3.4/5
1 week ago
Tushar Kashyap
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for | Daily Commute |
Owned for | 3-6 months |
Ridden for | < 5000 kms |
The buying experience is good they explained much betterAnd riding experience is also good for my daily usage The battery lasts for 2 days for normal household use Looks and performance is enough at this price range Its servicing and maintenance is pocket friendly Pros of this scooter is very light you can handle it easilyCons of this scooter is top speed is 25km/h
Tips for Hero Electric Optima
Keeps its charge cycle good
Scooter very best
1 week ago
Gaurav Singh
The buying experience is good they explained much better.And riding experience is also good for my daily usage.The battery lasts for 2 days for normal household use.Looks and performance is enough at this price range.Its servicing and maintenance are friendly.The pros of this scooter is very light and you can handle it easily.The cons of this scooter is top speed is 25km/h.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
> 15000 kms
Was this review helpful?
0
0
Hero Optima is Optimum Hero for city dwellers.
3 weeks ago
Muthu Krishnan
Buying Experience was excellent. The showroom assistant has complete knowledge of the vehicle. I used to ride this bike every day. For a city like Chennai, it is always good. It looks great and can identify my bike in any crowd. 0 maintenance and servicing so far. Pros: 1) Affordable 2) Eloquent look Cons: In the rainy season may get repairs.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Tips for other riders
Not reached a maintenance issue. Once it crosses will update this forum
Was this review helpful?
0
3
Vera Level Bike
4 weeks ago
Sai
Very Extraordinary Bike Really Good Milege And Good Condition. Suggest This Type Of Bikes Superb Design And Colour Giving Very Good Milege And Very Good Condition And Hero Company Is Very Good Company. And This Bike Take Lo Cost To Make Servicing And Maintenance. We Should Maintain In a Good Way. Very Good And Extraordinary Bike And Thank You Hero And Bikewale.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Tips for other riders
Very Good Condition
Was this review helpful?
1
1
Worst bike , no value for money
5 weeks ago
Raghavendra S Nayak
Wost bike, no proper service available, unskilled labor creates more issues and charges hefty numbers, I do not recommend optima, no value for money, I had lost more for simple issues, the place where I have the service center (vidyaranyapura) is really not having skilled workers
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
10000-15000 kms
Tips for other riders
No recommendation for this bike
Was this review helpful?
3
2
Worth less product
5 weeks ago
Vidhya
Worst experience with Hero Electric scooter Optima. Poor service, the product quality is very poor. Best advice don't ever buy this Hero scooter.Bought seeing the company name. felt very bad. They cheated us with the brand name. They say warranty, but the truth is if we go back of them for 5 to 6 months also we couldn't claim it.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
< 5000 kms
Was this review helpful?
1
1
Hero Electric Optima
5 weeks ago
Pooja
After purchasing this bike I thought this was my big mistake in my life. I'm really fed up. Service is very bad and products are not available like battery etc. I think the Company is not able to sell its product.
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
5000-10000 kms
Tips for other riders
Don't buy
Was this review helpful?
5
2
Good vehicle for long journey
8 weeks ago
Anant Saxena
Buying experience: Purchasing the Hero Electric Optima is hassle-free, with options available through various dealerships and online platforms. Customers can compare prices, features, and financing options before making a decision, ensuring a smooth buying process.Riding experience: The Hero Electric Optima offers a comfortable and convenient ride, particularly suited for urban commuting. Its electric motor delivers instant torque for quick acceleration, while the lightweight design and compact dimensions make it easy to navigate through traffic. Riders can enjoy a quiet and smooth experience, with ergonomic seating adding to overall comfort, even during longer journeys.Looks and performance: With its sleek and modern design, the Hero Electric Optima stands out on the road. Available in multiple color options, it features stylish graphics and a streamlined body. In terms of performance, its electric motor provides adequate power for city riding, with a top speed of around 40-45 km/h and a range of approximately 50-60 km on a single charge, making it suitable for daily commuting needs.Servicing and maintenance: Servicing and maintaining the Hero Electric Optima is relatively straightforward and cost-effective. Since it runs on electricity, there's no need for frequent oil changes or tune-ups. Routine maintenance mainly involves checking and maintaining the battery, tyres, brakes, and electrical components. Additionally, Hero Electric has a widespread service network across India, ensuring easy access to servicing facilities for customers.Pros and Cons:Pros: Environmentally friendly with zero emissions, low operating costs due to lower charging expenses compared to petrol, smooth and quiet ride, and ease of riding and maintenance.Cons: Limited range may not be suitable for long-distance travel, availability of charging infrastructure can be a concern in certain areas, and the initial cost might be higher compared to traditional petrol-powered scooters, although the savings in operating expenses can offset this over time.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Tips for other riders
It has tubeless tyres so there is no problem in tyres but you should do it's servicing after every 2000 km
Was this review helpful?
