I am an existing customer of royal enfield, i had purchased re classic 350 gun metal grey on 27th oct 2017. Purchased from electronic city motors. I was very happy that i had purchased a premium bike in to my collection.But the same happiness did not last long. Bcoz here starts the problems with the bike one after the other.1). Mileage – from the second service i was been informing your service team that, the bikes mileage is very less (26km/lt). But this is still not yet solved.2). Breaking – as i thought that the disk brakes are better than the normal drum brakes. But here in this models rear disk brakes works as worst than my old hercules cycle. So, even this was been informed to your great service team. But, they are least bothered and did not solve braking issue. I have missed near to death situation on highway. The problem remains the same.3). Vibration- which is another major problem, which made my fingers numb and many a times i have stopped to stretch my body and fingers. Somewhere between 60 to 80km, vibration was minimal but not vibration free. Above 80-90km the whole bike starts vibrating. When i go outing with my friends i should ride my bike like a luna. Or else i should take rest for 2 days to become normal. Even this was not solved by your service team.4). Clutch & gear- the very first time i would have not completed 900km, the clutch cable got cut and i had to tow the vehicle almost 5.5kms bcoz it happened in the night around 9:00 p:m. Is this the quality of re spares? After second service the gear shifting became harder and the service team says the complete clutch assembly has to be changed. Then got the entire assembly changed but, again in the fifth service the same issue. Then again they asked to change the clutch assembly. This happens every now and then. Never expected such kind of quality or service from re. 5). Sound – some kind of weird noise in the engine every time you ride the bike.6). Chain – as per your service adviser i use to lubricate the chain once in every 300kms. As per the instruction i had purchased the re chain lubricant and re chain cleaner and use to apply but not even 10000kms the chain is having some problem where your mechanics are unable to repair it and advice me to change the entire chain set. So from where should i get the money? for heaven’s sake this is total waste of time and money for a premium brand that i purchased.7). Paint (colour) – this is the main and very important thing that i was forced to buy this re classic 350 gun metal grey. It was not even 4 months that i started noticing that the paint started peeling off from the front mudguard, fuel tank, toolbox, battery box, head light dome, back mudguard, h/l casing. Each time i visit to the showroom, i have been intimating the service manager. Have got no response for these issues. They keep saying that it will be covered under warranty but did not change. They use to keep my bike for more than 10 to 12 days and every time when i complain against the paint peel off. on 27.03.2019 i had been told to hand over the vehicle to the service center and whenever i call up the status of my bike, he would have told that he will call and inform about the status but no call or no message. Every time i should keep calling the manager of ec service centre. And finally on 11.04.2018 i was told that they will only change the fuel tank. Then i got the bike on 12.04.2019.So now i would like to ask the concerned people that are the warranty which was told while buying the bike is just to sell the bike are is it true. And also if it is true is the quality up to the mark or is it just to make money. If in case it is really worth to the name or the status of the company why this type of small and silly things takes place. So, whom we need to address and contact.8). Lock – the main lock cap is also a problem, it quality is so bad that while driving the bike it has fallen somewhere.
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