OLA S1 Pro [2021-2023] Price in Ramanagara

well please don't fall for the reviews on the net. the bike is in good and works well. these bikes are not meant to be tortured, ride it calmly and it does the magic. I am 130 kgs and my weight does about 80 km which is good that the real-world mileage .there are a few niggles on the software part but ok we all have smartphones that also have niggles. when we buy technology we should also be ready to face it.

About the Reviewer

I purchased Ola S1 pro-Gen2 on 6th Nov-2023 at the Jayanagr 3rd block, Bengaluru, Karnataka and it was delivered after a month ie on 7th Dec-2023. at the time of purchase, Mr. Krishna and Abhishek, they have explained all the things about the vehicle and they promised that Ola S1 Pro gen2 did not have any issues and that if any issues came up, they would assist properly and all issues would be resolved within 24hrs.
After two weeks, the map was not functioning properly and the scooter stopped working in the middle of the ride, for the same reason I visited the Ola experience center at BTM, and they told me to update the software that I needed to visit the purchased center ie Jayanagar 3rd block.
I visited the Jayanagar 3rd block Ola center for the software updation, and they said that software updation is not done and also told me that it is only the sales office, from the movement the behavior of the staff has changed, they were telling me that don't come here furthermore, they can't help anything and they said me to visit the ole experience center for any issues but while purchased time they promised me that they can help for any issues.
on the 10th Jan -2024, early morning, I kept it for the charge, in the middle of the charging the vehicle stopped responding, and it went into a completely dead state and I was late to the office. I started contacting the Ola experience centers like BTM, and Arkere but no response came. After 3 hours of trying, one person gave me the technician's contact number, I tried his contact he did not respond for an hour, he picked up my call and said that he was too busy with the vehicle service, and would come later the night
on the 11th night, he came and said that the some problem with the display panel.
Now, Again trying to contact the Ola experience center people further assistance but nobody responding. At the same time, I have raised the complaint with customer care support, not getting any positive response.
After spending 1.72lacs for the vehicle, within two months of purchase I am facing these many issues with the vehicle. I truly regret to purchase the Ola electrical vehicle.

About the Reviewer

The plus point of the scooter is:
The pickup and acceleration are good.
The top speed is unmatchable.
The strong braking has disc brakes on both wheels.
Fast charging.
Very stable as the battery is placed below. So, easy to ride with zero vibration. More easy to ride than a petrol scooter.
The high-quality cells used in scooters and high-quality motors.
Navigation music and many security features that Ola is offering in its scooter.
Big boot space. You don't need to carry bags to market.
Now coming to the cons.
The build could have been improved. Currently build is moderate but could have been stronger.
As the scooter is a high-speed scooter, it should have ABS braking.
Suspension especially front gives average performance. The twin-arm suspension should have been better in front. So, my suggestion is don't do much off-roading with the Ola scooter.
Ola should have provided the key.
BMS bugs:
The vehicle shows the wrong battery percentage and it has a bug in BMS so you cannot trust what the range scooter shows if you actually get that.
Overheating issue: If you have to climb a steep incline, then the battery will get overheated if the incline is very high and switch to eco mode. Also, if you use hypermode for some time battery will get heated, and switch to eco mode. There is no proper thermal management in the scooter. Also, once the Battery gets heated, the rider has to stop the vehicle and allow it to cool. It doesn't cool while riding.
Panels could have been shorter, currently, large panels are used, and in case if there is a dent or crack a large panel section would require replacement.
Ola didn't provide a center stand or other accessories. But this should have been provided. Currently, the single stand doesn't give much confidence. There have been a few cases wherein, a person parked his vehicle in a single stand and it fell. So customers have to ensure their stand is properly positioned.
Customer service is very pathetic and troublesome. Ola should have a service center in all districts. Currently, in case there is an issue Ola gets the vehicle towed to the service center. No nearby service center. And they have a habit of ignoring calls and emails in case they don't have an answer or they don't want to acknowledge. Customer service is a very slow and troublesome process.
There have also been a few cases reported wherein the vehicle went in reverse at high speed when the vehicle was set to the front. This is the most risky issue.
There have also been many software bugs.
One big issue, which Ola must fix is transparency. Ola most times doesn't give correct timelines. They use the word “soon". e.g. If you ask when will they do the permanent registration of vehicle they will answer “It will be done soon". I purchased a scooter 2.5 months ago, my permanent registration is pending. They always replied that they were working on it whenever I asked them about permanent registration. Upon raising this concern multiple times for a month, they responded that they would get a solution in 24 hours and it has been 3–4 days, again they didn't call back. Customer service will make you frustrated.
The higher the features more the issues.
Customer service is one of the worst that I have experienced. They will not respond to your mail, tweet, or call in case they don't know how to resolve your issue. This is the reason a man finally burnt his Ola scooter. You can watch his video on Pradeep on Wheels channel.
Fame 2 subsidy scam: Those who ordered S1, got locked S1 pro and this company claimed an extra subsidy of 15k in the customer's name without providing the customer any benefit.
Every user faces some or the other issue. Most of the Ola users are frustrated and not happy with the purchase.
My advice and genuine opinion: Don't buy it now. It's not a worth-the-money scooter as of now. You will simply waste your money by purchasing it. If you are paying a premium price, you deserve the best. And surely you don't deserve bugs, issues, and pathetic customer service which currently Ola is sure to give you. Currently, it's a half-baked risky product with pathetic customer service.

About the Reviewer