Reviews of Hero Electric Optima

After the sale service is miserable, do not expect any warranty from the company. I am facing a lot of problems regarding the battery which the company has had no solution for the last one and a half months. I am unable to ride without a battery and the company is neither replacing my battery nor responding to any call or mail. I did not expect such services from a renowned company.

About the Reviewer

Shocker breaks on running at a speed of 20. life saved by the grace of God, very bad experience overall, parts durability very poor, the high price of parts, breaks are very poor when we use to break you are not sure that it will stop or not.

About the Reviewer

Buying experience: Purchasing the Hero Electric Optima is hassle-free, with options available through various dealerships and online platforms. Customers can compare prices, features, and financing options before making a decision, ensuring a smooth buying process.
Riding experience: The Hero Electric Optima offers a comfortable and convenient ride, particularly suited for urban commuting. Its electric motor delivers instant torque for quick acceleration, while the lightweight design and compact dimensions make it easy to navigate through traffic. Riders can enjoy a quiet and smooth experience, with ergonomic seating adding to overall comfort, even during longer journeys.
Looks and performance: With its sleek and modern design, the Hero Electric Optima stands out on the road. Available in multiple color options, it features stylish graphics and a streamlined body. In terms of performance, its electric motor provides adequate power for city riding, with a top speed of around 40-45 km/h and a range of approximately 50-60 km on a single charge, making it suitable for daily commuting needs.
Servicing and maintenance: Servicing and maintaining the Hero Electric Optima is relatively straightforward and cost-effective. Since it runs on electricity, there's no need for frequent oil changes or tune-ups. Routine maintenance mainly involves checking and maintaining the battery, tyres, brakes, and electrical components. Additionally, Hero Electric has a widespread service network across India, ensuring easy access to servicing facilities for customers.
Pros and Cons:
Pros: Environmentally friendly with zero emissions, low operating costs due to lower charging expenses compared to petrol, smooth and quiet ride, and ease of riding and maintenance.
Cons: Limited range may not be suitable for long-distance travel, availability of charging infrastructure can be a concern in certain areas, and the initial cost might be higher compared to traditional petrol-powered scooters, although the savings in operating expenses can offset this over time.

About the Reviewer

After purchasing this bike I thought this was my big mistake in my life. I'm really fed up. Service is very bad and products are not available like battery etc. I think the Company is not able to sell its product.

About the Reviewer

I bought the Hero Electric Optima scooter in May 2022 and have been using it on a daily basis.
Its build quality is poor with inferior quality parts. The charging point stopped functioning after a few months and had to be replaced, it's not working again. Its accelerator broke down after a few months and had to be replaced too. The headlight LED lamp also had to be replaced. The seat lock is not functioning and the seat compartment can't be locked and I am told to buy a new seat lock.
Now, since 4th July 2023, the charger has stopped charging my scooter and on taking up with the local dealer Ms Popular Autocare LLP Panchkula, I am told that since I have replaced the power plug shoe of charger wire, its warranty is invalidated and I should buy a new charger for Rs.4,000/- plus.
I tried contacting Hero Electric's customer care number numerous times but it appears to be a farce as, after a long ringing, it gets disconnected.
Overall a very frustrating experience.

About the Reviewer

I have been using this bike since June 2022, Their after-sale service is the worst. Within the ! 8 months the motor got damaged during the warranty period and it took one month to get the replacement. One month back the battery got damaged and took it for replacement, until now they cannot say when I will get the replacement.

About the Reviewer

I purchased the Hero Electric Optima a year ago for business purposes, investing a hefty sum of 78000/-. However, just four months before , the battery failed. Despite being under warranty, the company has utterly failed to provide a replacement in a timely manner. It has been over four months of agony, with no resolution in sight.
The lackadaisical attitude of Hero Electric towards customer service is appalling. They have continuously delayed the replacement, citing vague excuses and providing no concrete timeline for resolution. Their indifference has brought my business operations to a grinding halt, causing significant financial losses and disrupting my livelihood.
I am utterly disappointed and frustrated with Hero Electric's incompetence and lack of regard for their customers. Their failure to honor their warranty agreement and provide timely support reflects poorly on their brand and reliability. I strongly advise potential buyers to reconsider purchasing any product from Hero Electric, as they cannot be trusted to deliver on their promises and provide adequate support when needed.
Overall, my experience with Hero Electric Optima has been nothing short of a nightmare, and I regret ever investing my hard-earned money in their product.

