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Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
Performance
Maintenance cost
Extra Features
Disappointment
34 weeks ago
Adarsh Reddy
Keep that voucher with u and correct the process of the screen. while we ride at night the opposite person, thing...etc not visible due to the high light in the screen so , plz make sure while ur marketing the product check the basic needs .... Im very disappointed after buying this ...optima, and this is good for morning people.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
3-6 months
Ridden for
< 5000 kms
Tips for other riders
Solve the problem in screen. Normal light is enough
Was this review helpful?
2
1
Do not buy Hero Electric vechicle
33 weeks ago
Anil Agarwal
After the sale service is miserable, do not expect any warranty from the company. I am facing a lot of problems regarding the battery which the company has had no solution for the last one and a half months. I am unable to ride without a battery and the company is neither replacing my battery nor responding to any call or mail. I did not expect such services from a renowned company.
About the Reviewer
Used it for
Occasional Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Was this review helpful?
8
4
Gree energy
29 weeks ago
Balakrishna
I am happy to say, that I am a Green energy winner, a safe and honest ride on difficult roads, I feel more comfortable and happy, better performance with my life travel. Low-cost maintenance compared with other vehicles, everything better for all.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Everything
Owned for
6 months-1 yr
Ridden for
10000-15000 kms
Tips for other riders
Save green energy
Was this review helpful?
1
4
Very bad experience
18 weeks ago
Deepak Madan
Shocker breaks on running at a speed of 20. life saved by the grace of God, very bad experience overall, parts durability very poor, the high price of parts, breaks are very poor when we use to break you are not sure that it will stop or not.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Tips for other riders
not to purchase
Was this review helpful?
4
1
Scooty review
13 weeks ago
Bawel Verma
Very nice scooter. The electric scooter has earned widespread praise for its eco-friendly design and efficient performance. Users commend its sleek aesthetics, smooth acceleration, and low maintenance costs. With zero emissions and a silent ride, it's an ideal choice for urban commuting. The scooter's user-friendly features, like quick charging and smart connectivity, have garnered positive feedback, making it a popular and sustainable choice among riders.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Was this review helpful?
3
7
Terrible Experience with Hero Electric Optima: Battery Failure Nightmare.
3 weeks ago
Souri Ratnaparkhi
I purchased the Hero Electric Optima a year ago for business purposes, investing a hefty sum of 78000/-. However, just four months before , the battery failed. Despite being under warranty, the company has utterly failed to provide a replacement in a timely manner. It has been over four months of agony, with no resolution in sight.The lackadaisical attitude of Hero Electric towards customer service is appalling. They have continuously delayed the replacement, citing vague excuses and providing no concrete timeline for resolution. Their indifference has brought my business operations to a grinding halt, causing significant financial losses and disrupting my livelihood.I am utterly disappointed and frustrated with Hero Electric's incompetence and lack of regard for their customers. Their failure to honor their warranty agreement and provide timely support reflects poorly on their brand and reliability. I strongly advise potential buyers to reconsider purchasing any product from Hero Electric, as they cannot be trusted to deliver on their promises and provide adequate support when needed.Overall, my experience with Hero Electric Optima has been nothing short of a nightmare, and I regret ever investing my hard-earned money in their product.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Was this review helpful?
1
0
Good vehicle for long journey
1 week ago
Anant Saxena
Buying experience: Purchasing the Hero Electric Optima is hassle-free, with options available through various dealerships and online platforms. Customers can compare prices, features, and financing options before making a decision, ensuring a smooth buying process.Riding experience: The Hero Electric Optima offers a comfortable and convenient ride, particularly suited for urban commuting. Its electric motor delivers instant torque for quick acceleration, while the lightweight design and compact dimensions make it easy to navigate through traffic. Riders can enjoy a quiet and smooth experience, with ergonomic seating adding to overall comfort, even during longer journeys.Looks and performance: With its sleek and modern design, the Hero Electric Optima stands out on the road. Available in multiple color options, it features stylish graphics and a streamlined body. In terms of performance, its electric motor provides adequate power for city riding, with a top speed of around 40-45 km/h and a range of approximately 50-60 km on a single charge, making it suitable for daily commuting needs.Servicing and maintenance: Servicing and maintaining the Hero Electric Optima is relatively straightforward and cost-effective. Since it runs on electricity, there's no need for frequent oil changes or tune-ups. Routine maintenance mainly involves checking and maintaining the battery, tyres, brakes, and electrical components. Additionally, Hero Electric has a widespread service network across India, ensuring easy access to servicing facilities for customers.Pros and Cons:Pros: Environmentally friendly with zero emissions, low operating costs due to lower charging expenses compared to petrol, smooth and quiet ride, and ease of riding and maintenance.Cons: Limited range may not be suitable for long-distance travel, availability of charging infrastructure can be a concern in certain areas, and the initial cost might be higher compared to traditional petrol-powered scooters, although the savings in operating expenses can offset this over time.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Tips for other riders
It has tubeless tyres so there is no problem in tyres but you should do it's servicing after every 2000 km
Was this review helpful?
