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User Reviews of OLA S1 Pro

Overall rating:3.9 / 577 ratings
1

That's really pathetic and unacceptable

1 month ago by Prashant Panjabi869 views

Huge range drop, vehicle stops in between even when it has a range of 50-60 kms. The company doesn't any solution to it. Before purchasing, it said it had a range of 180 kms as it came it never even displayed more than 119 kms. No service at all, you have to wait 15-20 mins on call to reach them, and end of the call you have to disconnect it without getting any solution to the problem. They just say reboot it and your problem will be resolved. Many features are still missing which they say will come in a short time. No proper bills were supplied at the time of delivery. Pathetic people have no experience at all in the industry.

  • 1

    Visual Appeal

  • 1

    Reliability

  • 1

    Performance

  • 1

    Comfort

  • 1

    Service Experience

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  • Used it for

    Daily Commute

  • Owned for

    3-6 months

  • Ridden for

    < 5000 kms

More Reviews on S1 Pro

  • Pathetic after-sale service, no coordination among ola representatives and service department and half-baked product and half-baked software plus false commitment and fake promise and weak body quality. The cost is very high. People should think and wait before investin...
    Pathetic after-sale service, no coordination among ola representatives and service department and half-baked product and half-baked software plus false commitment and fake promise and weak body quality.
    The cost is very high.
    People should think and wait before investing a big amount of money and ola is capable but the service which is the most important part is pathetic among all ev.
    • 3

      Visual Appeal

    • 2

      Reliability

    • 3

      Performance

    • 3

      Comfort

    • 2

      Service Experience

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    • Used it for

      Everything

    • Owned for

      3-6 months

    • Ridden for

      < 5000 kms

  •  4Good ev in the hand of wrong company 1 week ago by Brijesh Bajpai
    I buy online but no finance options are available for me even though my cibil was 790, so I made a down payment 1.56 lac. The riding experience is awesome. I purchased this ev just for looks and features. I only need servicing one time and my ev picked up and drop to my...
    I buy online but no finance options are available for me even though my cibil was 790, so I made a down payment 1.56 lac. The riding experience is awesome. I purchased this ev just for looks and features. I only need servicing one time and my ev picked up and drop to my residence but the problem is, no service center is available in kanpur, the nearest service center in lucknow. Good pickup, looks but the features promised by the company is still under development so I am feeling ditched by the company.
    • 5

      Visual Appeal

    • 3

      Reliability

    • 5

      Performance

    • 4

      Comfort

    • 2

      Service Experience

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    • Used it for

      Daily Commute

    • Owned for

      3-6 months

    • Ridden for

      < 5000 kms

  •  5Decent hardware poor software.  2 weeks ago by Max Demon
    I booked s1 pro on dussera 2021 with an expectation to be delivered by the year-end, booking amount was 500 rs so wasn't much wishful, as I booked a tesla model 3 on 2016 which is never delivered in India (1000 usd booking). Anyways was surprised to receive a mail near ...
    I booked s1 pro on dussera 2021 with an expectation to be delivered by the year-end, booking amount was 500 rs so wasn't much wishful, as I booked a tesla model 3 on 2016 which is never delivered in India (1000 usd booking). Anyways was surprised to receive a mail near holi to make final payments and my scooter will be delivered by may end. I was excited and made full payment and they did abide by the promise.
    The delivery experience was smooth and coordinated and I faced no hassles in getting delivered at home in nagpur apart from a last-minute glitch of having the wrong scooter delivered but it was an honest mix-up as both same colors and assigned for a similar area. The initial impression of the scooter was very negative, having owned a honda dio for over a decade I was at least expecting my helmet to fit in the trunk which, despite being spacious wasn't the right size for storing my regular-sized helmet. And where is the center stand? it's an absolute must but if they did for the sensor and software issue. At least they had provision for the same and I got an aftermarket stand installed separately.
    The driving experience is definitely an upgrade from traditional ice - the ride height, suspension system, dual disc brakes, wide and comfortable seats, and peppy motor make it check all boxes in the ride quality section. Its looks are unique and definitely head turner! software is another matter however ev makes it 40% software and 60% hardware. And the software is buggy - the charge level problems, occasional lags in the interface, and delay in promised updates do not look good on ola's books.
    I haven't faced any maintenance needs and do not expect any necessity to service since there aren't any mechanical parts. The range is great and I do manage to get about 135-140 on a single charge as promised true range. Perhaps if I use regen braking more aggressively I may be able to manage more juice out of it, but I don't feel the need since I mostly cruise and only use it for leisure travels.
    My friend's test drove this scooter as well, and they were all thrilled and enjoyed the ride! almost everyone mentioned the negative news coverage this is getting which I can understand by the framing effect people have.
    • 5