About the Reviewer

I bought a Hero Electric scooter/ Optima 2022 and am using it sparingly. It's a very small vehicle with less comfort. Can be used for city use. Its changing port has broken several times and the body can crack very easily IE is fragile. The rate was cheap after government subsidy. Service for the vehicle is expensive and spares have to come from Punjab. The lady at the service centre tells me that you need to send the damaged part which is under warranty and should take one month to reach Punjab by road and to come back again more than a month then it takes its own time for repair??? She sent my battery charger 2 months ago and am still waiting. It's better not to own this company scooty in Tamil Nadu. Sad I bought Hero Electric scooter Optima.

About the Reviewer

Worst experience with Hero Electric scooter Optima.
Poor service, the product quality is very poor. Best advice don't ever buy this Hero scooter.
Bought seeing the company name. felt very bad. They cheated us with the brand name. They say warranty, but the truth is if we go back of them for 5 to 6 months also we couldn't claim it.

About the Reviewer

After the sale service is miserable, do not expect any warranty from the company. I am facing a lot of problems regarding the battery which the company has had no solution for the last one and a half months. I am unable to ride without a battery and the company is neither replacing my battery nor responding to any call or mail. I did not expect such services from a renowned company.

About the Reviewer

Shocker breaks on running at a speed of 20. life saved by the grace of God, very bad experience overall, parts durability very poor, the high price of parts, breaks are very poor when we use to break you are not sure that it will stop or not.

About the Reviewer

Buying experience: Purchasing the Hero Electric Optima is hassle-free, with options available through various dealerships and online platforms. Customers can compare prices, features, and financing options before making a decision, ensuring a smooth buying process.
Riding experience: The Hero Electric Optima offers a comfortable and convenient ride, particularly suited for urban commuting. Its electric motor delivers instant torque for quick acceleration, while the lightweight design and compact dimensions make it easy to navigate through traffic. Riders can enjoy a quiet and smooth experience, with ergonomic seating adding to overall comfort, even during longer journeys.
Looks and performance: With its sleek and modern design, the Hero Electric Optima stands out on the road. Available in multiple color options, it features stylish graphics and a streamlined body. In terms of performance, its electric motor provides adequate power for city riding, with a top speed of around 40-45 km/h and a range of approximately 50-60 km on a single charge, making it suitable for daily commuting needs.
Servicing and maintenance: Servicing and maintaining the Hero Electric Optima is relatively straightforward and cost-effective. Since it runs on electricity, there's no need for frequent oil changes or tune-ups. Routine maintenance mainly involves checking and maintaining the battery, tyres, brakes, and electrical components. Additionally, Hero Electric has a widespread service network across India, ensuring easy access to servicing facilities for customers.
Pros and Cons:
Pros: Environmentally friendly with zero emissions, low operating costs due to lower charging expenses compared to petrol, smooth and quiet ride, and ease of riding and maintenance.
Cons: Limited range may not be suitable for long-distance travel, availability of charging infrastructure can be a concern in certain areas, and the initial cost might be higher compared to traditional petrol-powered scooters, although the savings in operating expenses can offset this over time.

About the Reviewer

After purchasing this bike I thought this was my big mistake in my life. I'm really fed up. Service is very bad and products are not available like battery etc. I think the Company is not able to sell its product.