2
0
Poor Build Quality and Worse after sales service
36 weeks ago
Sonia Kochhar
I bought the Hero Electric Optima scooter in May 2022 and have been using it on a daily basis.Its build quality is poor with inferior quality parts. The charging point stopped functioning after a few months and had to be replaced, it's not working again. Its accelerator broke down after a few months and had to be replaced too. The headlight LED lamp also had to be replaced. The seat lock is not functioning and the seat compartment can't be locked and I am told to buy a new seat lock.Now, since 4th July 2023, the charger has stopped charging my scooter and on taking up with the local dealer Ms Popular Autocare LLP Panchkula, I am told that since I have replaced the power plug shoe of charger wire, its warranty is invalidated and I should buy a new charger for Rs.4,000/- plus. I tried contacting Hero Electric's customer care number numerous times but it appears to be a farce as, after a long ringing, it gets disconnected. Overall a very frustrating experience.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
> 15000 kms
Was this review helpful?
4
4
Great
4 weeks ago
Raihan Parvej
The gears shift seamlessly, providing a versatile biking experience. The lightweight frame makes it easy to maneuver, and the comfortable saddle ensures longer rides without discomfort. A fantastic investment for anyone seeking a reliable and enjoyable biking experience. Absolutely thrilled with my new bike! The sleek design, smooth ride, and responsive brakes make every journey enjoyable. It's the perfect companion for both city commuting and scenic rides. Highly recommend.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
> 15000 kms
Tips for other riders
1556
Was this review helpful?
0
0
Disappointment
34 weeks ago
Adarsh Reddy
Keep that voucher with u and correct the process of the screen. while we ride at night the opposite person, thing...etc not visible due to the high light in the screen so , plz make sure while ur marketing the product check the basic needs .... Im very disappointed after buying this ...optima, and this is good for morning people.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
3-6 months
Ridden for
< 5000 kms
Tips for other riders
Solve the problem in screen. Normal light is enough
Was this review helpful?
2
1
Do not buy Hero Electric vechicle
33 weeks ago
Anil Agarwal
After the sale service is miserable, do not expect any warranty from the company. I am facing a lot of problems regarding the battery which the company has had no solution for the last one and a half months. I am unable to ride without a battery and the company is neither replacing my battery nor responding to any call or mail. I did not expect such services from a renowned company.
About the Reviewer
Used it for
Occasional Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Was this review helpful?
8
4
Gree energy
29 weeks ago
Balakrishna
I am happy to say, that I am a Green energy winner, a safe and honest ride on difficult roads, I feel more comfortable and happy, better performance with my life travel. Low-cost maintenance compared with other vehicles, everything better for all.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Everything
Owned for
6 months-1 yr
Ridden for
10000-15000 kms
Tips for other riders
Save green energy
Was this review helpful?
1
4
Very bad experience
18 weeks ago
Deepak Madan
Shocker breaks on running at a speed of 20. life saved by the grace of God, very bad experience overall, parts durability very poor, the high price of parts, breaks are very poor when we use to break you are not sure that it will stop or not.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Tips for other riders
not to purchase
Was this review helpful?
4
1
Scooty review
13 weeks ago
Bawel Verma
Very nice scooter. The electric scooter has earned widespread praise for its eco-friendly design and efficient performance. Users commend its sleek aesthetics, smooth acceleration, and low maintenance costs. With zero emissions and a silent ride, it's an ideal choice for urban commuting. The scooter's user-friendly features, like quick charging and smart connectivity, have garnered positive feedback, making it a popular and sustainable choice among riders.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Was this review helpful?
3
7
Terrible Experience with Hero Electric Optima: Battery Failure Nightmare.
