User Reviews of Hero Electric Optima

Overall rating:3.6 / 5252 ratings

Poor service

4 months ago by Shanmukharao2,521 views

Service is very poor. 2 months back my battery got damaged till now they didn't respond or repair .Waste service. .

2
Visual Appeal
1
Reliability
1
Comfort
1
Service Experience
2
Value for Money

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Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
< 5000 kms

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Most Helpful (81)Most Recent (81)Critical (40)Positive (41)

1Worst service 1 week ago by Shivam
No RC received from last 1 year, bought it from Ludhiana auto, Chandigarh road. Still, no one is responding positively. Poor service by the sales and service department, no response by the executive. I have started referring tnr to all my friends and bought 2 tnr for fr...
No RC received from last 1 year, bought it from Ludhiana auto, Chandigarh road. Still, no one is responding positively.
Poor service by the sales and service department, no response by the executive.
I have started referring tnr to all my friends and bought 2 tnr for friends..
Worst company I have ever come across.
- 4
  Visual Appeal
- 1
  Reliability
- 1
  Comfort
- 1
  Service Experience
- 2
  Value for Money
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- Used it for
  Occasional Commute
- Owned for
  > 1 yr
- Ridden for
  < 5000 kms
1Never buy these unsafety bikes. 2 months ago by Santosh Kumar K
Worst experience from agna hero electric jp nagar bangalore. No proper response from dealers on bike arrival, they said we receive the bike by 2 weeks but they gave the bike after 5weeks. Ride quality is average. Body panels quality is worst. Headlights have loose conne...
Worst experience from agna hero electric jp nagar bangalore. No proper response from dealers on bike arrival, they said we receive the bike by 2 weeks but they gave the bike after 5weeks.
Ride quality is average.
Body panels quality is worst.
Headlights have loose connections.
Motor performance is good. But facing improper power supply issues due to loose connections.
Servicing is bad at this location.
Experienced front brake drum broken into pieces and got completely jammed in the middle of the road.
Safety-wise zero-rating.
- 2
  Visual Appeal
- 1
  Reliability
- 2
  Comfort
- 1
  Service Experience
- 2
  Value for Money
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- Used it for
  Daily Commute
- Owned for
  6 months-1 yr
- Ridden for
  < 5000 kms
2Not very good 3 months ago by John
1,2,4 service center not cover warranty any minor problems. I will face many problems this optimal hs500. Very slow scooter. My headlights problems. But service center not response. Worthless scooter. Spare parts also very expensive very slow scooter. My headlights prob...
1,2,4 service center not cover warranty any minor problems. I will face many problems this optimal hs500. Very slow scooter. My headlights problems. But service center not response. Worthless scooter. Spare parts also very expensive very slow scooter. My headlights problems. But service center not response. Worthless scooter. Spare parts also very expensive.
- 3
  Visual Appeal
- 2
  Reliability
- 3
  Comfort
- 1
  Service Experience
- 3
  Value for Money
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- Used it for
  Daily Commute
- Owned for
  3-6 months
- Ridden for
  < 5000 kms
1Below average scooter products 5 months ago by Rameshwar Deshmukh
1)buying experience is very bad not fulfilled any comments, 2) not comfortable. 3) average. 4) very low quality material used required heavy maintenance. 5) breaking system is very poor. Drum break is always broken. Rainy & moist seasons breaks is not operate gives the ...
1)buying experience is very bad not fulfilled any comments,
2) not comfortable. 3) average. 4) very low quality material used required heavy maintenance.
5) breaking system is very poor. Drum break is always broken. Rainy & moist seasons breaks is not operate gives the noise and jam the whole scooter running it very horrible & difficult to move the vehicle even single inch also. Head light is low beam.
- 3
  Visual Appeal
- 1
  Reliability
- 2
  Comfort
- 2
  Service Experience
- 1
  Value for Money
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- Used it for
  Daily Commute
- Owned for
  > 1 yr
- Ridden for
  < 5000 kms
3Its average product 5 months ago by Prashant Singh
Built quality is bad. Body parts are made up from poor quality plastic, mudguard, motor cover panels etc but battery performance is nice. Speed is sufficient for city ride but on climb, it feels lack of power. Company should improve their mechanics, costumer care, spear...
Built quality is bad. Body parts are made up from poor quality plastic, mudguard, motor cover panels etc but battery performance is nice. Speed is sufficient for city ride but on climb, it feels lack of power. Company should improve their mechanics, costumer care, spear parts availability network etc.
- 3
  Visual Appeal
- 2
  Reliability
- 4
  Comfort
- 3
  Service Experience
- 3
  Value for Money
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- Used it for
  Daily Commute
- Owned for
  > 1 yr
- Ridden for
  10000-15000 kms
5Excellent scooter 5 months ago by Raja Swaroop Kumsr
