I purchased mahindra scooter duro in april 2011 from himayatnagar, hyderabad showroom. It was regularly serviced at surya motors, ranigunj, secunderabad workshop until 2018. In 2019 january when i wanted to give it for servicing, i was told that the service centre had s...
I purchased mahindra scooter duro in april 2011 from himayatnagar, hyderabad showroom. It was regularly serviced at surya motors, ranigunj, secunderabad workshop until 2018. In 2019 january when i wanted to give it for servicing, i was told that the service centre had shifted and despite my best efforts i could not locate a service centre in the city limits. Thereafter i searched on the internet and located an authorised service centre, silver motors at bahadurpura, hyderabad. They did not repair the scooter and informed me that the parts were not available. I am suffering because the scooter does not start very frequently and there is no trained mechanic to handle and repair this. I wonder, why a company of super stature like yours has failed to provide after sales service and repair to a scooter which is priced at par with other scooters.If you have stopped the production of this model scooters, you should give option for exchange with your current production range so that people buying your scooter are not left high and dry.At present neither i nor any other owner of this model will ever think of buying your any model and will never advise any person to buy your product as i am not sure when it will be withdrawn and i am left with costly skeleton.
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