      Visual Appeal

    • 4

      Reliability

    • 5

      Performance

    • 5

      Comfort

    • 5

      Service Experience

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    • Used it for

      Leisure Rides

    • Owned for

      < 3 months

    • Ridden for

      < 5000 kms

  • Performance is good but the thing is range will drop drastically to 0 sometimes and the service team is very worst they will keep scooter 20-30 days with them and won't solve the problems completely. For a new scooter they took it around 10-12 times to the service stati...
    Performance is good but the thing is range will drop drastically to 0 sometimes and the service team is very worst they will keep scooter 20-30 days with them and won't solve the problems completely. For a new scooter they took it around 10-12 times to the service station and the thing everything is online we cannot go and ask for our rights there.
    • 4

      Visual Appeal

    • 1

      Reliability

    • 3

      Performance

    • 4

      Comfort

    • 1

      Service Experience

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    • Used it for

      Daily Commute

    • Owned for

      > 1 yr

    • Ridden for

      < 5000 kms

  •  5Worlds best ola s1 pro 3 weeks ago by Prakash Shelake
    I am using scooter 5 months above But not 1 problem my ola s1 pro All part is of the best quality Off roed use bettar expriance No fire expriance (ignore fake news) Top performance Full charge and 131 mileage It's my second scooter but experience no.1 The price segment ...
    I am using scooter 5 months above
    But not 1 problem my ola s1 pro
    All part is of the best quality
    Off roed use bettar expriance
    No fire expriance (ignore fake news)
    Top performance
    Full charge and 131 mileage
    It's my second scooter but experience no.1
    The price segment is the top scooter in this price range.
    • 5

      Visual Appeal

    • 5

      Reliability

    • 5

      Performance

    • 5

      Comfort

    • 5

      Service Experience

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    • Used it for

      Everything

    • Owned for

      6 months-1 yr

    • Ridden for

      < 5000 kms

  •  4Over all good vehicle. 1 month ago by H Haribabu
    1. Buying experience: they really made us wait for a very long period, took 2 months more than the promised delivery date. 2. Riding: it is just amazing and the top speed on paper is 115 km/h but in real in turbo mode, it gives a top speed of 70km/h and the charging tim...
    1. Buying experience: they really made us wait for a very long period, took 2 months more than the promised delivery date.
    2. Riding: it is just amazing and the top speed on paper is 115 km/h but in real in turbo mode, it gives a top speed of 70km/h and the charging time is not so much because when we see the range after 100% charging the vehicle it gives a range of 135 kms. The charging time is 7 to 7.30 hours.
    3. Looks and performance: amazing looks and superb performance.
    4. Pro: ride quality and eco friendly, pick up too good, comfortable for 2 people, has a large boot space, built quality is very good.
    5. Con:
    A) the functional buttons are very difficult to operate.(horn, turn indicator etc)
    B) manual key lock is necessary
    C) back number plate often hits the leg
    D) side stand quality could have been better.
    E) horn sound is very inadequate.
    F) in real-life conditions it gives only 100 to 130 kms for one full charge(s1 pro)
    F) fast-charging stations and not available
    G) you cannot hold the brakes and accelerate the bike.
    H) misses out on flat floorboard
    I) unimpressive plastic quality
    J) there is a scraping sound when above 35km/hr also there is a vibration that you can feel on the foot if you wear chappals.
    • 4

      Visual Appeal

    • 4

      Reliability

    • 5

      Performance

    • 5

      Comfort

    • 3

      Service Experience

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    • Used it for

      Daily Commute

    • Owned for

      < 3 months

    • Ridden for

      < 5000 kms

  •  5Review 1 month ago by Kailash Puri
    Easy to purchase, easy to ride with good pickup, looks awesome with simplicity, performance as per company commitments, servicing and maintenance is low in cost and on time. Pros - save fuel and also save nature without making pollution of air and sound and cons- is cha...
    Easy to purchase, easy to ride with good pickup, looks awesome with simplicity, performance as per company commitments, servicing and maintenance is low in cost and on time. Pros - save fuel and also save nature without making pollution of air and sound and cons- is charging availability on a long journey.
    • 5