3 weeks ago
Souri Ratnaparkhi
I purchased the Hero Electric Optima a year ago for business purposes, investing a hefty sum of 78000/-. However, just four months before , the battery failed. Despite being under warranty, the company has utterly failed to provide a replacement in a timely manner. It has been over four months of agony, with no resolution in sight.The lackadaisical attitude of Hero Electric towards customer service is appalling. They have continuously delayed the replacement, citing vague excuses and providing no concrete timeline for resolution. Their indifference has brought my business operations to a grinding halt, causing significant financial losses and disrupting my livelihood.I am utterly disappointed and frustrated with Hero Electric's incompetence and lack of regard for their customers. Their failure to honor their warranty agreement and provide timely support reflects poorly on their brand and reliability. I strongly advise potential buyers to reconsider purchasing any product from Hero Electric, as they cannot be trusted to deliver on their promises and provide adequate support when needed.Overall, my experience with Hero Electric Optima has been nothing short of a nightmare, and I regret ever investing my hard-earned money in their product.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Was this review helpful?
1
0
Good vehicle for long journey
1 week ago
Anant Saxena
Buying experience: Purchasing the Hero Electric Optima is hassle-free, with options available through various dealerships and online platforms. Customers can compare prices, features, and financing options before making a decision, ensuring a smooth buying process.Riding experience: The Hero Electric Optima offers a comfortable and convenient ride, particularly suited for urban commuting. Its electric motor delivers instant torque for quick acceleration, while the lightweight design and compact dimensions make it easy to navigate through traffic. Riders can enjoy a quiet and smooth experience, with ergonomic seating adding to overall comfort, even during longer journeys.Looks and performance: With its sleek and modern design, the Hero Electric Optima stands out on the road. Available in multiple color options, it features stylish graphics and a streamlined body. In terms of performance, its electric motor provides adequate power for city riding, with a top speed of around 40-45 km/h and a range of approximately 50-60 km on a single charge, making it suitable for daily commuting needs.Servicing and maintenance: Servicing and maintaining the Hero Electric Optima is relatively straightforward and cost-effective. Since it runs on electricity, there's no need for frequent oil changes or tune-ups. Routine maintenance mainly involves checking and maintaining the battery, tyres, brakes, and electrical components. Additionally, Hero Electric has a widespread service network across India, ensuring easy access to servicing facilities for customers.Pros and Cons:Pros: Environmentally friendly with zero emissions, low operating costs due to lower charging expenses compared to petrol, smooth and quiet ride, and ease of riding and maintenance.Cons: Limited range may not be suitable for long-distance travel, availability of charging infrastructure can be a concern in certain areas, and the initial cost might be higher compared to traditional petrol-powered scooters, although the savings in operating expenses can offset this over time.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Tips for other riders
It has tubeless tyres so there is no problem in tyres but you should do it's servicing after every 2000 km
Was this review helpful?
2
0
Poor Build Quality and Worse after sales service
36 weeks ago
Sonia Kochhar
I bought the Hero Electric Optima scooter in May 2022 and have been using it on a daily basis.Its build quality is poor with inferior quality parts. The charging point stopped functioning after a few months and had to be replaced, it's not working again. Its accelerator broke down after a few months and had to be replaced too. The headlight LED lamp also had to be replaced. The seat lock is not functioning and the seat compartment can't be locked and I am told to buy a new seat lock.Now, since 4th July 2023, the charger has stopped charging my scooter and on taking up with the local dealer Ms Popular Autocare LLP Panchkula, I am told that since I have replaced the power plug shoe of charger wire, its warranty is invalidated and I should buy a new charger for Rs.4,000/- plus. I tried contacting Hero Electric's customer care number numerous times but it appears to be a farce as, after a long ringing, it gets disconnected. Overall a very frustrating experience.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
> 15000 kms
Was this review helpful?
4
4
Great
4 weeks ago
Raihan Parvej
The gears shift seamlessly, providing a versatile biking experience. The lightweight frame makes it easy to maneuver, and the comfortable saddle ensures longer rides without discomfort. A fantastic investment for anyone seeking a reliable and enjoyable biking experience. Absolutely thrilled with my new bike! The sleek design, smooth ride, and responsive brakes make every journey enjoyable. It's the perfect companion for both city commuting and scenic rides. Highly recommend.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
> 15000 kms
Tips for other riders
1556
Was this review helpful?