About the Reviewer

I bought the Hero Electric Optima scooter in May 2022 and have been using it on a daily basis.
Its build quality is poor with inferior quality parts. The charging point stopped functioning after a few months and had to be replaced, it's not working again. Its accelerator broke down after a few months and had to be replaced too. The headlight LED lamp also had to be replaced. The seat lock is not functioning and the seat compartment can't be locked and I am told to buy a new seat lock.
Now, since 4th July 2023, the charger has stopped charging my scooter and on taking up with the local dealer Ms Popular Autocare LLP Panchkula, I am told that since I have replaced the power plug shoe of charger wire, its warranty is invalidated and I should buy a new charger for Rs.4,000/- plus.
I tried contacting Hero Electric's customer care number numerous times but it appears to be a farce as, after a long ringing, it gets disconnected.
Overall a very frustrating experience.

About the Reviewer

I have been using this bike since June 2022, Their after-sale service is the worst. Within the ! 8 months the motor got damaged during the warranty period and it took one month to get the replacement. One month back the battery got damaged and took it for replacement, until now they cannot say when I will get the replacement.

About the Reviewer

I purchased the Hero Electric Optima a year ago for business purposes, investing a hefty sum of 78000/-. However, just four months before , the battery failed. Despite being under warranty, the company has utterly failed to provide a replacement in a timely manner. It has been over four months of agony, with no resolution in sight.
The lackadaisical attitude of Hero Electric towards customer service is appalling. They have continuously delayed the replacement, citing vague excuses and providing no concrete timeline for resolution. Their indifference has brought my business operations to a grinding halt, causing significant financial losses and disrupting my livelihood.
I am utterly disappointed and frustrated with Hero Electric's incompetence and lack of regard for their customers. Their failure to honor their warranty agreement and provide timely support reflects poorly on their brand and reliability. I strongly advise potential buyers to reconsider purchasing any product from Hero Electric, as they cannot be trusted to deliver on their promises and provide adequate support when needed.
Overall, my experience with Hero Electric Optima has been nothing short of a nightmare, and I regret ever investing my hard-earned money in their product.

About the Reviewer

I bought a Hero Electric scooter/ Optima 2022 and am using it sparingly. It's a very small vehicle with less comfort. Can be used for city use. Its changing port has broken several times and the body can crack very easily IE is fragile. The rate was cheap after government subsidy. Service for the vehicle is expensive and spares have to come from Punjab. The lady at the service centre tells me that you need to send the damaged part which is under warranty and should take one month to reach Punjab by road and to come back again more than a month then it takes its own time for repair??? She sent my battery charger 2 months ago and am still waiting. It's better not to own this company scooty in Tamil Nadu. Sad I bought Hero Electric scooter Optima.

About the Reviewer

Worst experience with Hero Electric scooter Optima.
Poor service, the product quality is very poor. Best advice don't ever buy this Hero scooter.
Bought seeing the company name. felt very bad. They cheated us with the brand name. They say warranty, but the truth is if we go back of them for 5 to 6 months also we couldn't claim it.

About the Reviewer

After the sale service is miserable, do not expect any warranty from the company. I am facing a lot of problems regarding the battery which the company has had no solution for the last one and a half months. I am unable to ride without a battery and the company is neither replacing my battery nor responding to any call or mail. I did not expect such services from a renowned company.

About the Reviewer

Shocker breaks on running at a speed of 20. life saved by the grace of God, very bad experience overall, parts durability very poor, the high price of parts, breaks are very poor when we use to break you are not sure that it will stop or not.

About the Reviewer

Buying experience: Purchasing the Hero Electric Optima is hassle-free, with options available through various dealerships and online platforms. Customers can compare prices, features, and financing options before making a decision, ensuring a smooth buying process.
Riding experience: The Hero Electric Optima offers a comfortable and convenient ride, particularly suited for urban commuting. Its electric motor delivers instant torque for quick acceleration, while the lightweight design and compact dimensions make it easy to navigate through traffic. Riders can enjoy a quiet and smooth experience, with ergonomic seating adding to overall comfort, even during longer journeys.
Looks and performance: With its sleek and modern design, the Hero Electric Optima stands out on the road. Available in multiple color options, it features stylish graphics and a streamlined body. In terms of performance, its electric motor provides adequate power for city riding, with a top speed of around 40-45 km/h and a range of approximately 50-60 km on a single charge, making it suitable for daily commuting needs.
Servicing and maintenance: Servicing and maintaining the Hero Electric Optima is relatively straightforward and cost-effective. Since it runs on electricity, there's no need for frequent oil changes or tune-ups. Routine maintenance mainly involves checking and maintaining the battery, tyres, brakes, and electrical components. Additionally, Hero Electric has a widespread service network across India, ensuring easy access to servicing facilities for customers.
Pros and Cons:
Pros: Environmentally friendly with zero emissions, low operating costs due to lower charging expenses compared to petrol, smooth and quiet ride, and ease of riding and maintenance.
Cons: Limited range may not be suitable for long-distance travel, availability of charging infrastructure can be a concern in certain areas, and the initial cost might be higher compared to traditional petrol-powered scooters, although the savings in operating expenses can offset this over time.