      Visual Appeal

    • 5

      Reliability

    • 5

      Performance

    • 5

      Comfort

    • 5

      Service Experience

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    • Used it for

      Everything

    • Owned for

      3-6 months

    • Ridden for

      5000-10000 kms

  •  3Wait and watch before you commit 1 month ago by Nandakumar
    I booked ola just to get a test ride by paying an advance of 500. I should say I was bowled over when I did the test ride. I was not serious to buy ola but then when they gave the gerua colour offer on holi, i bought it. From the date of full payment, I got the vehicle ...
    I booked ola just to get a test ride by paying an advance of 500. I should say I was bowled over when I did the test ride. I was not serious to buy ola but then when they gave the gerua colour offer on holi, i bought it. From the date of full payment, I got the vehicle in about a month's time. Everything was done through the app. Updates were coming as notifications. However, there was no way to know the real-time information about the delivery status. It was carefully packed while delivering but the number plate was already bent.
    It is the silence during the ride that I like the most. No sound from the motor, just the new tyre sounds. Pickup is amazing. Whenever we decide we can easily accelerate and pass other vehicles.
    The look is the same as etergo the netherland scooter. The only con with the looks is that it looks like a scooty and not a scooter. The under-seat capacity is good enough to hold my laptop if I leave the charger and other items behind. The range is about 90 km. There was a sudden drop to 0 in just 10 seconds and the vehicle switched off when the range was still showing 45 km. They claim a true range of 135 km for s1 pro but that is not true. I had to get that towed to my home taking their roadside assistance but it took me 6 hours to get the scooter home. I am doing a hard reset of the s/w as instructed by them every other day so that the display will show the right range. There will be a loss of about 5% battery every night when you are not charging. There is a slight lag in the pickup initially but then it moves fast. The reverse mode gives a push and doesn't respond for a few seconds. Again another push and then gets cut off. It is safer this way compared to the complaints I hear from other customers of over-speeding in the reverse mode and going forward when reversing.
    I have not gone for a service or maintenance. It is still new - I have driven about 400 km so far. Their customer care was friendly and helpful. They followed up a couple of times after the issue was resolved. I am still awaiting the upgrade of the software version which will have all the other features that were promised for s1 pro - cruise control, hill control, Bluetooth, navigation, etc. Hyper charging stations are yet to be installed in bangalore. The front shocks are making me worry because there is a noise and there are complaints of this breaking when negotiating speed breakers.
    Overall, this is a good and ambitious scooter project which failed miserably. Ola has to re-brand its scooter and earn customer loyalty to remain in the market. Significant pros are the looks, under-seat capacity, and display system. Cons are unfirm rear grips, useless front leg room (you can't keep your grocery box or bag there due to the central hump), flimsy side stand (center stand is not a possibility by design), and not useful for saree-clad women on the rear - no footrest for them, control buttons are difficult to reach.
    • 4

      Visual Appeal

    • 2

      Reliability

    • 4

      Performance

    • 4

      Comfort

    • 4

      Service Experience

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    • Used it for

      Occasional Commute

    • Owned for

      < 3 months

    • Ridden for

      < 5000 kms

  •  4New ola s1 pro user 1 month ago by Joseph Edwin
    Bought an ola during the holi window. Procedural time is understandable. Delivery was pathetic there was a dispute between the transporter and truck owner the vehicle was helped up on the truck for 3 days. The rep was rude but answered the mobile. Riding the scooter has...
    Bought an ola during the holi window.
    Procedural time is understandable. Delivery was pathetic there was a dispute between the transporter and truck owner the vehicle was helped up on the truck for 3 days. The rep was rude but answered the mobile.
    Riding the scooter has power alright. Was disappointed there is no navigation preinstalled. The rep says there will be a software update. There is a scraping sound when above 35km/hr also there is a vibration that you can feel on the foot if you wear chappals. Called the company rep and he said to ride for 500km if still there to call customer care. Overhaul I'm concerned about the vibration it's 200km and still, both are there.
    Looks are great and good performance too.
    It's new so no idea about the servicing or maintenance.
    Looks great, spacious compartment, very silent, keyless, enough range for my daily requirements
    • 5

      Visual Appeal

    • 5

      Performance

    • 4

      Comfort

    • 3

      Service Experience

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    • Used it for

      Occasional Commute

    • Owned for

      < 3 months

    • Ridden for

      < 5000 kms

  •  1Worst purchase ever. 2 months ago by Ramanan
    Took six months more than the promised delivery date. Was stressful as they were giving false dates every time. The ride experience was initially good. However range was going low, a lot of vehicle malfunctions, cannot handle the pillion as the battery was getting overh...
    Took six months more than the promised delivery date. Was stressful as they were giving false dates every time. The ride experience was initially good. However range was going low, a lot of vehicle malfunctions, cannot handle the pillion as the battery was getting overheated, promised features were missing, no updates. Lots of material quality issues. Pathetic customer care- literally no one responds or actions. Bought a new ntorq which serves the purpose. 1.5 lacs in the drain. Worst purchase ever.
    • 2

      Visual Appeal

    • 1

      Reliability

    • 2

      Performance

    • 3

      Comfort

    • 1

      Service Experience

    Read more
    Was this review helpful?

    Inappropriate review? Report Abuse

    • Used it for

      Daily Commute

    • Owned for

      < 3 months

    • Ridden for

      < 5000 kms

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Expert Reviews on S1 Pro

Ola S1 Pro Move OS2: Road Test Review

Ola S1 Pro Move OS2: Road Test Review

20 June 2022
Vikrant Singh

This is the Ola S1 Pro, albeit with the updated Move OS2 software. And Ola claims that the glitches plaguing the S1 Pro - from the scooter losing power to moving in reverse when the forward mode is selected to the absence of all those promised features - have been rectified...

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New Ola S1 Pro: First Ride Review

New Ola S1 Pro: First Ride Review

15 November 2021
Suvil Susvirkar

Here we tell you about the new Ola S1 Pro electric scooter, at least the near production-ready model with the Beta software that we tested for a very brief time in Bangalore.

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