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User Reviews of Triumph Street Twin [2018]

Overall rating:4.4 / 59 ratings
1

Pathetic service in triumph India

2 years ago by Akhil2,883 views

How triumph motorcycles is handling customers in india. In early 2016, i finally decided to buy a triumph street twin after spending sleepless nights Looking at and deliberating all the gorgeous looking motorcycles triumph Manufactured. Before buying my first triumph, my dad made me promise that I will dispose the old war horse in my garage - a 2003, royal enfield Thunderbird. I reluctantly had to comply with his condition.So, the new bike was delivered on April 1, 2016 (not much of a coincidence i realised eventually). This essentially was like starting a new life with a new partner, after all i’d spent close to 13 years with my old bike. I was finally moving into the big league!!My new bike looked gorgeous, worked like a charm and turned a lot of heads,It made me feel like a little kid all over again. My bike developed a snag when it Had barely run 600 kms. The bike had to be towed to an authorised service Center, keerthi triumph in bangalore, india. The issue was attributed to a faulty side Stand alarm which took the service centre a week to rectify during which i was Asked to get my first service done as well. The rectification wasn’t done by Repairing or replacing the faulty side stand but the side stand alarm was by-Passed electrically. A week later, after importing the side stand alarm, i was Asked to get it replaced.The bike worked brilliantly for another 1000 odd kilometres. On 11.07.2016, i Noticed a braking issue. There was a loud shrill noise whenever the rear brakes Were applied. The bike was immediately taken to the same service centre, keerthi Triumph. On examining the bike, it was noted that the rear brake pads along With the rotor were damaged. This was quite surprising as the bike Had hardly run for 2000 kms and rotors & brake pads, i thought were meant to last Longer. I was advised immediate replacement of the brake pads Along with the rotor which cost about rs. 21,000/-. I was shocked and Surprised and i repeatedly stated that the brake pads and the rotor were not Worn out due to misuse but were faulty for the reason that it had hardly lasted 2000 kms under normal usage. I even showed them articles in different Triumph user forums (triumphrat) where the respective service centres of Different owners replaced rotors and pads, sometimes even after 8000 miles On the odometer. Mine after all was hardly 3 months old and run 1250 miles!In spite of all my requests to give it a benefit of doubt, the service centre Refused to accept the same and i was asked to pay. The Service centre however did not have the brake pads or rotor in stock and took 12 business days to procure the same. I observed that even ordinary Consumables like brake pads aren’t stocked at the dealership. The motorcycle Was finally handed back to me on 25.07.2016 after two weeks.Within 2 days there was a faulty clutch issue due to which it was almost Impossible to change the gears of the motorcycle. The bike had to be towed Back to the service centre for repair. This time it was repaired and Handed back to me the next day.On the 3rd of September, 2016 the immobiliser light on my motorcycle was glowing And it refused to start. The bike had to be towed to the service centre for a Third time in 5 months. The engineer at the service centre assured me that it Was a minor issue and the same would be rectified in a day. However, even After 10 days the ‘engineers’ at the service centre were clueless as to what the Issue was. After contacting triumph India's customer care repeatedly, they Assured me that the issue would be sorted out at the earliest. This went on for A few more days. I was finally told that the issue was with the immobiliser(duhh!) and a spare part had been ordered.I was slowly starting to repent the choice of motorcycle i had made. It was not Only because of the different issues cropping up in the motorcycle but also due To the complete apathy shown by triumph India to its customers. As a thumb Rule it generally takes triumph India about 15-30 days to procure spares and Consumables for the motorcycle. My bike was returned to me after 2+ weeks.After prodding more on what exactly was done to the defective immobiliser,The engineer confessed that they had salvaged the immobiliser kit from a test Ride bike and that the same would be replaced once the spare part reached Them. Cannibalising parts is hopeless enough, but not disclosing it to a Customer is a big deal breaker! to top it all, they never replaced it with the new one.Since buying the motorcycle, i had always wanted a café racer handlebar. I Finally zeroed in on a triumph ‘ace café racer’ handlebar (triumph oem part#2043219) for my motorcycle, but the same was not available with the dealer just like all the other parts! after Waiting for a while, i bought one from an authorised triumph dealer (m/s. BritBike co.) in Thailand when i was on a holiday. I got it fit on my motorcycle by Technicians from triumph service centre in bangalore on 29/09/2016 wide invoice No 595 paying an amount of rs.2,760. After the handlebar was finally fit, a Peculiar problem arose. The motorcycle switched off every time the handlebar Was turned to the right. After troubleshooting for a long time, they found that One of the cables was burnt and scraped. Since it was almost late evening by Then, i was assured that the bike would be returned to me the next evening After due inspection. As promised, the bike was returned to me the next day. I Raised concerns about the scraped wire and whether it was a good idea to Patch the cable instead of replacing it since the bike relied heavily on Electronics (ride by wire-abs & tc). All my concerns were brushed aside by the service manager and was assured that it was not going to cause any issues. However, a day later (on 01/10/2016, saturday) when i was riding the motorcycle on a crowded bangalore Street and was about to make a right turn, my biggest nightmare came true.The bike switched off!! the bus driver behind me made a screeching stop,Inches from my motorcycle. I was visibly shaken and thankful For the bus driver’s skills. I pushed the motorcycle off the road and called the Engineer who had assured me a ‘hassle-free ride’ henceforth. He asked me to 'somehow'Reach home safely so that the bike could be towed back to the service centre On monday. I managed to reach home by avoiding right turns and pushing the motorcycle at traffic signals. However on monday, the service engineer advised me to keep the Bike with me until the time they receive a new ‘wiring harness’ kit. He said it Would take about 15 days! and again it took longer. Finally my bike was Returned to me on the 27th of october, 2016.My bike was unusable for over 4 weeks!This i thought had to be the last straw! apart from the dealer, keerthi triumph(bangalore)Whose service was pathetic, i was also getting more and more frustrated with The callous attitude of triumph India.

