Royal Enfield Classic 350 [2020] price in Bhilwara

Please make an informed decision while buying a motorcycle.
1. Today I wanted to get my motorcycle ( royal enfield classic 350) serviced, i finally found a time this month to visit the service center because of my busy schedule.
2. I reached the royal enfield “galaxy motors” service centre in ratlam, m.P at 9:40am it was closed I waited till 10:00am for it to open.
3. Then I parked the bike inside their premises and asked for general service but was denied as today they have to focus on the delivery of “new motorcycles”. I dragged my motorcycle outside of their tiny premises with very less space to maneuver properly.
4. This statement made me an old customer who trusted the brand in the first place feel worthless.
5. We the enthusiast customer persona trusted them in the first place and made them a main stream selling motorcycle company from a niche one.
6. Owning a vehicle is not a one-point interaction and transaction. It is a long-term relationship between a company and the customer.
7. They destroyed customer delight in the most important funnel stages of a company selling vehicles- the loyalty and advocacy stages.
8. The importance of these stages is more significant in their nature of business.
9. Service and sales+delivery should work separately and have their own resources/ work independently of each other.
10. Would find a 3rd party service center or will learn how to diy until I move to a brand that cares about its customers.
11. I hope the customers who will get their motorcycle delivered today don’t experience the same thing when they expect service in the coming years of their ownership.

About the Reviewer

I think this bike is perfect for a middle-class boy who feels luxury its all about the Indian spirit this bike looks like a liger on the road that's very impressive and generates power like a tiger and lion I think re-service is also better if I have a good job I will buy this bike definitely. Heavy but it's a great bike for the youth generation.

About the Reviewer

Royal enfield is good machine it's good and comfortable for long rides it's mileage is good and power is good royal enfield is an brand no one can take down Very comfortable and balanced bike I like royal enfield very much because very good balance of this bike This is very comfortable for long drives and also possible in wheelie, best way to check bike performance in hills it may likes.

About the Reviewer