,000 km, battery performance was half the promised, and gave 30 km mileage. After a few days ride it for 5 km and stopped. Send it to the company and a reply come from the company after 60 days that there was no warranty and they ask me to pay 7500 rupees for MBF, recommend to install then the issue will 100 percent be solved, so I paid and receive it after 20 days and again ride my bike. It gives 60 km mileage, which was good till 1st week, and again the same problem 5km mileage. Informed the showroom about the same problem and again the company told me to send the battery to the company and again come to me after 60 days, with again same issues and now I dumped this scooter permanently, my advice is not to buy this brand, rather burn your money.

About the Reviewer

Missed lot of simple practical designs. Worst service center experience. Service centers vanish just like that. Pure also dont respond to escalations. Accessories rust. Takes 8-10months to get you registration document. Everyday 3-5 people will be fighting in service center for repetitive issues.

About the Reviewer

I purchase EPluto 7G, in 1-year battery off problem every time. Just 10 to 20kmtrs of the bike with very poor company battery every month battery service & reset in Hyderabad factory and again this battery problem.

About the Reviewer

Do not trust this brand. I bought epluto 7g Dec 2021. Whenever I planned free service for my bike, the dealership denied my request and delayed the service whenever possible. I wanted to check the battery service process as this was promised by the dealer - sankar (chennai ebikes, now shut down) before the vehicle purchase. After many requests to visit the service center, I was denied that option too. Many dealerships allow customer lounge access in a closed glass cabin where they can watch the inspection and service of their vehicles. Coming to the main picture, the vehicle broke down at the 11-month mark without a warning in the middle of a highway road in peak traffic. Struggled to get roadside assistance for service pickup and the customer service team asked me to wait. After 3 hours they informed me there are no manpower in the service station and asked me to take the bike home myself in a minivan or load auto. I then took the battery to the service station myself the next day and the battery was sent to hyderabad for a checkup. 3 months later, the battery came back with a bill amount of 5000 rupees. I asked why the charge when the battery is still under warranty. They said the battery has never been serviced even once. It was a shock to me. Even after a struggling attempt to give the vehicle for service and follow-up, the only service that has been done in 4 free service schedules was just washing the scooter, which I would have done at home. How can dealer mistakes be pushed onto the customers? please do not trust this brand. I know the resale value for electric vehicles is not as good as for ice vehicles. But the service guy said the vehicle resale is just 35k for a vehicle bought approx a year back with 2k km run and in good condition. I am yet to receive the battery though. It's been a tragedy so far.

About the Reviewer

Don't buy this bike
I am facing a battery problem for 6 months still not been resolved. Poor customer care they don't have spares. The service center will not service your bike properly they give your bike as it is without servicing the bike. If you call the service center they will say the factory is not responding if you call the factory they say we will not do anything service center is responsible for one.

About the Reviewer

Bought pure ev Epluto thinking it was an IIT HYDERABAD product, ran it to 30,000 km, battery performance was half the promised, and gave 30 km mileage. After a few days ride it for 5 km and stopped. Send it to the company and a reply come from the company after 60 days that there was no warranty and they ask me to pay 7500 rupees for MBF, recommend to install then the issue will 100 percent be solved, so I paid and receive it after 20 days and again ride my bike. It gives 60 km mileage, which was good till 1st week, and again the same problem 5km mileage. Informed the showroom about the same problem and again the company told me to send the battery to the company and again come to me after 60 days, with again same issues and now I dumped this scooter permanently, my advice is not to buy this brand, rather burn your money.

About the Reviewer

Missed lot of simple practical designs. Worst service center experience. Service centers vanish just like that. Pure also dont respond to escalations. Accessories rust. Takes 8-10months to get you registration document. Everyday 3-5 people will be fighting in service center for repetitive issues.

About the Reviewer

I purchase EPluto 7G, in 1-year battery off problem every time. Just 10 to 20kmtrs of the bike with very poor company battery every month battery service & reset in Hyderabad factory and again this battery problem.

