4.5/5
Visual Appeal
Reliability
Performance
Comfort
Service Experience
Value for Money
Maintenance cost
Extra Features
Review
1 year ago
Amit Gandhi
Please make an informed decision while buying a motorcycle.1. Today I wanted to get my motorcycle ( royal enfield classic 350) serviced, i finally found a time this month to visit the service center because of my busy schedule.2. I reached the royal enfield “galaxy motors” service centre in ratlam, m.P at 9:40am it was closed I waited till 10:00am for it to open.3. Then I parked the bike inside their premises and asked for general service but was denied as today they have to focus on the delivery of “new motorcycles”. I dragged my motorcycle outside of their tiny premises with very less space to maneuver properly.4. This statement made me an old customer who trusted the brand in the first place feel worthless.5. We the enthusiast customer persona trusted them in the first place and made them a main stream selling motorcycle company from a niche one.6. Owning a vehicle is not a one-point interaction and transaction. It is a long-term relationship between a company and the customer.7. They destroyed customer delight in the most important funnel stages of a company selling vehicles- the loyalty and advocacy stages.8. The importance of these stages is more significant in their nature of business.9. Service and sales+delivery should work separately and have their own resources/ work independently of each other.10. Would find a 3rd party service center or will learn how to diy until I move to a brand that cares about its customers.11. I hope the customers who will get their motorcycle delivered today don’t experience the same thing when they expect service in the coming years of their ownership.
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
> 15000 kms
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0
1
350cc elephant
1 year ago
Jaineel
At first, the bike is smooth but as you clock kilometers the smoothness goes away even after regular service. My god the vibrations are unbearable. The bike struggles to go beyond 80km/h. The instrument cluster is outdated and doesn't provide the info about the fuel. It's a quite heavy bike. They should have added a reverse gear in it because at some elevation it's a bit hard to drag the bike backward without anyone's help. And it's quite costly to maintain the bike. And it doesn't deliver the power that we expect from a 350cc bike. Weight management is not good on this bike. The only pro about this bike is its looks and its quite reliable for riding long distances.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Performance
Comfort
Service Experience
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
5000-10000 kms
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3
0
A bike which will never disappoint you ....
1 year ago
Kuntal Singha Mahapatra
I can remember the 14 august 2020. That day is memorable in my life cause on that day I brought my dream to my house. Yes, I bought the bike royal enfield classic 350. I never thought this bike would be my all-time favorite bike. But with its brand-new features, it became my favorite bike, and still, I am riding it. The mileage of this bike is not botthered, the speed is thrilling and the whole experience of riding is awesome. You must buy it for a thrilling experience.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Performance
Comfort
Service Experience
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
10000-15000 kms
Was this review helpful?
1
1
City | On-road Price |
---|---|
Sehore | ₹ 1,95,873 |
Bhopal | ₹ 1,95,873 |
Ashta | ₹ 1,95,873 |
Hoshangabad | ₹ 1,95,873 |
Ashoknagar | ₹ 1,95,873 |
Ujjain | ₹ 1,95,873 |
Vidisha | ₹ 1,95,873 |
Harda | ₹ 1,95,873 |
Sagar | ₹ 1,95,873 |
Sheopur | ₹ 1,95,873 |
Shajapur | ₹ 1,95,873 |
Ganj Basoda | ₹ 1,95,873 |
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The ARAI mileage of Royal Enfield Classic 350 [2020] is 37 kmpl. The average of the Classic 350 [2020] is 35 kmpl, as per the owners of the bike.
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