4
2
Do not buy
9 weeks ago
Lourdusamy K
I bought a Hero Electric scooter/ Optima 2022 and am using it sparingly. It's a very small vehicle with less comfort. Can be used for city use. Its changing port has broken several times and the body can crack very easily IE is fragile. The rate was cheap after government subsidy. Service for the vehicle is expensive and spares have to come from Punjab. The lady at the service centre tells me that you need to send the damaged part which is under warranty and should take one month to reach Punjab by road and to come back again more than a month then it takes its own time for repair??? She sent my battery charger 2 months ago and am still waiting. It's better not to own this company scooty in Tamil Nadu. Sad I bought Hero Electric scooter Optima.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Occasional Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Tips for other riders
Always keep it charged otherwise your battery will go under NO warranty.
Was this review helpful?
2
2
Terrible Experience with Hero Electric Optima: Battery Failure Nightmare.
10 weeks ago
Souri Ratnaparkhi
I purchased the Hero Electric Optima a year ago for business purposes, investing a hefty sum of 78000/-. However, just four months before , the battery failed. Despite being under warranty, the company has utterly failed to provide a replacement in a timely manner. It has been over four months of agony, with no resolution in sight.The lackadaisical attitude of Hero Electric towards customer service is appalling. They have continuously delayed the replacement, citing vague excuses and providing no concrete timeline for resolution. Their indifference has brought my business operations to a grinding halt, causing significant financial losses and disrupting my livelihood.I am utterly disappointed and frustrated with Hero Electric's incompetence and lack of regard for their customers. Their failure to honor their warranty agreement and provide timely support reflects poorly on their brand and reliability. I strongly advise potential buyers to reconsider purchasing any product from Hero Electric, as they cannot be trusted to deliver on their promises and provide adequate support when needed.Overall, my experience with Hero Electric Optima has been nothing short of a nightmare, and I regret ever investing my hard-earned money in their product.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Was this review helpful?
3
2
Great
12 weeks ago
Raihan Parvej
The gears shift seamlessly, providing a versatile biking experience. The lightweight frame makes it easy to maneuver, and the comfortable saddle ensures longer rides without discomfort. A fantastic investment for anyone seeking a reliable and enjoyable biking experience. Absolutely thrilled with my new bike! The sleek design, smooth ride, and responsive brakes make every journey enjoyable. It's the perfect companion for both city commuting and scenic rides. Highly recommend.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
> 15000 kms
Tips for other riders
1556
Was this review helpful?
0
2
Scooter very best
1 week ago
Gaurav Singh
The buying experience is good they explained much better.And riding experience is also good for my daily usage.The battery lasts for 2 days for normal household use.Looks and performance is enough at this price range.Its servicing and maintenance are friendly.The pros of this scooter is very light and you can handle it easily.The cons of this scooter is top speed is 25km/h.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
> 15000 kms
Was this review helpful?
0
0
Hero Optima is Optimum Hero for city dwellers.