About the Reviewer

Do not trust this brand. I bought epluto 7g Dec 2021. Whenever I planned free service for my bike, the dealership denied my request and delayed the service whenever possible. I wanted to check the battery service process as this was promised by the dealer - sankar (chennai ebikes, now shut down) before the vehicle purchase. After many requests to visit the service center, I was denied that option too. Many dealerships allow customer lounge access in a closed glass cabin where they can watch the inspection and service of their vehicles. Coming to the main picture, the vehicle broke down at the 11-month mark without a warning in the middle of a highway road in peak traffic. Struggled to get roadside assistance for service pickup and the customer service team asked me to wait. After 3 hours they informed me there are no manpower in the service station and asked me to take the bike home myself in a minivan or load auto. I then took the battery to the service station myself the next day and the battery was sent to hyderabad for a checkup. 3 months later, the battery came back with a bill amount of 5000 rupees. I asked why the charge when the battery is still under warranty. They said the battery has never been serviced even once. It was a shock to me. Even after a struggling attempt to give the vehicle for service and follow-up, the only service that has been done in 4 free service schedules was just washing the scooter, which I would have done at home. How can dealer mistakes be pushed onto the customers? please do not trust this brand. I know the resale value for electric vehicles is not as good as for ice vehicles. But the service guy said the vehicle resale is just 35k for a vehicle bought approx a year back with 2k km run and in good condition. I am yet to receive the battery though. It's been a tragedy so far.

About the Reviewer

Don't buy this bike
I am facing a battery problem for 6 months still not been resolved. Poor customer care they don't have spares. The service center will not service your bike properly they give your bike as it is without servicing the bike. If you call the service center they will say the factory is not responding if you call the factory they say we will not do anything service center is responsible for one.

About the Reviewer

Bought pure ev Epluto thinking it was an IIT HYDERABAD product, ran it to 30,000 km, battery performance was half the promised, and gave 30 km mileage. After a few days ride it for 5 km and stopped. Send it to the company and a reply come from the company after 60 days that there was no warranty and they ask me to pay 7500 rupees for MBF, recommend to install then the issue will 100 percent be solved, so I paid and receive it after 20 days and again ride my bike. It gives 60 km mileage, which was good till 1st week, and again the same problem 5km mileage. Informed the showroom about the same problem and again the company told me to send the battery to the company and again come to me after 60 days, with again same issues and now I dumped this scooter permanently, my advice is not to buy this brand, rather burn your money.

About the Reviewer

Missed lot of simple practical designs. Worst service center experience. Service centers vanish just like that. Pure also dont respond to escalations. Accessories rust. Takes 8-10months to get you registration document. Everyday 3-5 people will be fighting in service center for repetitive issues.

About the Reviewer

I purchase EPluto 7G, in 1-year battery off problem every time. Just 10 to 20kmtrs of the bike with very poor company battery every month battery service & reset in Hyderabad factory and again this battery problem.

About the Reviewer

Do not trust this brand. I bought epluto 7g Dec 2021. Whenever I planned free service for my bike, the dealership denied my request and delayed the service whenever possible. I wanted to check the battery service process as this was promised by the dealer - sankar (chennai ebikes, now shut down) before the vehicle purchase. After many requests to visit the service center, I was denied that option too. Many dealerships allow customer lounge access in a closed glass cabin where they can watch the inspection and service of their vehicles. Coming to the main picture, the vehicle broke down at the 11-month mark without a warning in the middle of a highway road in peak traffic. Struggled to get roadside assistance for service pickup and the customer service team asked me to wait. After 3 hours they informed me there are no manpower in the service station and asked me to take the bike home myself in a minivan or load auto. I then took the battery to the service station myself the next day and the battery was sent to hyderabad for a checkup. 3 months later, the battery came back with a bill amount of 5000 rupees. I asked why the charge when the battery is still under warranty. They said the battery has never been serviced even once. It was a shock to me. Even after a struggling attempt to give the vehicle for service and follow-up, the only service that has been done in 4 free service schedules was just washing the scooter, which I would have done at home. How can dealer mistakes be pushed onto the customers? please do not trust this brand. I know the resale value for electric vehicles is not as good as for ice vehicles. But the service guy said the vehicle resale is just 35k for a vehicle bought approx a year back with 2k km run and in good condition. I am yet to receive the battery though. It's been a tragedy so far.

About the Reviewer

Don't buy this bike
I am facing a battery problem for 6 months still not been resolved. Poor customer care they don't have spares. The service center will not service your bike properly they give your bike as it is without servicing the bike. If you call the service center they will say the factory is not responding if you call the factory they say we will not do anything service center is responsible for one.

About the Reviewer