0
0
Disappointment
34 weeks ago
Adarsh Reddy
Keep that voucher with u and correct the process of the screen. while we ride at night the opposite person, thing...etc not visible due to the high light in the screen so , plz make sure while ur marketing the product check the basic needs .... Im very disappointed after buying this ...optima, and this is good for morning people.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
3-6 months
Ridden for
< 5000 kms
Tips for other riders
Solve the problem in screen. Normal light is enough
Was this review helpful?
2
1
Do not buy Hero Electric vechicle
33 weeks ago
Anil Agarwal
After the sale service is miserable, do not expect any warranty from the company. I am facing a lot of problems regarding the battery which the company has had no solution for the last one and a half months. I am unable to ride without a battery and the company is neither replacing my battery nor responding to any call or mail. I did not expect such services from a renowned company.
About the Reviewer
Used it for
Occasional Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Was this review helpful?
8
4
Gree energy
29 weeks ago
Balakrishna
I am happy to say, that I am a Green energy winner, a safe and honest ride on difficult roads, I feel more comfortable and happy, better performance with my life travel. Low-cost maintenance compared with other vehicles, everything better for all.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Everything
Owned for
6 months-1 yr
Ridden for
10000-15000 kms
Tips for other riders
Save green energy
Was this review helpful?
1
4
Very bad experience
18 weeks ago
Deepak Madan
Shocker breaks on running at a speed of 20. life saved by the grace of God, very bad experience overall, parts durability very poor, the high price of parts, breaks are very poor when we use to break you are not sure that it will stop or not.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Tips for other riders
not to purchase
Was this review helpful?
4
1
Scooty review
13 weeks ago
Bawel Verma
Very nice scooter. The electric scooter has earned widespread praise for its eco-friendly design and efficient performance. Users commend its sleek aesthetics, smooth acceleration, and low maintenance costs. With zero emissions and a silent ride, it's an ideal choice for urban commuting. The scooter's user-friendly features, like quick charging and smart connectivity, have garnered positive feedback, making it a popular and sustainable choice among riders.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Was this review helpful?
3
7
Terrible Experience with Hero Electric Optima: Battery Failure Nightmare.
3 weeks ago
Souri Ratnaparkhi
I purchased the Hero Electric Optima a year ago for business purposes, investing a hefty sum of 78000/-. However, just four months before , the battery failed. Despite being under warranty, the company has utterly failed to provide a replacement in a timely manner. It has been over four months of agony, with no resolution in sight.The lackadaisical attitude of Hero Electric towards customer service is appalling. They have continuously delayed the replacement, citing vague excuses and providing no concrete timeline for resolution. Their indifference has brought my business operations to a grinding halt, causing significant financial losses and disrupting my livelihood.I am utterly disappointed and frustrated with Hero Electric's incompetence and lack of regard for their customers. Their failure to honor their warranty agreement and provide timely support reflects poorly on their brand and reliability. I strongly advise potential buyers to reconsider purchasing any product from Hero Electric, as they cannot be trusted to deliver on their promises and provide adequate support when needed.Overall, my experience with Hero Electric Optima has been nothing short of a nightmare, and I regret ever investing my hard-earned money in their product.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Was this review helpful?
1
0
Good vehicle for long journey
1 week ago
Anant Saxena
Buying experience: Purchasing the Hero Electric Optima is hassle-free, with options available through various dealerships and online platforms. Customers can compare prices, features, and financing options before making a decision, ensuring a smooth buying process.Riding experience: The Hero Electric Optima offers a comfortable and convenient ride, particularly suited for urban commuting. Its electric motor delivers instant torque for quick acceleration, while the lightweight design and compact dimensions make it easy to navigate through traffic. Riders can enjoy a quiet and smooth experience, with ergonomic seating adding to overall comfort, even during longer journeys.Looks and performance: With its sleek and modern design, the Hero Electric Optima stands out on the road. Available in multiple color options, it features stylish graphics and a streamlined body. In terms of performance, its electric motor provides adequate power for city riding, with a top speed of around 40-45 km/h and a range of approximately 50-60 km on a single charge, making it suitable for daily commuting needs.Servicing and maintenance: Servicing and maintaining the Hero Electric Optima is relatively straightforward and cost-effective. Since it runs on electricity, there's no need for frequent oil changes or tune-ups. Routine maintenance mainly involves checking and maintaining the battery, tyres, brakes, and electrical components. Additionally, Hero Electric has a widespread service network across India, ensuring easy access to servicing facilities for customers.Pros and Cons:Pros: Environmentally friendly with zero emissions, low operating costs due to lower charging expenses compared to petrol, smooth and quiet ride, and ease of riding and maintenance.Cons: Limited range may not be suitable for long-distance travel, availability of charging infrastructure can be a concern in certain areas, and the initial cost might be higher compared to traditional petrol-powered scooters, although the savings in operating expenses can offset this over time.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Tips for other riders
It has tubeless tyres so there is no problem in tyres but you should do it's servicing after every 2000 km
Was this review helpful?
