The Royal Enfield First Store workshop is located in the Mahim region of Mumbai. The workshop is equipped with multiple bay areas for the motorcycles along with a washing zone, delivery area, and a customer lounge. The servicing and the washing areas are on the ground floor while the customer lounge is on the first floor. The lounge is equipped with a large television that gives a LIVE feed of the service bay area so that the owner can overlook the service procedure. The lounge also has motorcycles and accessories on display along with brochures of Royal Enfield products.
The service centre is stocked with all the necessary parts. Still, after confirming the service appointment, we received a call from the service centre manager, enquiring about the issues with the motorcycle to ensure that the required parts were available. The service appointment was booked for 10 AM. On arrival, the motorcycle was directly taken for sanitisation, after which the technician took the Himalayan for a quick test ride. While the motorcycle was being sanitised, all the necessary details were digitally registered and an estimated service cost was calculated. The service commencement confirmation was sent via an SMS to the registered mobile number. The issues were also noted, and all the details were passed on to the technician. Our Himalayan suffered from a broken bulb, an occasional front brake issue, and an engine stalling problem at idling speed.
The test ride by the technician was followed by a quick water wash to get rid of any dirt and mud before the service procedure began. The technician who was assigned to service the Himalayan was well trained and experienced.
Regular service takes approximately 90 minutes, although our Royal Enfield Himalayan took longer due to the photography and other issues mentioned above. During the service, parts like engine oil, oil strainer, and oil filter were replaced; while the air-filter and spark plug were removed, cleaned, and reinstalled. The second service does not require an oil change. However, the service consultant will check and replace the engine oil if required. The Himalayan uses two-litres of 15W50 semi-synthetic engine oil. The old oil was properly removed and disposed off in a tank specifically built for the purpose. The technician also cleaned the brake pads and greased all the levers on the motorcycle to ensure smooth functioning.
It was the second free service of the motorcycle, and thus it did not include labour charges. Post the free services, customers have to pay Rs 855 as labour charge. The free service also does not include chain cleaning and lubrication charges, and you will have to pay another Rs 254 for the same.
Our Himalayan required a new bulb as the old one had broken into pieces. The bulb cost Rs 176, and its replacement cost was added to the final bill. The front brake master cylinder was suffering from some issue, although it was replaced under warranty. Lastly, the engine stalling required an ECU update. The update was called Standard Operating Procedure (SOP) number 35 that fixed the throttle position setting at idling RPM to ensure the motor does not stall. We haven’t suffered this issue ever since it was rectified during the service. Once done, owners can take all the old parts home, if they so desire.