3.4/5
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
Performance
Maintenance cost
Extra Features
Poor after sales service.
2 years ago
Sasha Elliott
What a disappointment! the bike arrived after many months waiting (with various delivery dates not met.) I was unable to put it together in full working order as the wrong size screw had been supplied. My husband brought the correct screw the next day as I was eager to ride the bike. I also had concerns over a congealed substance on the hub. A replacement stand (which i was told was provided because the stand on the bike has problems) was broken. After the first 4km a high pitch noise came from the hub when in pedal assist 1 and 2 and continuously when free wheeling. I returned from my bike ride and called my supplier who assured me a representative from ampere would call that day. No call was forthcoming so i called the supplier again. 2 days later i spoke with an ampere rep who agreed it was probably a problem with the hub. I was asked to take off the back wheel, pack it and return it to them (they organized pick up) this was tuesday and i was told to expect it back on thursday. I contacted ampere on the thursday to check delivery and was told it would now be friday. Today (friday) i contacted my supplier as i had been waiting in for delivery of my back wheel but it had not arrived. They contacted ampere and i have been told its now saturday. The aftercare from ampere has not been good, i have a wheel less bike and have had to cancel plans. It was only by me making contact that i knew that my bike wheel would not be returned for yet another day.
About the Reviewer
Used it for
Leisure Rides
Owned for
< 3 months
Ridden for
> 15000 kms
Was this review helpful?
11
8
Bike is ok. Parts are not available
1 year ago
Pvsv Prasada Rao
Ampere reo bike is almost ok. Less expensive and easy for driving. But your servicing and maintenance are very bad. Spare parts are not available. My bike is almost 3 months break-down. Our dealer doesn't know the servicing procedure and has sufficient experienced staff for repair. I want a motor for my bike how can I get it!
Rating Parameters
(out of 5)
Visual Appeal
Reliability
Comfort
Service Experience
Value for Money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
10000-15000 kms
Was this review helpful?
3
1
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