BGauss D15

THE COMPANY IS NOT RESPONDING AS WELL AS DEALER GETTING CHANGED EVERY 5 MONTHS.
DO NOT BUY DUE TO NO OF ISSUE HAVING WITH PRODUCT.
As discussed, we have purchased D15i on price 1,18,000 INR (instant payment transfer online) from your sarkhej shop 26th September. Afterwards, we have received information about discount of 7250 INR while instant payment & promoted by dealer through social media. But we have requested no of time while purchasing at your mahavir dealer about any discount but did not receive any information. Even though, we have checked with bgauss customer support too prior purchased and did not get information.
So request you, please let us know reimbursement of 7250 INR.
We are deeply dissatisfied with your service and double game of selling ( offline & online).

About the Reviewer

I bought D15. On my wife's birthday that's on Feb 2023
1 . Never received calls for 1 servicing from BGAUSS
2. When I decided to take the bike for servicing I started getting noise from my front wheel, I went to the Mulund showroom the mechanic said the bearing is gone I was surprised in the 1st 3 months of riding the bike if this is the issue when what will be next. they did not accept my bike as 1st servicing as the time period is gone by so it will be considered as a second service.
3. The worst as I thought hit me, after I week of servicing the front wheel again started making noise, again took it to the Mulund showroom, the mechanic said the bearing is gone, he said they will be charging me for the bearing and labor charges, I asked them why in one week if you change bearing goes what guarantee you can give the new which you put will not go again, they didn't have any answer, but still I agreed for charges and asked them to repair it, luckily the servicing head who takes care of overall Mumbai was just there, the mechanic said you talk to him also I ask him about the issue he said this is the first time they are facing this issue, he asked the manager if they have charged me for the bearing, so asked the manager to refund the charges as it happened within one week of servicing, and asked the manager to order new Mac wheel and keep it as it might be Mac wheel issue we the left the showroom.
4, After 4 days of changing bearings again the noise started in the front wheel and this time it was worst than the first and second times, the handle was shaking while driving and the noise that came from the front wheel was worst but I managed to reach the Mulund showroom, the mechanic said bearing is gone we need to order new Mac wheel and they said they cannot keep in the showroom as they have other bikes and space issue. They said they will call me in 3 days.
5. I called the Mulund showroom after 5 days the manager Said you connect with your dealer from where you brought your bike I was surprised BGAUSS showroom cannot resolve issues with their own bike.
5. So I called the dealer from whom I purchased the bike, I gave him all the details of what happened and everything, he said he will connect me to the Mulund showroom and I will personally get the Mac wheel, asked me 3 days' time but when I follow up with him he is also giving Excuses and almost After 1 month my dealer introduced one more person above him I explained him the whole ordeal I went through he said I will order the Mac wheel and by Tuesday day ie 6/6/23 he will delivery the Mac wheel when I call him now he his also giving Excuses now he his telling the servicing head is looking in this, now the service manager asked me 3 days .............but no resolution. I FEEL CHEATED

About the Reviewer

The buying experience was excellent as they convinced me to buy d15pro instead of b8i.
Riding experience they claim 115 as their full charge range but even after a full charge I can see only 102 as a remaining range. As soon as I ride the bike for 400 to 500 the range will get reduced to 100. I have to ride the vehicle at a speed range of 25 to 30 to have an extended range of 90 kms. If you accelerate more the remaining range reduces drastically. To drive only at a speed of 25 to 30 I can’t understand why we have to spend around 1.25 lacs
About service and maintenance, I have few very bitter experiences as my bike was in the showroom for approximately 3 to 3.5 out of 8 months since my purchase on various occasions.
So far they have replaced my chassis, motor & seat in the span of 8 months. Every time I went to the showroom for any service they will take a minimum of 1 week to 10 days.

About the Reviewer