3.4/5
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
Performance
Maintenance cost
Extra Features
Poor after sales service.
2 years ago
Sasha Elliott
What a disappointment! the bike arrived after many months waiting (with various delivery dates not met.) I was unable to put it together in full working order as the wrong size screw had been supplied. My husband brought the correct screw the next day as I was eager to ride the bike. I also had concerns over a congealed substance on the hub. A replacement stand (which i was told was provided because the stand on the bike has problems) was broken. After the first 4km a high pitch noise came from the hub when in pedal assist 1 and 2 and continuously when free wheeling. I returned from my bike ride and called my supplier who assured me a representative from ampere would call that day. No call was forthcoming so i called the supplier again. 2 days later i spoke with an ampere rep who agreed it was probably a problem with the hub. I was asked to take off the back wheel, pack it and return it to them (they organized pick up) this was tuesday and i was told to expect it back on thursday. I contacted ampere on the thursday to check delivery and was told it would now be friday. Today (friday) i contacted my supplier as i had been waiting in for delivery of my back wheel but it had not arrived. They contacted ampere and i have been told its now saturday. The aftercare from ampere has not been good, i have a wheel less bike and have had to cancel plans. It was only by me making contact that i knew that my bike wheel would not be returned for yet another day.
About the Reviewer
Used it for
Leisure Rides
Owned for
< 3 months
Ridden for
> 15000 kms
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11
8
Logical human
1 year ago
Abha Khare
The after-sales services are the worst. They are inconvenient, the company doesn't respond, and the helpline number is useless, they give the same excuses but no solutions. The parts used in the vehicle are not durable, and the seats are not comfortable. The charger has its troubles as well. Overall the vehicle is economical but the after-sales services are not good. Parts are never available.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
6 months-1 yr
Ridden for
< 5000 kms
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9
1
Ridiculous company and service
1 year ago
Pranav
I have purchased magnus ex from Bhilwara showroom and their service is just pathetic my scooter horn is not working and the battery is also not working now. I have sent it to the company and it's been 2 months now I have not received my battery or any satisfying reply from them. Not seen such a pathetic ridiculous company in my life.
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Everything
Owned for
3-6 months
Ridden for
5000-10000 kms
Was this review helpful?
8
1
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