3 weeks ago
Muthu Krishnan
Buying Experience was excellent. The showroom assistant has complete knowledge of the vehicle. I used to ride this bike every day. For a city like Chennai, it is always good. It looks great and can identify my bike in any crowd. 0 maintenance and servicing so far. Pros: 1) Affordable 2) Eloquent look Cons: In the rainy season may get repairs.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Tips for other riders
Not reached a maintenance issue. Once it crosses will update this forum
Was this review helpful?
0
3
Vera Level Bike
4 weeks ago
Sai
Very Extraordinary Bike Really Good Milege And Good Condition. Suggest This Type Of Bikes Superb Design And Colour Giving Very Good Milege And Very Good Condition And Hero Company Is Very Good Company. And This Bike Take Lo Cost To Make Servicing And Maintenance. We Should Maintain In a Good Way. Very Good And Extraordinary Bike And Thank You Hero And Bikewale.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Tips for other riders
Very Good Condition
Was this review helpful?
1
1
Worst bike , no value for money
5 weeks ago
Raghavendra S Nayak
Wost bike, no proper service available, unskilled labor creates more issues and charges hefty numbers, I do not recommend optima, no value for money, I had lost more for simple issues, the place where I have the service center (vidyaranyapura) is really not having skilled workers
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
10000-15000 kms
Tips for other riders
No recommendation for this bike
Was this review helpful?
3
2
Worth less product
5 weeks ago
Vidhya
Worst experience with Hero Electric scooter Optima. Poor service, the product quality is very poor. Best advice don't ever buy this Hero scooter.Bought seeing the company name. felt very bad. They cheated us with the brand name. They say warranty, but the truth is if we go back of them for 5 to 6 months also we couldn't claim it.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
< 5000 kms
Was this review helpful?
1
1
Hero Electric Optima
5 weeks ago
Pooja
After purchasing this bike I thought this was my big mistake in my life. I'm really fed up. Service is very bad and products are not available like battery etc. I think the Company is not able to sell its product.
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
5000-10000 kms
Tips for other riders
Don't buy
Was this review helpful?
5
2
Good vehicle for long journey
8 weeks ago
Anant Saxena
Buying experience: Purchasing the Hero Electric Optima is hassle-free, with options available through various dealerships and online platforms. Customers can compare prices, features, and financing options before making a decision, ensuring a smooth buying process.Riding experience: The Hero Electric Optima offers a comfortable and convenient ride, particularly suited for urban commuting. Its electric motor delivers instant torque for quick acceleration, while the lightweight design and compact dimensions make it easy to navigate through traffic. Riders can enjoy a quiet and smooth experience, with ergonomic seating adding to overall comfort, even during longer journeys.Looks and performance: With its sleek and modern design, the Hero Electric Optima stands out on the road. Available in multiple color options, it features stylish graphics and a streamlined body. In terms of performance, its electric motor provides adequate power for city riding, with a top speed of around 40-45 km/h and a range of approximately 50-60 km on a single charge, making it suitable for daily commuting needs.Servicing and maintenance: Servicing and maintaining the Hero Electric Optima is relatively straightforward and cost-effective. Since it runs on electricity, there's no need for frequent oil changes or tune-ups. Routine maintenance mainly involves checking and maintaining the battery, tyres, brakes, and electrical components. Additionally, Hero Electric has a widespread service network across India, ensuring easy access to servicing facilities for customers.Pros and Cons:Pros: Environmentally friendly with zero emissions, low operating costs due to lower charging expenses compared to petrol, smooth and quiet ride, and ease of riding and maintenance.Cons: Limited range may not be suitable for long-distance travel, availability of charging infrastructure can be a concern in certain areas, and the initial cost might be higher compared to traditional petrol-powered scooters, although the savings in operating expenses can offset this over time.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Tips for other riders
It has tubeless tyres so there is no problem in tyres but you should do it's servicing after every 2000 km
Was this review helpful?
