रॉयल एनफ़ील्ड क्लासिक 350 [2020] की क़ीमत गुना में

Please make an informed decision while buying a motorcycle.
1. Today I wanted to get my motorcycle ( royal enfield classic 350) serviced, i finally found a time this month to visit the service center because of my busy schedule.
2. I reached the royal enfield “galaxy motors” service centre in ratlam, m.P at 9:40am it was closed I waited till 10:00am for it to open.
3. Then I parked the bike inside their premises and asked for general service but was denied as today they have to focus on the delivery of “new motorcycles”. I dragged my motorcycle outside of their tiny premises with very less space to maneuver properly.
4. This statement made me an old customer who trusted the brand in the first place feel worthless.
5. We the enthusiast customer persona trusted them in the first place and made them a main stream selling motorcycle company from a niche one.
6. Owning a vehicle is not a one-point interaction and transaction. It is a long-term relationship between a company and the customer.
7. They destroyed customer delight in the most important funnel stages of a company selling vehicles- the loyalty and advocacy stages.
8. The importance of these stages is more significant in their nature of business.
9. Service and sales+delivery should work separately and have their own resources/ work independently of each other.
10. Would find a 3rd party service center or will learn how to diy until I move to a brand that cares about its customers.
11. I hope the customers who will get their motorcycle delivered today don’t experience the same thing when they expect service in the coming years of their ownership.

समीक्षक के बारे में

The bike is very good looking and the support and smoothness it provides at mountains is at next level. Throttle after riding it continues more then an hour is just smooth as butter.
Only cons is the bike is too heavy to control and shaky once it's on its full speed.
Looks and performance we all know the bullet is one of the best bike and performance as expected.
Service and maintenance is not that much expensive. It will give this bike so so.
Overall riding experience is very good and i advise all to go for a bike can say a manly bike in our country.
Thanks and keep riding!

समीक्षक के बारे में

I can remember the 14 august 2020. That day is memorable in my life cause on that day I brought my dream to my house. Yes, I bought the bike royal enfield classic 350. I never thought this bike would be my all-time favorite bike. But with its brand-new features, it became my favorite bike, and still, I am riding it. The mileage of this bike is not botthered, the speed is thrilling and the whole experience of riding is awesome. You must buy it for a thrilling experience.

समीक्षक के बारे में