3.4/5
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
Performance
Maintenance cost
Extra Features
Great looks and easy to maintain
4 days ago
Tushar Kashyap
The buying experience is good they explained much betterAnd riding experience is also good for my daily usage The battery lasts for 2 days for normal household use Looks and performance is enough at this price range Its servicing and maintenance is pocket friendly Pros of this scooter is very light you can handle it easilyCons of this scooter is top speed is 25km/h
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
3-6 months
Ridden for
< 5000 kms
Tips for other riders
Keeps its charge cycle good
Was this review helpful?
0
1
Poor Build Quality and Worse after sales service
42 weeks ago
Sonia Kochhar
I bought the Hero Electric Optima scooter in May 2022 and have been using it on a daily basis.Its build quality is poor with inferior quality parts. The charging point stopped functioning after a few months and had to be replaced, it's not working again. Its accelerator broke down after a few months and had to be replaced too. The headlight LED lamp also had to be replaced. The seat lock is not functioning and the seat compartment can't be locked and I am told to buy a new seat lock.Now, since 4th July 2023, the charger has stopped charging my scooter and on taking up with the local dealer Ms Popular Autocare LLP Panchkula, I am told that since I have replaced the power plug shoe of charger wire, its warranty is invalidated and I should buy a new charger for Rs.4,000/- plus. I tried contacting Hero Electric's customer care number numerous times but it appears to be a farce as, after a long ringing, it gets disconnected. Overall a very frustrating experience.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
> 15000 kms
Was this review helpful?
5
4
Worst service
1 year ago
Shivam
No RC received from last 1 year, bought it from Ludhiana auto, Chandigarh road. Still, no one is responding positively.Poor service by the sales and service department, no response by the executive.I have started referring tnr to all my friends and bought 2 tnr for friends..Worst company I have ever come across.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Occasional Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Was this review helpful?
3
8
City | On-road Price |
---|---|
Gohana | ₹ 55,595 |
Fatehabad | ₹ 55,595 |
Yamunanagar | ₹ 55,595 |
Ambala City | ₹ 55,595 |
Ambala Cantt | ₹ 55,595 |
Pinjore | ₹ 55,595 |
Karnal | ₹ 55,595 |
Pehowa | ₹ 55,595 |
Kaithal | ₹ 55,595 |
Barwala | ₹ 55,595 |
Asandh | ₹ 55,595 |
Narwana | ₹ 55,595 |
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Plot no 154, Panchkula - 134113
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