4
2
Do not buy
9 weeks ago
Lourdusamy K
I bought a Hero Electric scooter/ Optima 2022 and am using it sparingly. It's a very small vehicle with less comfort. Can be used for city use. Its changing port has broken several times and the body can crack very easily IE is fragile. The rate was cheap after government subsidy. Service for the vehicle is expensive and spares have to come from Punjab. The lady at the service centre tells me that you need to send the damaged part which is under warranty and should take one month to reach Punjab by road and to come back again more than a month then it takes its own time for repair??? She sent my battery charger 2 months ago and am still waiting. It's better not to own this company scooty in Tamil Nadu. Sad I bought Hero Electric scooter Optima.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Occasional Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Tips for other riders
Always keep it charged otherwise your battery will go under NO warranty.
Was this review helpful?
2
2
Terrible Experience with Hero Electric Optima: Battery Failure Nightmare.
10 weeks ago
Souri Ratnaparkhi
I purchased the Hero Electric Optima a year ago for business purposes, investing a hefty sum of 78000/-. However, just four months before , the battery failed. Despite being under warranty, the company has utterly failed to provide a replacement in a timely manner. It has been over four months of agony, with no resolution in sight.The lackadaisical attitude of Hero Electric towards customer service is appalling. They have continuously delayed the replacement, citing vague excuses and providing no concrete timeline for resolution. Their indifference has brought my business operations to a grinding halt, causing significant financial losses and disrupting my livelihood.I am utterly disappointed and frustrated with Hero Electric's incompetence and lack of regard for their customers. Their failure to honor their warranty agreement and provide timely support reflects poorly on their brand and reliability. I strongly advise potential buyers to reconsider purchasing any product from Hero Electric, as they cannot be trusted to deliver on their promises and provide adequate support when needed.Overall, my experience with Hero Electric Optima has been nothing short of a nightmare, and I regret ever investing my hard-earned money in their product.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Was this review helpful?
3
2
Great
12 weeks ago
Raihan Parvej
The gears shift seamlessly, providing a versatile biking experience. The lightweight frame makes it easy to maneuver, and the comfortable saddle ensures longer rides without discomfort. A fantastic investment for anyone seeking a reliable and enjoyable biking experience. Absolutely thrilled with my new bike! The sleek design, smooth ride, and responsive brakes make every journey enjoyable. It's the perfect companion for both city commuting and scenic rides. Highly recommend.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
> 15000 kms
Tips for other riders
1556
Was this review helpful?
0
2
Scooter very best
1 week ago
Gaurav Singh
The buying experience is good they explained much better.And riding experience is also good for my daily usage.The battery lasts for 2 days for normal household use.Looks and performance is enough at this price range.Its servicing and maintenance are friendly.The pros of this scooter is very light and you can handle it easily.The cons of this scooter is top speed is 25km/h.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
> 15000 kms
Was this review helpful?
0
0
Hero Optima is Optimum Hero for city dwellers.
3 weeks ago
Muthu Krishnan
Buying Experience was excellent. The showroom assistant has complete knowledge of the vehicle. I used to ride this bike every day. For a city like Chennai, it is always good. It looks great and can identify my bike in any crowd. 0 maintenance and servicing so far. Pros: 1) Affordable 2) Eloquent look Cons: In the rainy season may get repairs.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Tips for other riders
Not reached a maintenance issue. Once it crosses will update this forum
Was this review helpful?
0
3
Vera Level Bike
4 weeks ago
Sai
Very Extraordinary Bike Really Good Milege And Good Condition. Suggest This Type Of Bikes Superb Design And Colour Giving Very Good Milege And Very Good Condition And Hero Company Is Very Good Company. And This Bike Take Lo Cost To Make Servicing And Maintenance. We Should Maintain In a Good Way. Very Good And Extraordinary Bike And Thank You Hero And Bikewale.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Tips for other riders
Very Good Condition
Was this review helpful?
1
1
Worst bike , no value for money
5 weeks ago
Raghavendra S Nayak
Wost bike, no proper service available, unskilled labor creates more issues and charges hefty numbers, I do not recommend optima, no value for money, I had lost more for simple issues, the place where I have the service center (vidyaranyapura) is really not having skilled workers
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
10000-15000 kms
Tips for other riders
No recommendation for this bike
Was this review helpful?