Tips for Triumph Street Twin [2018]

Clutch wear out under 10000 kms and it costs a whopping 80,000 rupees!!

  • 5

    Visual Appeal

  • 1

    Reliability

  • 1

    Performance

  • 1

    Service Experience

  • 2

    Maintenance cost

  • 1

    Extra Features

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  • Used it for

    Occasional Commute

  • Owned for

    > 1 yr

  • Ridden for

    5000-10000 kms

More Reviews on Street Twin [2018]

  •  5Master machine 3 years ago by Ranjan
    It's an awesome bike to ride on the highways.It has awesome power to cruise at high speeds and good looks as well.When it comes to service it's very high.Charges based on hourly basis for servicing is ridiculous.. Accessories are not sold individually at times and we ar...

    It's an awesome bike to ride on the highways.It has awesome power to cruise at high speeds and good looks as well.When it comes to service it's very high.Charges based on hourly basis for servicing is ridiculous.. Accessories are not sold individually at times and we are unable to buy what we want.Overall it's a fantastic bike to ride.

    • 5

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    • 5

      Reliability

    • 4

      Performance

    • 4

      Service Experience

    • 2

      Maintenance cost

    • 5

      Extra Features

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    Was this review helpful?

    Inappropriate review? Report Abuse

    • Used it for

      Leisure Rides

    • Owned for

      > 1 yr

    • Ridden for

      5000-10000 kms

    • Got mileage of

      30 kmpl

    • Got mileage of

  •  5Great bike 3 years ago by Deepak
    This bike is a great fit for everyone i bought this bike and for middle class family it is some very high cost but pick up and all the way is best to buy it. This bike is really great for all people who are in search of bike riding on highway they can go for it and buy ...

    This bike is a great fit for everyone i bought this bike and for middle class family it is some very high cost but pick up and all the way is best to buy it. This bike is really great for all people who are in search of bike riding on highway they can go for it and buy it. But this bike is not available in all over the India.

    • 5

      Visual Appeal

    • 5

      Reliability

    • 5

      Performance

    • 5

      Service Experience

    • 5

      Maintenance cost

    • 5

      Extra Features

    Read more
    Was this review helpful?

    Inappropriate review? Report Abuse

    • Used it for

      Leisure Rides

    • Owned for

      3-6 months

    • Ridden for

      < 5000 kms

    • Got mileage of

      25 kmpl

    • Got mileage of

  •  4Triumphing 3 years ago by Sharan
    I bought the bike at chennai and was deliveredAt coimbatore ,had and amazing time with the bike , looks retro supreme refinement levels , can be used as daily ride, one issues with the bike is have to be careful of speed breaker due to the low ground clearance , plenty ...

    I bought the bike at chennai and was delivered

    At coimbatore ,had and amazing time with the bike , looks retro supreme refinement levels , can be used as daily ride, one issues with the bike is have to be careful of speed breaker due to the low ground clearance , plenty of accessories with the bike ,has a large turning radius , wish it had one more gear for cruising lack of a sixth gear can be felt some times

    • 4

      Visual Appeal

    • 4

      Reliability

    • 5

      Performance

    • 3

      Service Experience

    • 4

      Maintenance cost

    • 5

      Extra Features

    Read more
    Was this review helpful?

    Inappropriate review? Report Abuse

    • Used it for

      Everything

    • Owned for

      6 months-1 yr

    • Ridden for

      < 5000 kms

    • Got mileage of

      20 kmpl

    • Got mileage of

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