3.4/5
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
Performance
Maintenance cost
Extra Features
Hero Optima is Optimum Hero for city dwellers.
3 weeks ago
Muthu Krishnan
Buying Experience was excellent. The showroom assistant has complete knowledge of the vehicle. I used to ride this bike every day. For a city like Chennai, it is always good. It looks great and can identify my bike in any crowd. 0 maintenance and servicing so far. Pros: 1) Affordable 2) Eloquent look Cons: In the rainy season may get repairs.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Tips for other riders
Not reached a maintenance issue. Once it crosses will update this forum
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0
3
Great looks and easy to maintain
2 weeks ago
Tushar Kashyap
The buying experience is good they explained much betterAnd riding experience is also good for my daily usage The battery lasts for 2 days for normal household use Looks and performance is enough at this price range Its servicing and maintenance is pocket friendly Pros of this scooter is very light you can handle it easilyCons of this scooter is top speed is 25km/h
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
3-6 months
Ridden for
< 5000 kms
Tips for other riders
Keeps its charge cycle good
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0
2
Terrible Experience with Hero Electric Optima: Battery Failure Nightmare.
11 weeks ago
Souri Ratnaparkhi
I purchased the Hero Electric Optima a year ago for business purposes, investing a hefty sum of 78000/-. However, just four months before , the battery failed. Despite being under warranty, the company has utterly failed to provide a replacement in a timely manner. It has been over four months of agony, with no resolution in sight.The lackadaisical attitude of Hero Electric towards customer service is appalling. They have continuously delayed the replacement, citing vague excuses and providing no concrete timeline for resolution. Their indifference has brought my business operations to a grinding halt, causing significant financial losses and disrupting my livelihood.I am utterly disappointed and frustrated with Hero Electric's incompetence and lack of regard for their customers. Their failure to honor their warranty agreement and provide timely support reflects poorly on their brand and reliability. I strongly advise potential buyers to reconsider purchasing any product from Hero Electric, as they cannot be trusted to deliver on their promises and provide adequate support when needed.Overall, my experience with Hero Electric Optima has been nothing short of a nightmare, and I regret ever investing my hard-earned money in their product.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Was this review helpful?
3
2
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