4.0/5
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
Poor service
2 years ago
Vimal
Very poor experience .I have recently purchased their nyx model from Aditya motors Varanasi ,up .May be he delivered us a defective piece not even 4 months had passed and I renewed almost each every part of it as every parts got damaged on weekly basis, dealer told us that there is no warranty on it. Uncomfortable seats. Very less mileage have written many emails to the company but no replies ,not receiving customer care phone calls also .Even their gift vouchers are also already redeemed one .I will suggest not to buy their any model because in future they are not going to help you in any way.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Was this review helpful?
48
16
Fail hero electric scooter
1 year ago
Saurabh Singh
I am from Katni district of Madhya Pradesh. It's been 6 months that I'm facing problem as no proper service is being provided by the company and so is my dealer. Spare parts not available in dealer point, fail brand product by hero electric scooter. I will not recommend this disappointing scooter to anyone.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Was this review helpful?
20
13
The worst electric manufacturing company
1 year ago
Gagan Bajaj
The hero should call back the entire supplies. Hero is pushing products without addressing the issues. Never depend on after-sales support from the dealer side as well as hero electric. I bought a hero electric approx 2 years ago with a warranty of 3 years but then onward issues like breaking, charger, weak body, and inferior quality tyres were replaced within 6 months after purchase scooter never stop coming and now a new issue arose scooter not starts... And dealer rejected to repair scooter and suggested selling it for scrap. The wort class service and after-sales support from hero electric...
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
5000-10000 kms
Was this review helpful?
8
8
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