Very good looking bike and need it in my daily local use. Value for money. Comfortable great mileage. Best of the best look wise and mileage wise. Economical and trusted brand. I like it because I have to go to my duty and always problem with petrol filling. So many tim...
Very good looking bike and need it in my daily local use. Value for money. Comfortable great mileage. Best of the best look wise and mileage wise. Economical and trusted brand. I like it because I have to go to my duty and always problem with petrol filling. So many times I faced lot of problems with petrol filling. So to minimize cost and petrol saving i need hero eclectic optima lx(hspl) model.
- 5
  Visual Appeal
- 5
  Reliability
- 5
  Comfort
- 5
  Service Experience
- 5
  Value for Money
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- Used it for
  Daily Commute
- Owned for
  Never owned
1Its a Fraud company. 5 months ago by Rahul
First of all its not hero motocrop, its completely different company.. No match to other ev riding and build quality. Bike in not stable, handling and suspension are horrible. Fail to climb on steep roads. Motor is not producing enough power. Low quality of plastic, ran...
First of all its not hero motocrop, its completely different company.. No match to other ev riding and build quality. Bike in not stable, handling and suspension are horrible. Fail to climb on steep roads. Motor is not producing enough power.
Low quality of plastic, range is very low, and worst customer service , don't go for it.
- 1
  Visual Appeal
- 1
  Reliability
- 1
  Comfort
- 1
  Service Experience
- 1
  Value for Money
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- Used it for
  Everything
- Owned for
  > 1 yr
- Ridden for
  5000-10000 kms
3Good scooter. 6 months ago by Dev
It is a good scooter 1.Buying experience: it costed me Rs. 65000 2.Riding experience: I have good riding experience. Smooth and hassle free. 3.Details about looks, performance etc: good looks and satisfying performance. Low build quality. 4.Servicing and maintenance: do...
It is a good scooter
1.Buying experience: it costed me Rs. 65000
2.Riding experience: I have good riding experience. Smooth and hassle free.
3.Details about looks, performance etc: good looks and satisfying performance. Low build quality.
4.Servicing and maintenance: doesn't require service like fuel vehicle.
5.Pros and cons:
Pros:- light in weight. Easy to handle. No service required. Environment friendly. No noise population. Large boot space.
Cons:- due to light in weight when trucks or buses quickly pass away nearby the scooter flicks a little.
Cannot place the scooter everywhere at hilly areas the scooter found to roll backwards.
Their is a chance of decrease of range because of the rider weight, height of climb, loading weight. Etc..
When it is kept in rain the scooter runs but the meters get stuck for 1 hour and becomes normal. So keep it away water but the scooter is water resistant and water proof.
- 5
  Visual Appeal
- 4
  Reliability
- 5
  Comfort
- 5
  Service Experience
- 4
  Value for Money
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- Used it for
  Daily Commute
- Owned for
  6 months-1 yr
- Ridden for
  < 5000 kms
2Hero Electric Optima review 6 months ago by Wren Roy
The waiting time after making the 3000/- advance is about 2 months. The vehicle built quality is not that good and breaks are not good. The distance covered per full charge is 100 km (expected). But the operational cost is very low compared to the petrol scooters. Servi...
The waiting time after making the 3000/- advance is about 2 months. The vehicle built quality is not that good and breaks are not good. The distance covered per full charge is 100 km (expected). But the operational cost is very low compared to the petrol scooters. Service side till now I have not experienced. Seat is not that comfortable. If you have some alternative, then you may not think for it. Look wise ok. Speed is max 48 km/h which i got with 2 persons riding on it. The body parts are of fiber. Subsidy amount of 43000/- will come after 3 months of registration.
- 3
  Visual Appeal
- 3
  Reliability
- 2
  Comfort
- 2
  Service Experience
- 3
  Value for Money
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- Used it for
  Everything
- Owned for
  < 3 months
- Ridden for
  < 5000 kms
1optima review 7 months ago by Kamlesh Kumar Singh
I have purchased hero electric optima lx from Bhavya traders Sitamarhi Bihar. But I think they have given me old charger. When I told about this. they gave me duplicate charger of another company. If possible it's my request to company pls resolve my problem. This charg...
I have purchased hero electric optima lx from Bhavya traders Sitamarhi Bihar. But I think they have given me old charger. When I told about this. they gave me duplicate charger of another company. If possible it's my request to company pls resolve my problem. This charger now is taking 4 to 6 hours for charging.
- 1
  Visual Appeal
- 1
  Reliability
- 1
  Comfort
- 1
  Service Experience
- 2
  Value for Money
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- Used it for
  Leisure Rides
- Owned for
  > 1 yr
- Ridden for
  5000-10000 kms

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