हीरो इलेक्ट्रिक स्कूटर्स

I am totally disappointed with their after-sales service. I purchased a Hero Optima from Joy Motors (GUWAHATI) in 2022. I have since visited their workshop many times for regular servicing. Their service used to be good. But I am completely disappointed with the last two services. They don't use most of the spare parts really. They use cheap compatible products locally available in the market instead of genuine hero products and they charge two/three times higher rates for those duplicate products. Besides, most of the duplicate products are not permanent. The last two times I have replaced the headlights, but both times the headlights did not come on for a day. I condemn Joy Motors (GUWAHATI) for cheating people like this.

The e-scooter is decent for short commutes but lacks power for uphill climbs. Its portability and ease of use are convenient, but battery life could be better. Overall, it's a satisfactory option for casual riders. smooth ride on flat surfaces, making it ideal for urban environments. Need more improvement.