3.4/5
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
Performance
Maintenance cost
Extra Features
Its average product
2 years ago
Prashant Singh
Built quality is bad. Body parts are made up from poor quality plastic, mudguard, motor cover panels etc but battery performance is nice. Speed is sufficient for city ride but on climb, it feels lack of power. Company should improve their mechanics, costumer care, spear parts availability network etc.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
10000-15000 kms
Tips for other riders
Don't use in heavy rain, wash only during sunny day.
Was this review helpful?
6
0
Poor Build Quality and Worse after sales service
40 weeks ago
Sonia Kochhar
I bought the Hero Electric Optima scooter in May 2022 and have been using it on a daily basis.Its build quality is poor with inferior quality parts. The charging point stopped functioning after a few months and had to be replaced, it's not working again. Its accelerator broke down after a few months and had to be replaced too. The headlight LED lamp also had to be replaced. The seat lock is not functioning and the seat compartment can't be locked and I am told to buy a new seat lock.Now, since 4th July 2023, the charger has stopped charging my scooter and on taking up with the local dealer Ms Popular Autocare LLP Panchkula, I am told that since I have replaced the power plug shoe of charger wire, its warranty is invalidated and I should buy a new charger for Rs.4,000/- plus. I tried contacting Hero Electric's customer care number numerous times but it appears to be a farce as, after a long ringing, it gets disconnected. Overall a very frustrating experience.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
> 15000 kms
Was this review helpful?
4
4
Do not buy Hero Electric vechicle
37 weeks ago
Anil Agarwal
After the sale service is miserable, do not expect any warranty from the company. I am facing a lot of problems regarding the battery which the company has had no solution for the last one and a half months. I am unable to ride without a battery and the company is neither replacing my battery nor responding to any call or mail. I did not expect such services from a renowned company.
About the Reviewer
Used it for
Occasional Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Was this review helpful?
8
4
City | On-road Price |
---|---|
Vikasnagar | ₹ 55,595 |
Rishikesh | ₹ 55,595 |
Nainital | ₹ 55,595 |
Tehri Garhwal | ₹ 55,595 |
Haridwar | ₹ 55,595 |
Roorkee | ₹ 55,595 |
Almora | ₹ 55,595 |
Rudrapur | ₹ 55,595 |
Rudraprayag | ₹ 55,595 |
Chamoli | ₹ 55,595 |
Haldwani | ₹ 55,595 |
Uttarkashi | ₹ 55,595 |
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9, Gandhi Road, Opp. Moin Telephone Exchange, Dehradun - 248001
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