2
0
Poor Build Quality and Worse after sales service
36 weeks ago
Sonia Kochhar
I bought the Hero Electric Optima scooter in May 2022 and have been using it on a daily basis.Its build quality is poor with inferior quality parts. The charging point stopped functioning after a few months and had to be replaced, it's not working again. Its accelerator broke down after a few months and had to be replaced too. The headlight LED lamp also had to be replaced. The seat lock is not functioning and the seat compartment can't be locked and I am told to buy a new seat lock.Now, since 4th July 2023, the charger has stopped charging my scooter and on taking up with the local dealer Ms Popular Autocare LLP Panchkula, I am told that since I have replaced the power plug shoe of charger wire, its warranty is invalidated and I should buy a new charger for Rs.4,000/- plus. I tried contacting Hero Electric's customer care number numerous times but it appears to be a farce as, after a long ringing, it gets disconnected. Overall a very frustrating experience.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
> 15000 kms
Was this review helpful?
4
4
Great
4 weeks ago
Raihan Parvej
The gears shift seamlessly, providing a versatile biking experience. The lightweight frame makes it easy to maneuver, and the comfortable saddle ensures longer rides without discomfort. A fantastic investment for anyone seeking a reliable and enjoyable biking experience. Absolutely thrilled with my new bike! The sleek design, smooth ride, and responsive brakes make every journey enjoyable. It's the perfect companion for both city commuting and scenic rides. Highly recommend.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
> 15000 kms
Tips for other riders
1556
Was this review helpful?
0
0
Disappointment
34 weeks ago
Adarsh Reddy
Keep that voucher with u and correct the process of the screen. while we ride at night the opposite person, thing...etc not visible due to the high light in the screen so , plz make sure while ur marketing the product check the basic needs .... Im very disappointed after buying this ...optima, and this is good for morning people.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
3-6 months
Ridden for
< 5000 kms
Tips for other riders
Solve the problem in screen. Normal light is enough
Was this review helpful?
2
1
Do not buy Hero Electric vechicle
33 weeks ago
Anil Agarwal
After the sale service is miserable, do not expect any warranty from the company. I am facing a lot of problems regarding the battery which the company has had no solution for the last one and a half months. I am unable to ride without a battery and the company is neither replacing my battery nor responding to any call or mail. I did not expect such services from a renowned company.
About the Reviewer
Used it for
Occasional Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Was this review helpful?
8
4
Gree energy
29 weeks ago
Balakrishna
I am happy to say, that I am a Green energy winner, a safe and honest ride on difficult roads, I feel more comfortable and happy, better performance with my life travel. Low-cost maintenance compared with other vehicles, everything better for all.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Everything
Owned for
6 months-1 yr
Ridden for
10000-15000 kms
Tips for other riders
Save green energy
Was this review helpful?
1
4
Very bad experience
18 weeks ago
Deepak Madan
Shocker breaks on running at a speed of 20. life saved by the grace of God, very bad experience overall, parts durability very poor, the high price of parts, breaks are very poor when we use to break you are not sure that it will stop or not.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Tips for other riders
not to purchase
Was this review helpful?
4
1
Scooty review
13 weeks ago
Bawel Verma
Very nice scooter. The electric scooter has earned widespread praise for its eco-friendly design and efficient performance. Users commend its sleek aesthetics, smooth acceleration, and low maintenance costs. With zero emissions and a silent ride, it's an ideal choice for urban commuting. The scooter's user-friendly features, like quick charging and smart connectivity, have garnered positive feedback, making it a popular and sustainable choice among riders.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Was this review helpful?
3
7
Terrible Experience with Hero Electric Optima: Battery Failure Nightmare.
