4.5/5
Visual Appeal
Reliability
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Royal enfield is an emotion
1 year ago
Abhishek
I think this bike is perfect for a middle-class boy who feels luxury its all about the Indian spirit this bike looks like a liger on the road that's very impressive and generates power like a tiger and lion I think re-service is also better if I have a good job I will buy this bike definitely. Heavy but it's a great bike for the youth generation.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Performance
Comfort
Service Experience
About the Reviewer
Used it for
Occasional Commute
Owned for
Never owned
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Review
1 year ago
Amit Gandhi
Please make an informed decision while buying a motorcycle.1. Today I wanted to get my motorcycle ( royal enfield classic 350) serviced, i finally found a time this month to visit the service center because of my busy schedule.2. I reached the royal enfield “galaxy motors” service centre in ratlam, m.P at 9:40am it was closed I waited till 10:00am for it to open.3. Then I parked the bike inside their premises and asked for general service but was denied as today they have to focus on the delivery of “new motorcycles”. I dragged my motorcycle outside of their tiny premises with very less space to maneuver properly.4. This statement made me an old customer who trusted the brand in the first place feel worthless.5. We the enthusiast customer persona trusted them in the first place and made them a main stream selling motorcycle company from a niche one.6. Owning a vehicle is not a one-point interaction and transaction. It is a long-term relationship between a company and the customer.7. They destroyed customer delight in the most important funnel stages of a company selling vehicles- the loyalty and advocacy stages.8. The importance of these stages is more significant in their nature of business.9. Service and sales+delivery should work separately and have their own resources/ work independently of each other.10. Would find a 3rd party service center or will learn how to diy until I move to a brand that cares about its customers.11. I hope the customers who will get their motorcycle delivered today don’t experience the same thing when they expect service in the coming years of their ownership.
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
> 15000 kms
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0
1
Royal Enfield Classic 350 review
2 years ago
Husen
As i am using my bullet last from the around 2 years and having so many problems in engine and other parts last from one and half month it actually creating too much problems while riding it i went to the company service workshop and they repaired it still having same problem i have spent around 40k on same. Three times in 1.5 months for the same problem but no solution was found. And I went to the service point all time they have answered differently each time, according to service centre the carburetor has also been replaced. But the bullet still jerks while riding. There are still no changes in condition and (not problem slow ) i am suffering same problem. I would like to request to the company please do take action against asap. Hope you will respond.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Performance
Comfort
Service Experience
About the Reviewer
Used it for
Occasional Commute
Owned for
> 1 yr
Ridden for
> 15000 kms
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8
1
₹ 1,97,782
On Road Price in Balotra
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The ARAI mileage of Royal Enfield Classic 350 [2020] is 37 kmpl. The average of the Classic 350 [2020] is 35 kmpl, as per the owners of the bike.
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