3
2
Worth less product
5 weeks ago
Vidhya
Worst experience with Hero Electric scooter Optima. Poor service, the product quality is very poor. Best advice don't ever buy this Hero scooter.Bought seeing the company name. felt very bad. They cheated us with the brand name. They say warranty, but the truth is if we go back of them for 5 to 6 months also we couldn't claim it.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
< 5000 kms
Was this review helpful?
1
1
Hero Electric Optima
5 weeks ago
Pooja
After purchasing this bike I thought this was my big mistake in my life. I'm really fed up. Service is very bad and products are not available like battery etc. I think the Company is not able to sell its product.
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
5000-10000 kms
Tips for other riders
Don't buy
Was this review helpful?
5
2
Good vehicle for long journey
8 weeks ago
Anant Saxena
Buying experience: Purchasing the Hero Electric Optima is hassle-free, with options available through various dealerships and online platforms. Customers can compare prices, features, and financing options before making a decision, ensuring a smooth buying process.Riding experience: The Hero Electric Optima offers a comfortable and convenient ride, particularly suited for urban commuting. Its electric motor delivers instant torque for quick acceleration, while the lightweight design and compact dimensions make it easy to navigate through traffic. Riders can enjoy a quiet and smooth experience, with ergonomic seating adding to overall comfort, even during longer journeys.Looks and performance: With its sleek and modern design, the Hero Electric Optima stands out on the road. Available in multiple color options, it features stylish graphics and a streamlined body. In terms of performance, its electric motor provides adequate power for city riding, with a top speed of around 40-45 km/h and a range of approximately 50-60 km on a single charge, making it suitable for daily commuting needs.Servicing and maintenance: Servicing and maintaining the Hero Electric Optima is relatively straightforward and cost-effective. Since it runs on electricity, there's no need for frequent oil changes or tune-ups. Routine maintenance mainly involves checking and maintaining the battery, tyres, brakes, and electrical components. Additionally, Hero Electric has a widespread service network across India, ensuring easy access to servicing facilities for customers.Pros and Cons:Pros: Environmentally friendly with zero emissions, low operating costs due to lower charging expenses compared to petrol, smooth and quiet ride, and ease of riding and maintenance.Cons: Limited range may not be suitable for long-distance travel, availability of charging infrastructure can be a concern in certain areas, and the initial cost might be higher compared to traditional petrol-powered scooters, although the savings in operating expenses can offset this over time.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Tips for other riders
It has tubeless tyres so there is no problem in tyres but you should do it's servicing after every 2000 km
Was this review helpful?
4
2
Do not buy
9 weeks ago
Lourdusamy K
I bought a Hero Electric scooter/ Optima 2022 and am using it sparingly. It's a very small vehicle with less comfort. Can be used for city use. Its changing port has broken several times and the body can crack very easily IE is fragile. The rate was cheap after government subsidy. Service for the vehicle is expensive and spares have to come from Punjab. The lady at the service centre tells me that you need to send the damaged part which is under warranty and should take one month to reach Punjab by road and to come back again more than a month then it takes its own time for repair??? She sent my battery charger 2 months ago and am still waiting. It's better not to own this company scooty in Tamil Nadu. Sad I bought Hero Electric scooter Optima.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Occasional Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Tips for other riders
Always keep it charged otherwise your battery will go under NO warranty.
Was this review helpful?
2
2
Terrible Experience with Hero Electric Optima: Battery Failure Nightmare.
