3.4/5
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
Performance
Maintenance cost
Extra Features
Worst bike , no value for money
5 days ago
Raghavendra S Nayak
Wost bike, no proper service available, unskilled labor creates more issues and charges hefty numbers, I do not recommend optima, no value for money, I had lost more for simple issues, the place where I have the service center (vidyaranyapura) is really not having skilled workers
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
10000-15000 kms
Tips for other riders
No recommendation for this bike
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Worth less product
6 days ago
Vidhya
Worst experience with Hero Electric scooter Optima. Poor service, the product quality is very poor. Best advice don't ever buy this Hero scooter.Bought seeing the company name. felt very bad. They cheated us with the brand name. They say warranty, but the truth is if we go back of them for 5 to 6 months also we couldn't claim it.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
< 5000 kms
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0
0
Terrible Experience with Hero Electric Optima: Battery Failure Nightmare.
6 weeks ago
Souri Ratnaparkhi
I purchased the Hero Electric Optima a year ago for business purposes, investing a hefty sum of 78000/-. However, just four months before , the battery failed. Despite being under warranty, the company has utterly failed to provide a replacement in a timely manner. It has been over four months of agony, with no resolution in sight.The lackadaisical attitude of Hero Electric towards customer service is appalling. They have continuously delayed the replacement, citing vague excuses and providing no concrete timeline for resolution. Their indifference has brought my business operations to a grinding halt, causing significant financial losses and disrupting my livelihood.I am utterly disappointed and frustrated with Hero Electric's incompetence and lack of regard for their customers. Their failure to honor their warranty agreement and provide timely support reflects poorly on their brand and reliability. I strongly advise potential buyers to reconsider purchasing any product from Hero Electric, as they cannot be trusted to deliver on their promises and provide adequate support when needed.Overall, my experience with Hero Electric Optima has been nothing short of a nightmare, and I regret ever investing my hard-earned money in their product.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
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2
2
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