About the Reviewer

After purchasing this bike I thought this was my big mistake in my life. I'm really fed up. Service is very bad and products are not available like battery etc. I think the Company is not able to sell its product.

About the Reviewer

I bought the Hero Electric Optima scooter in May 2022 and have been using it on a daily basis.
Its build quality is poor with inferior quality parts. The charging point stopped functioning after a few months and had to be replaced, it's not working again. Its accelerator broke down after a few months and had to be replaced too. The headlight LED lamp also had to be replaced. The seat lock is not functioning and the seat compartment can't be locked and I am told to buy a new seat lock.
Now, since 4th July 2023, the charger has stopped charging my scooter and on taking up with the local dealer Ms Popular Autocare LLP Panchkula, I am told that since I have replaced the power plug shoe of charger wire, its warranty is invalidated and I should buy a new charger for Rs.4,000/- plus.
I tried contacting Hero Electric's customer care number numerous times but it appears to be a farce as, after a long ringing, it gets disconnected.
Overall a very frustrating experience.

About the Reviewer

I have been using this bike since June 2022, Their after-sale service is the worst. Within the ! 8 months the motor got damaged during the warranty period and it took one month to get the replacement. One month back the battery got damaged and took it for replacement, until now they cannot say when I will get the replacement.

About the Reviewer

I purchased the Hero Electric Optima a year ago for business purposes, investing a hefty sum of 78000/-. However, just four months before , the battery failed. Despite being under warranty, the company has utterly failed to provide a replacement in a timely manner. It has been over four months of agony, with no resolution in sight.
The lackadaisical attitude of Hero Electric towards customer service is appalling. They have continuously delayed the replacement, citing vague excuses and providing no concrete timeline for resolution. Their indifference has brought my business operations to a grinding halt, causing significant financial losses and disrupting my livelihood.
I am utterly disappointed and frustrated with Hero Electric's incompetence and lack of regard for their customers. Their failure to honor their warranty agreement and provide timely support reflects poorly on their brand and reliability. I strongly advise potential buyers to reconsider purchasing any product from Hero Electric, as they cannot be trusted to deliver on their promises and provide adequate support when needed.
Overall, my experience with Hero Electric Optima has been nothing short of a nightmare, and I regret ever investing my hard-earned money in their product.

About the Reviewer

I bought a Hero Electric scooter/ Optima 2022 and am using it sparingly. It's a very small vehicle with less comfort. Can be used for city use. Its changing port has broken several times and the body can crack very easily IE is fragile. The rate was cheap after government subsidy. Service for the vehicle is expensive and spares have to come from Punjab. The lady at the service centre tells me that you need to send the damaged part which is under warranty and should take one month to reach Punjab by road and to come back again more than a month then it takes its own time for repair??? She sent my battery charger 2 months ago and am still waiting. It's better not to own this company scooty in Tamil Nadu. Sad I bought Hero Electric scooter Optima.

About the Reviewer

Worst experience with Hero Electric scooter Optima.
Poor service, the product quality is very poor. Best advice don't ever buy this Hero scooter.
Bought seeing the company name. felt very bad. They cheated us with the brand name. They say warranty, but the truth is if we go back of them for 5 to 6 months also we couldn't claim it.

About the Reviewer