10 weeks ago
Souri Ratnaparkhi
I purchased the Hero Electric Optima a year ago for business purposes, investing a hefty sum of 78000/-. However, just four months before , the battery failed. Despite being under warranty, the company has utterly failed to provide a replacement in a timely manner. It has been over four months of agony, with no resolution in sight.The lackadaisical attitude of Hero Electric towards customer service is appalling. They have continuously delayed the replacement, citing vague excuses and providing no concrete timeline for resolution. Their indifference has brought my business operations to a grinding halt, causing significant financial losses and disrupting my livelihood.I am utterly disappointed and frustrated with Hero Electric's incompetence and lack of regard for their customers. Their failure to honor their warranty agreement and provide timely support reflects poorly on their brand and reliability. I strongly advise potential buyers to reconsider purchasing any product from Hero Electric, as they cannot be trusted to deliver on their promises and provide adequate support when needed.Overall, my experience with Hero Electric Optima has been nothing short of a nightmare, and I regret ever investing my hard-earned money in their product.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Was this review helpful?
3
2
Great
12 weeks ago
Raihan Parvej
The gears shift seamlessly, providing a versatile biking experience. The lightweight frame makes it easy to maneuver, and the comfortable saddle ensures longer rides without discomfort. A fantastic investment for anyone seeking a reliable and enjoyable biking experience. Absolutely thrilled with my new bike! The sleek design, smooth ride, and responsive brakes make every journey enjoyable. It's the perfect companion for both city commuting and scenic rides. Highly recommend.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
> 15000 kms
Tips for other riders
1556
Was this review helpful?
0
2
Scooter very best
1 week ago
Gaurav Singh
The buying experience is good they explained much better.And riding experience is also good for my daily usage.The battery lasts for 2 days for normal household use.Looks and performance is enough at this price range.Its servicing and maintenance are friendly.The pros of this scooter is very light and you can handle it easily.The cons of this scooter is top speed is 25km/h.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
> 15000 kms
Was this review helpful?
0
0
Hero Optima is Optimum Hero for city dwellers.
3 weeks ago
Muthu Krishnan
Buying Experience was excellent. The showroom assistant has complete knowledge of the vehicle. I used to ride this bike every day. For a city like Chennai, it is always good. It looks great and can identify my bike in any crowd. 0 maintenance and servicing so far. Pros: 1) Affordable 2) Eloquent look Cons: In the rainy season may get repairs.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Tips for other riders
Not reached a maintenance issue. Once it crosses will update this forum
Was this review helpful?
0
3
Vera Level Bike
4 weeks ago
Sai
Very Extraordinary Bike Really Good Milege And Good Condition. Suggest This Type Of Bikes Superb Design And Colour Giving Very Good Milege And Very Good Condition And Hero Company Is Very Good Company. And This Bike Take Lo Cost To Make Servicing And Maintenance. We Should Maintain In a Good Way. Very Good And Extraordinary Bike And Thank You Hero And Bikewale.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Tips for other riders
Very Good Condition
Was this review helpful?
1
1
Worst bike , no value for money
5 weeks ago
Raghavendra S Nayak
Wost bike, no proper service available, unskilled labor creates more issues and charges hefty numbers, I do not recommend optima, no value for money, I had lost more for simple issues, the place where I have the service center (vidyaranyapura) is really not having skilled workers
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
10000-15000 kms
Tips for other riders
No recommendation for this bike
Was this review helpful?
3
2
Worth less product
5 weeks ago
Vidhya
Worst experience with Hero Electric scooter Optima. Poor service, the product quality is very poor. Best advice don't ever buy this Hero scooter.Bought seeing the company name. felt very bad. They cheated us with the brand name. They say warranty, but the truth is if we go back of them for 5 to 6 months also we couldn't claim it.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
< 5000 kms
Was this review helpful?
1
1
Hero Electric Optima
5 weeks ago
Pooja
After purchasing this bike I thought this was my big mistake in my life. I'm really fed up. Service is very bad and products are not available like battery etc. I think the Company is not able to sell its product.
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
5000-10000 kms
Tips for other riders
Don't buy
Was this review helpful?
