4.5/5
Visual Appeal
Reliability
Performance
Comfort
Service Experience
Value for Money
Maintenance cost
Extra Features
Review
1 year ago
Amit Gandhi
Please make an informed decision while buying a motorcycle.1. Today I wanted to get my motorcycle ( royal enfield classic 350) serviced, i finally found a time this month to visit the service center because of my busy schedule.2. I reached the royal enfield “galaxy motors” service centre in ratlam, m.P at 9:40am it was closed I waited till 10:00am for it to open.3. Then I parked the bike inside their premises and asked for general service but was denied as today they have to focus on the delivery of “new motorcycles”. I dragged my motorcycle outside of their tiny premises with very less space to maneuver properly.4. This statement made me an old customer who trusted the brand in the first place feel worthless.5. We the enthusiast customer persona trusted them in the first place and made them a main stream selling motorcycle company from a niche one.6. Owning a vehicle is not a one-point interaction and transaction. It is a long-term relationship between a company and the customer.7. They destroyed customer delight in the most important funnel stages of a company selling vehicles- the loyalty and advocacy stages.8. The importance of these stages is more significant in their nature of business.9. Service and sales+delivery should work separately and have their own resources/ work independently of each other.10. Would find a 3rd party service center or will learn how to diy until I move to a brand that cares about its customers.11. I hope the customers who will get their motorcycle delivered today don’t experience the same thing when they expect service in the coming years of their ownership.
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
> 15000 kms
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Riding experience
3 years ago
Abhay Sharma
Royal enfield is good machine it's good and comfortable for long rides it's mileage is good and power is good royal enfield is an brand no one can take down Very comfortable and balanced bike I like royal enfield very much because very good balance of this bike This is very comfortable for long drives and also possible in wheelie, best way to check bike performance in hills it may likes.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Performance
Comfort
Service Experience
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
10000-15000 kms
Tips for other riders
Use tubeless tyres Every week, take it to the pump and check tyre pressure (20 for front and 30 for rear if riding solo, 22,32 for pillion).
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4
A bike which will never disappoint you ....
1 year ago
Kuntal Singha Mahapatra
I can remember the 14 august 2020. That day is memorable in my life cause on that day I brought my dream to my house. Yes, I bought the bike royal enfield classic 350. I never thought this bike would be my all-time favorite bike. But with its brand-new features, it became my favorite bike, and still, I am riding it. The mileage of this bike is not botthered, the speed is thrilling and the whole experience of riding is awesome. You must buy it for a thrilling experience.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Performance
Comfort
Service Experience
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
10000-15000 kms
Was this review helpful?
1
1
₹ 1,95,873
On Road Price in Ganj Basoda
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Get in touch with your nearest Royal Enfield service center in Ganj Basoda for service enquiries, service and repair costs and more!
Bareth Road, Opposite SGS College, Ganj Basoda - 464221
The ARAI mileage of Royal Enfield Classic 350 [2020] is 37 kmpl. The average of the Classic 350 [2020] is 35 kmpl, as per the owners of the bike.
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