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Disappointing Experience with OLA Scooter: Unreliable Product and Subpar Customer Service
As a recent purchaser of the OLA Scooter, I am deeply disappointed to share my experience with the product and the accompanying customer service. Within just two months of ownership, my electric scooter has broken down twice, both times due to the inability to unlock it.
The recurring issue of the scooter failing to unlock has not only caused immense inconvenience but has also highlighted the unreliability of the product. Despite reaching out to the customer care center multiple times, the response has been nothing short of pathetic and poor.
The frustration only compounded when I finally managed to schedule a technician visit, only to have them fail to show up. This lack of professionalism and disregard for customer time is simply unacceptable.
Additionally, the recent interaction with the service center manager left much to be desired.
His insistence that I personally retrieve the scooter from a location 31 kilometers away from my residence showcases a complete disregard for customer convenience and a lack of empathy.
In summary, my experience with OLA Electric has been nothing short of a nightmare.
From the unreliable product to the subpar customer service, it is evident that the company fails to meet even the most basic expectations of quality and professionalism.
I strongly advise potential customers to reconsider purchasing from until they address these fundamental issues and prioritize customer satisfaction.

About the Reviewer

Royal Enfield Hunter 350 is a Street bike that weighs 177 kg, has a 349.34 cc BS6 Phase 2 engine and a fuel capacity of 13 litres.

About the Reviewer

This good vehicle for daily travel of 100 to 150 kilometers and the speed and pickup are really good he has also party mode on Ola Hazard Light 4 mode. I purchased on 2023 in January this is a very good vehicle to travel 100 to 140 kilometers and save petrol money and its boot space is very large.

About the Reviewer