5
2
Good vehicle for long journey
8 weeks ago
Anant Saxena
Buying experience: Purchasing the Hero Electric Optima is hassle-free, with options available through various dealerships and online platforms. Customers can compare prices, features, and financing options before making a decision, ensuring a smooth buying process.Riding experience: The Hero Electric Optima offers a comfortable and convenient ride, particularly suited for urban commuting. Its electric motor delivers instant torque for quick acceleration, while the lightweight design and compact dimensions make it easy to navigate through traffic. Riders can enjoy a quiet and smooth experience, with ergonomic seating adding to overall comfort, even during longer journeys.Looks and performance: With its sleek and modern design, the Hero Electric Optima stands out on the road. Available in multiple color options, it features stylish graphics and a streamlined body. In terms of performance, its electric motor provides adequate power for city riding, with a top speed of around 40-45 km/h and a range of approximately 50-60 km on a single charge, making it suitable for daily commuting needs.Servicing and maintenance: Servicing and maintaining the Hero Electric Optima is relatively straightforward and cost-effective. Since it runs on electricity, there's no need for frequent oil changes or tune-ups. Routine maintenance mainly involves checking and maintaining the battery, tyres, brakes, and electrical components. Additionally, Hero Electric has a widespread service network across India, ensuring easy access to servicing facilities for customers.Pros and Cons:Pros: Environmentally friendly with zero emissions, low operating costs due to lower charging expenses compared to petrol, smooth and quiet ride, and ease of riding and maintenance.Cons: Limited range may not be suitable for long-distance travel, availability of charging infrastructure can be a concern in certain areas, and the initial cost might be higher compared to traditional petrol-powered scooters, although the savings in operating expenses can offset this over time.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Tips for other riders
It has tubeless tyres so there is no problem in tyres but you should do it's servicing after every 2000 km
Was this review helpful?
4
2
Do not buy
9 weeks ago
Lourdusamy K
I bought a Hero Electric scooter/ Optima 2022 and am using it sparingly. It's a very small vehicle with less comfort. Can be used for city use. Its changing port has broken several times and the body can crack very easily IE is fragile. The rate was cheap after government subsidy. Service for the vehicle is expensive and spares have to come from Punjab. The lady at the service centre tells me that you need to send the damaged part which is under warranty and should take one month to reach Punjab by road and to come back again more than a month then it takes its own time for repair??? She sent my battery charger 2 months ago and am still waiting. It's better not to own this company scooty in Tamil Nadu. Sad I bought Hero Electric scooter Optima.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Occasional Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Tips for other riders
Always keep it charged otherwise your battery will go under NO warranty.
Was this review helpful?
2
2
Terrible Experience with Hero Electric Optima: Battery Failure Nightmare.
10 weeks ago
Souri Ratnaparkhi
I purchased the Hero Electric Optima a year ago for business purposes, investing a hefty sum of 78000/-. However, just four months before , the battery failed. Despite being under warranty, the company has utterly failed to provide a replacement in a timely manner. It has been over four months of agony, with no resolution in sight.The lackadaisical attitude of Hero Electric towards customer service is appalling. They have continuously delayed the replacement, citing vague excuses and providing no concrete timeline for resolution. Their indifference has brought my business operations to a grinding halt, causing significant financial losses and disrupting my livelihood.I am utterly disappointed and frustrated with Hero Electric's incompetence and lack of regard for their customers. Their failure to honor their warranty agreement and provide timely support reflects poorly on their brand and reliability. I strongly advise potential buyers to reconsider purchasing any product from Hero Electric, as they cannot be trusted to deliver on their promises and provide adequate support when needed.Overall, my experience with Hero Electric Optima has been nothing short of a nightmare, and I regret ever investing my hard-earned money in their product.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Was this review helpful?
3
2
Great
12 weeks ago
Raihan Parvej
The gears shift seamlessly, providing a versatile biking experience. The lightweight frame makes it easy to maneuver, and the comfortable saddle ensures longer rides without discomfort. A fantastic investment for anyone seeking a reliable and enjoyable biking experience. Absolutely thrilled with my new bike! The sleek design, smooth ride, and responsive brakes make every journey enjoyable. It's the perfect companion for both city commuting and scenic rides. Highly recommend.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
> 15000 kms
Tips for other riders
1556
Was this review helpful?
0
2