3 weeks ago
Souri Ratnaparkhi
I purchased the Hero Electric Optima a year ago for business purposes, investing a hefty sum of 78000/-. However, just four months before , the battery failed. Despite being under warranty, the company has utterly failed to provide a replacement in a timely manner. It has been over four months of agony, with no resolution in sight.The lackadaisical attitude of Hero Electric towards customer service is appalling. They have continuously delayed the replacement, citing vague excuses and providing no concrete timeline for resolution. Their indifference has brought my business operations to a grinding halt, causing significant financial losses and disrupting my livelihood.I am utterly disappointed and frustrated with Hero Electric's incompetence and lack of regard for their customers. Their failure to honor their warranty agreement and provide timely support reflects poorly on their brand and reliability. I strongly advise potential buyers to reconsider purchasing any product from Hero Electric, as they cannot be trusted to deliver on their promises and provide adequate support when needed.Overall, my experience with Hero Electric Optima has been nothing short of a nightmare, and I regret ever investing my hard-earned money in their product.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Was this review helpful?
1
0
Good vehicle for long journey
1 week ago
Anant Saxena
Buying experience: Purchasing the Hero Electric Optima is hassle-free, with options available through various dealerships and online platforms. Customers can compare prices, features, and financing options before making a decision, ensuring a smooth buying process.Riding experience: The Hero Electric Optima offers a comfortable and convenient ride, particularly suited for urban commuting. Its electric motor delivers instant torque for quick acceleration, while the lightweight design and compact dimensions make it easy to navigate through traffic. Riders can enjoy a quiet and smooth experience, with ergonomic seating adding to overall comfort, even during longer journeys.Looks and performance: With its sleek and modern design, the Hero Electric Optima stands out on the road. Available in multiple color options, it features stylish graphics and a streamlined body. In terms of performance, its electric motor provides adequate power for city riding, with a top speed of around 40-45 km/h and a range of approximately 50-60 km on a single charge, making it suitable for daily commuting needs.Servicing and maintenance: Servicing and maintaining the Hero Electric Optima is relatively straightforward and cost-effective. Since it runs on electricity, there's no need for frequent oil changes or tune-ups. Routine maintenance mainly involves checking and maintaining the battery, tyres, brakes, and electrical components. Additionally, Hero Electric has a widespread service network across India, ensuring easy access to servicing facilities for customers.Pros and Cons:Pros: Environmentally friendly with zero emissions, low operating costs due to lower charging expenses compared to petrol, smooth and quiet ride, and ease of riding and maintenance.Cons: Limited range may not be suitable for long-distance travel, availability of charging infrastructure can be a concern in certain areas, and the initial cost might be higher compared to traditional petrol-powered scooters, although the savings in operating expenses can offset this over time.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Tips for other riders
It has tubeless tyres so there is no problem in tyres but you should do it's servicing after every 2000 km
Was this review helpful?
2
0
Poor Build Quality and Worse after sales service
36 weeks ago
Sonia Kochhar
I bought the Hero Electric Optima scooter in May 2022 and have been using it on a daily basis.Its build quality is poor with inferior quality parts. The charging point stopped functioning after a few months and had to be replaced, it's not working again. Its accelerator broke down after a few months and had to be replaced too. The headlight LED lamp also had to be replaced. The seat lock is not functioning and the seat compartment can't be locked and I am told to buy a new seat lock.Now, since 4th July 2023, the charger has stopped charging my scooter and on taking up with the local dealer Ms Popular Autocare LLP Panchkula, I am told that since I have replaced the power plug shoe of charger wire, its warranty is invalidated and I should buy a new charger for Rs.4,000/- plus. I tried contacting Hero Electric's customer care number numerous times but it appears to be a farce as, after a long ringing, it gets disconnected. Overall a very frustrating experience.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
> 15000 kms
Was this review helpful?
4
4
Great
4 weeks ago
Raihan Parvej
The gears shift seamlessly, providing a versatile biking experience. The lightweight frame makes it easy to maneuver, and the comfortable saddle ensures longer rides without discomfort. A fantastic investment for anyone seeking a reliable and enjoyable biking experience. Absolutely thrilled with my new bike! The sleek design, smooth ride, and responsive brakes make every journey enjoyable. It's the perfect companion for both city commuting and scenic rides. Highly recommend.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
> 15000 kms
Tips for other riders
1556
Was this review helpful?
0
0
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3.4/5
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