टीवीएस ज़ेस्ट 110 की क़ीमत मुंबई में

My experience with owning a TVS Zest and dealing with TVS and their dealer, Autorace, has been terrible. I bought a Zest on April 6, 2025, and the salesperson insisted I get insurance from them because it would include RSA. I regret believing him and not checking the insurance document for RSA!
I was shown a proforma of INR 1700 for changing several items. The service cost for my XUV700's free services was '0'!
It seems maintaining a brand new TVS Zest is pricier than an XUV. Kudos to TVS and their fraudster dealers! One surprising request was to change the oil. Why? The silly reasoning was that my Zest had been in the warehouse for a few months, so the oil should be changed. Why did TVS sell me a new product with old oil? For a brand new TVS Zest that had only run 90 KM, I still had to pay 120 bucks for some consumables. I don’t mind paying, but a forced charge during a so-called free service showcases bad practices, which tarnish a brand. Other rants on the service center.. The first level Waiting Area lacked a fan for customers, while level 2 had air conditioning but no water. Customer queue management was inadequate; no order was maintained, and individuals would push in while an advisor would randomly select favorites. Unexpectedly, the entire Autorace service team left for a meeting without informing customers, leaving them unattended and waiting without any updates. They pressured me and other customers into unnecessary oil changes, filter changes, and also imposed charges for consumables. The TVS app or manual does not provide clear information on what is required for the first service.

Breakdown:-
On May 19, just 10 days after the first Free-Paid service, my Zest wouldn’t start and showed a side stand warning. Their app is pathetic to say the least, and one cannot use most features in the app. Somehow, I managed to raise a complaint over the call, and for the first couple of days, no one from Autorace TVS bothered to check. When they finally came, the mechanic said the sensor wire was broken. They insisted it was due to a rat chewing the wire, but I don’t believe that since the entire wire is covered and the outer covering is intact, the wire broke from the inside. Anyway, I told them to take the Zest to the workshop under the RSA. To my shock, I discovered that the TVS Autorace sales advisor had tricked me into buying expensive insurance with a promise of RSA but never added it. The harsh reality hit me that unfair practices in India go unpunished. The person who came from the showroom brought a third-party individual who asked for 400 bucks without an invoice to push my scooter to the service center with his leg using another scooter. How unsafe is that? Also, Dipti from the Autorace team blatantly told me this is how we transport scooters to our service center. If you want to send it through a temp, then you should handle it yourself. I have no option but to send my stranded scooty through a third party. I pay them, but I don't receive an invoice or any security.
WOW! I'm not sure how TVS trains and oversees their dealers, but this type of service is not acceptable to me! I usually choose Indian brands over foreign ones, but now I understand why people prefer a Honda Activa and have more trust in them than in TVS. I definitely would not recommend TVS products and will certainly steer clear of Autorace Malad Sales & Autorace Kandivali Service at all costs.

समीक्षक के बारे में

Overall gud lightweight Scooty for short city rides especially for ladies and seniors. But Not suitable for riding with pillion or long time in saddle as seat is soft( not supportive). New jupiter 110 seat is also soft. Tvs should work on seat foam quality as many middle class people trust tvs and buy their scooter with hard earned money

समीक्षक के बारे में

easy to use for everyone this moped is comfortable and looks is attractive and service we received from the service station is good and we Satisfied with it rest is to buy your own and Experience it or take a ride from your nearest showroom which will make you Satisfied.

समीक्षक के बारे में